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Assistant Service Operations Manager Jobs in Tennessee

Jobtailor

Service Operations Manager

Nashville, TN · On-site

Requirements * 7+ years of experience in service operations, building systems, inspections, or facility management. * Demonstrated success in team leadership, field coaching, or operational scaling.

Grindstone Maintenance Solutions

Be Seen First

HVACR Service Operations Manager

Nashville, TN · On-site

$100K - $126K/yr

Service Operations Manager Grindstone Maintenance Solutions - Nashville, TN Lead a Team. Build a ... to assist technicians with complex diagnostics, customer meetings, training, or emergency ...

Zips Car Wash

Assistant Operations Manager

Monterey, TN · On-site

$15.50/hr

Are you enthusiastic about leading teams to success and providing outstanding customer service? If so our Assistant Operations Manager position at ZIPS Car Wash located at 420 Neal St Cookeville, TN ...

New

NATIONS DRY OUT

Operations Manager

Nashville, TN · On-site

$70K - $130K/yr

Restoration Operations Manager Location: Remote (work from home) Employment Type: Full-Time ... Ensure Service Level Agreement (SLA) compliance and client satisfaction * Monitor project progress ...

NATIONS DRY OUT

Operations Manager

Nashville, TN · On-site

$70K - $130K/yr

Restoration Operations Manager Location: Remote (work from home) Employment Type: Full-Time ... Ensure Service Level Agreement (SLA) compliance and client satisfaction * Monitor project progress ...

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Assistant Service Operations Manager information

How much do assistant service operations managers make in the US?

Assistant Service Operations Managers in the US typically earn between $45,000 and $70,000 annually, depending on experience, location, and industry. They often oversee daily service activities, coordinate teams, and ensure customer satisfaction, with some roles offering additional bonuses or benefits.

What does an assistant service operations manager do?

An assistant service operations manager supports the service department by coordinating daily operations, ensuring customer satisfaction, and assisting in staff management. They often analyze performance metrics, implement process improvements, and use tools like service management software to optimize workflows.

What cities in Tennessee are hiring for Assistant Service Operations Manager jobs?

Cities in Tennessee with the most Assistant Service Operations Manager job openings:

Assistant Service Operations Manager jobs near you

Service Operations Manager

Knoxville, TN • On-site

Mazzella Companies
Industrial Automation Equipment Manufacturing • 501 - 1,000 employees
Learn more about Mazzella Companiesexternal

Full-time

Re-posted 6 days ago

Mazzella Companies rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Description
Not a counter-service role. Not an 8-to-5 desk job.
This is an operations leadership role for someone who can lead people, manage the numbers, keep work moving, and build strong customer relationships
As a Service Operations Manager, you will lead the service operation for your location - balancing technician workload, hiring and developing your team, managing budgets and costs, supporting quotes and sales, and ensuring customers receive safe, responsive, high-quality service.
You will be accountable for more than getting today's jobs scheduled. You will help build a profitable, growing service business.
Requirements
What you'll own
  • Drive service sales and budget performance through smart scheduling, field productivity, billing, and cost control.
  • Manage the service budget, monitor expenses, and understand the business impact of daily decisions.
  • Lead, coach, develop, and hold accountable a team of service professionals.
  • Monitor technician utilization and indirect time; use the data to make sound staffing and workload decisions.
  • Help grow recurring inspection contracts-and the repair and upgrade opportunities that result from inspections.
  • Partner with Service Coordinators, Service Writers, technicians, and sales teams to move quotes forward and serve customers well.
  • Support existing customer relationships while helping identify opportunities for new business.
  • Ensure contracted service work is completed safely, effectively, and in a way that supports long-term customer relationships.
  • Maintain compliance with company safety requirements and applicable OSHA guidelines.
  • Oversee branch assets, including vehicles, equipment, work areas, and general branch upkeep.
  • Manage timekeeping, payroll-related approvals, performance reviews, employee development, and service-location expenditures.
  • Use technology and business systems to keep the operation organized, visible, and moving forward.

You might be right for this role if...
  • You have led a team-ideally in field service, industrial service, maintenance, construction, manufacturing, or another hands-on operating environment.
  • You see yourself as a Branch Manager, Operations Manager, or General Manager-not just someone who manages a service counter.
  • You understand that service performance is business performance: productivity, utilization, billing, costs, customer retention, and growth all matter.
  • You can read the basics of a P&L, make sound business decisions, and are eager to keep building your financial acumen.
  • You have a technical foundation in electrical, mechanical, engineering, industrial equipment, or a related field-or can confidently lead technical teams by asking the right questions and learning the business quickly.
  • You know how to balance urgency with quality, safety, customer commitments, and the capacity of your team.
  • You are a clear, proactive communicator with technicians, customers, and leaders. You do not wait for problems to find you.
  • You are comfortable with technology, including computers, email, Microsoft Word, Teams, and business systems.
  • You are willing to step in when your team or customers need you. This is a leadership role with real operational responsibility, not a clock-punching position.
  • You take pride in building a team that works safely, communicates well, and delivers on its commitments.
  • You lead in a way that reflects Mazzella's Core Values

What makes this opportunity different
You will have the chance to lead a business within the business.
Your decisions will directly affect technician success, customer satisfaction, branch profitability, and the growth of the service operation. You will be trusted to solve problems, improve how work gets done, develop people, and build a stronger operation-not simply maintain the status quo.
What you bring
  • Experience leading and developing employees in a service, technical, industrial, maintenance, manufacturing, construction, or comparable operational environment.
  • A business-minded approach to labor planning, productivity, scheduling, costs, revenue, and customer service.
  • Strong communication, prioritization, decision-making, and follow-through.
  • The ability to coach team members, manage competing demands, and keep work progressing.
  • A technical background or the ability to quickly build credibility with a technical field-service team.
  • Comfort working in a role where priorities can change and leadership may be needed outside typical business hours.

Education and other requirements
  • High school diploma, vocational-technical education, technical college training, or equivalent military experience preferred.
  • Successful completion of required pre-employment screenings.

Ready to lead more than a service department?
If you are energized by leading people, improving operations, managing the business side of service, and building customer relationships that last, we would like to hear from you.

What Mazzella Companies employees say

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