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SECURITY SUPERVISOR (2nd Shift)

Team: Security
Status: Non-Exempt, Full-Time, Benefits Eligible, 40 Hours per Week (Potential for a Four-Day Work Week (4DWW)
Schedule: 3:00-11:00 pm Wednesday-Sunday
Compensation: $16.50-$23.50 per hour, commensurate with education, certifications, and experience
Benefits: Health Care Insurance, 401(k), Dental Care, Vision Insurance, Life Insurance, Aflac, Discretionary Time Off (DTO) effective day one, free downtown parking, Employee Assistance Program (EAP), museum membership, and other special discounts.

The Taft Museum of Art, located in downtown Cincinnati, seeks a full-time Security Supervisor for its Security team. This position requires a confident, highly organized team player who communicates proactively, is attentive to detail, can manage multiple priorities, and has excellent communication and collaborative skills. Enjoy this rare opportunity to join the staff of one of the finest small art museums in the United States.

Position Summary

The Taft Museum of Art seeks a Security Supervisor to lead daily security operations and support a safe, secure, and welcoming environment for guests, staff, volunteers, contractors, vendors, collections, exhibitions, and facilities.

Reporting to the Manager of Security, the Security Supervisor provides direct leadership, coaching, and accountability for Security Associates while ensuring compliance with museum policies, procedures, and security standards. This position serves as the operational leader for assigned shifts, coordinates emergency response activities, and promotes a culture built upon Service, Strategy, and Support.

The Security Supervisor leads by example and ensures the Security team is recognized as a professional, knowledgeable, approachable, and solutions-focused partner that supports the museum's mission while maintaining the highest standards of safety and security.

Essential Functions and Responsibilities

Leadership and Supervision

• Supervise, coach, mentor, and develop Security Associates.
• Conduct shift briefings and communicate daily assignments, priorities, and operational updates.
• Monitor employee performance and provide ongoing coaching and feedback.
• Assist with recruitment, onboarding, training, scheduling, and performance management activities.
• Foster a positive, collaborative, and guest-focused work environment.
• Model professionalism, accountability, and teamwork in all interactions.

Service, Strategy, and Support Leadership

• Promote a service-oriented security culture that balances safety, security, and operational excellence.
• Encourage Security Associates to approach interactions with professionalism, collaboration, and a solutions-focused mindset.
• Serve as a trusted resource for museum staff, volunteers, contractors, vendors, and guests.
• Promote the philosophy of "How can we help?" while maintaining compliance with museum policies and security requirements.
• Collaborate with other departments to identify safe and practical solutions that support museum operations, programs, and events.
• Build positive working relationships throughout the museum through responsiveness, communication, and partnership.
• Ensure security staff are recognized for professionalism, helpfulness, reliability, and sound judgment.
• Ensure that safety, security, legal requirements, and museum policies remain paramount when evaluating requests or operational needs.

Security Operations

• Oversee daily security operations and maintain appropriate staffing coverage.
• Supervise opening and closing procedures.
• Monitor CCTV, access control, intrusion detection, and fire alarm systems.
• Conduct routine inspections of museum facilities and grounds.
• Ensure proper key, credential, and access-control procedures are followed.
• Support museum programs, special events, and after-hours activities.
• Maintain awareness of security trends, risks, and operational concerns.

Emergency Response and Incident Management

• Respond to security, safety, medical, and facility emergencies.
• Coordinate emergency response activities until relieved by management or emergency responders.
• Conduct preliminary investigations of incidents, accidents, thefts, policy violations, and other security-related matters.
• Ensure timely and accurate completion of incident reports and documentation.
• Participate in emergency drills, evacuations, and preparedness initiatives.
• Serve as Manager-on-Duty (MOD) when assigned.
• Respond to Museum after hours for emergencies.

Training and Compliance

• Train Security Associates on museum policies, procedures, customer service expectations, emergency response protocols, and security technologies.
• Support ongoing cross-training and professional development initiatives.
• Ensure compliance with museum, life-safety, and regulatory requirements.
• Assist with inspections, audits, and security assessments.

Guest Experience

• Deliver and promote exceptional customer service throughout the museum.
• Address guest concerns professionally, diplomatically, and respectfully.
• Serve as a visible and approachable leader.
• Support staff and visitors while maintaining museum security standards.
• Reinforce museum etiquette and safety expectations in a positive and service-oriented manner.

Additional Responsibilities

• Perform Security Associate duties when operational needs require.
• Report for after-hours emergencies as assigned.
• Perform other related duties as assigned.

Required Education and Experience

• High School Diploma, GED, or National Career Readiness Certificate required; Bachelor's degree welcomed.
• Minimum two (2) years of supervisory, leadership, or team lead experience.
• Prior experience in a museum, zoo, aquarium, library, or other cultural property security environment preferred.
• Experience leading, training, and developing team members preferred.
• CPR/First Aid/AED certification preferred, or willingness to obtain certification.
• Familiarity with Microsoft 365 products, including Word, Excel, PowerPoint, and Teams.
• Experience with CCTV, access control systems, alarm monitoring, and related security technologies preferred.
• Reliable transportation and a valid driver's license required.

Required Skills and Competencies

• Strong leadership, interpersonal, and communication skills.
• Demonstrated ability to work effectively in a fast-paced, multi-tasked environment while managing changing priorities.
• Ability to make sound decisions under pressure and during emergencies.
• Strong organizational, problem-solving, and investigative skills.
• Excellent report-writing and documentation abilities.
• Ability to speak, understand, read, and write English sufficiently to communicate effectively with guests, staff, volunteers, contractors, vendors, emergency responders, and law enforcement personnel, and to accurately complete reports and documentation.
• Commitment to teamwork, accountability, and exceptional customer service.
• Ability to maintain confidentiality and professionalism.
• Ability to balance operational needs with security requirements while supporting museum staff and guests.

Physical Requirements

• Ability to move briskly throughout the building and grounds.
• Ability to climb ladders and stairs and operate a lift.
• Ability to respond quickly to alarms, emergencies, and incidents requiring security involvement.
• Ability to sit, stand, or patrol for extended periods.
• Ability to bend, stoop, and work with hands above shoulder level.
• Ability to lift and carry up to 50 pounds.
• Ability to work in both indoor and outdoor environments.
• Authorization to work in the United States required.

Museum Core Values

All employees of the museum must strive to:

• Embrace the museum's core values of Respect, Integrity, Excellence, Creativity, and Collaboration and demonstrate this understanding through words, behaviors, and interactions with our guests, staff members, volunteers, and the public.
• Learn and teach every day. Share knowledge freely with colleagues and pursue opportunities to gain new skills to enhance our success as a team.
• Appreciate, understand, and value each staff member's expertise, background, experience, strengths, and unique perspective. Share time, energy, and knowledge with others to ensure everyone has the highest potential to succeed.
• Achieve excellence in all tasks and goals.
• Demonstrate professionalism on and off the job and always represent the Taft Museum of Art positively and professionally. Speak truthfully and fulfill promises and obligations in all museum dealings.
• Be comfortable and communicate with people of diverse backgrounds.
• Adhere to all current museum policies, procedures, protocols, and processes.
• Create a pleasant work environment by being a positive influence and respectful to every person.

Equal Opportunity Employer

The Taft Museum of Art is an Equal Opportunity Employer and complies with the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1976, the Americans with Disabilities Act of 1990, and other applicable employment laws. The TMA does not discriminate against employees or applicants for employment on the basis of an individual's race, color, gender, religion, creed, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, training, placement, compensation, promotion, discipline, and termination.

Required Education and Experience

• High School Diploma, GED, or National Career Readiness Certificate required; Bachelor's degree welcomed.
• Minimum two (2) years of supervisory, leadership, or team lead experience.
• Prior experience in a museum, zoo, aquarium, library, or other cultural property security environment preferred.
• Experience leading, training, and developing team members preferred.
• CPR/First Aid/AED certification preferred, or willingness to obtain certification.
• Familiarity with Microsoft 365 products, including Word, Excel, PowerPoint, and Teams.
• Experience with CCTV, access control systems, alarm monitoring, and related security technologies preferred.
• Reliable transportation and a valid driver's license required.

Required Skills and Competencies

• Strong leadership, interpersonal, and communication skills.
• Demonstrated ability to work effectively in a fast-paced, multi-tasked environment while managing changing priorities.
• Ability to make sound decisions under pressure and during emergencies.
• Strong organizational, problem-solving, and investigative skills.
• Excellent report-writing and documentation abilities.
• Ability to speak, understand, read, and write English sufficiently to communicate effectively with guests, staff, volunteers, contractors, vendors, emergency responders, and law enforcement personnel, and to accurately complete reports and documentation.
• Commitment to teamwork, accountability, and exceptional customer service.
• Ability to maintain confidentiality and professionalism.
• Ability to balance operational needs with security requirements while supporting museum staff and guests.

Physical Requirements

• Ability to move briskly throughout the building and grounds.
• Ability to climb ladders and stairs and operate a lift.
• Ability to respond quickly to alarms, emergencies, and incidents requiring security involvement.
• Ability to sit, stand, or patrol for extended periods.
• Ability to bend, stoop, and work with hands above shoulder level.
• Ability to lift and carry up to 50 pounds.
• Ability to work in both indoor and outdoor environments.
• Authorization to work in the United States required.