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Assistant Reservations Manager Jobs in Cochrane, AB

U-Haul

Reservation Manager

Calgary, AB

  • PTO

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

Sentinel Storage

Assistant Manager

Calgary, AB · On-site

CA$17/hr

  • Medical

  • PTO

Assistant Manager -- Launch Your Career Beyond Retail Full-Time | Day Shifts Only | Paid Training ... Confirming reservations and completing rental agreements * Processing payments and maintaining ...

Sentinel Storage

Assistant Manager

Calgary, AB · On-site

CA$17/hr

  • Medical

  • PTO

Assistant Manager -- Launch Your Career Beyond Retail Full-Time | Day Shifts Only | Paid Training ... Confirming reservations and completing rental agreements * Processing payments and maintaining ...

Fuze HR Solutions Inc.

Restaurant AGM

Calgary, AB

Restaurant Assistant General Manager Location: Calgary, AB Company Overview: A well-established ... reservations, and ensuring efficient table turnover - Provide exceptional customer service and ...

Fuze HR Solutions Inc.

General Manager - Fat Ox

Calgary, AB

  • Medical

  • Dental

  • Vision

  • Retirement

... reservations, seating, and order fulfillment - Implement sales and marketing initiatives to drive ... or Assistant General Manager role within the restaurant industry - Proven track record of leading ...

Barbarella Bar Inc.

Host - Barbarella Bar

Calgary, AB · On-site

Answer text messages, receive and record reservations accurately in a pleasant and attentive manner ... manager in charge. * Assist in arranging transportation for guests if required. * Execute ad-hoc ...

Pigeonhole Inc.

Host - Pigeonhole on 17th

Calgary, AB · On-site

Answer text messages, receive and record reservations accurately in a pleasant and attentive manner ... manager in charge. * Assist in arranging transportation for guests if required. * Execute ad-hoc ...

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Assistant Reservations Manager information

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in Cochrane, AB as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Reservation Manager

U-Haul

Calgary, AB

Full-time

PTO

Re-posted 11 days ago

U-Haul rating

6.0

Company rating: 6.0 out of 10

Based on 520 frontline employees who took The Breakroom Quiz

152nd of 175 rated vehicle equipment hire

Job description

Location:

215 16th St SE, Calgary, Alberta T2E 7P5 Canada

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers:

  • Paid holidays, vacation, and sick days, if eligible
  • Career stability
  • Gym Reimbursement Program, if eligible
  • Opportunities for advancement
  • Valuable on-the-job training
  • Complete Benefit Plan, if eligible
  • RRSP payroll deduction plan
  • Deferred profit-sharing plan, if eligible
  • You Matter Program (EAP)
  • Mindset App Program
  • Wellness Programs
  • Discounts on Apple products, Dell computers, hotels, and more

Reservation Manager Agent Responsibilities:

  • Assist with calls from and to customers.
  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
  • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
  • Assist with the Company's U-Box portable storage product.

Minimum Qualifications:

  • High school diploma or equivalent
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • Proficient in customer service, time management and multitasking

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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