Assistant Remx Staffing Jobs in Georgia (NOW HIRING)

RemX is seeking a Customer Support Specialist to handle high-volume inbound and outbound calls while delivering exceptional service. This role involves assisting customers with account-related requests, resolving issues, and ensuring a smooth and professional experience across all interactions. The ideal candidate is adaptable, metric-driven, and comfortable working in a fast-paced environment.

• Title: Call Center Customer Support Specialist
• Location: Alpharetta, GA 30022 (Onsite must live within 20–25 miles)
• Schedule: Mon–Fri (With rotating Sat 2–3 per month)
• Hours: 8am–8pm EST
• Pay: $20/hour
• Employment Type: Direct Hire

Key Responsibilities

• Manage a high volume of inbound and outbound calls while maintaining professionalism and efficiency
• Assist customers with account-related requests such as balance inquiries, updates, and transaction support
• Investigate and resolve customer concerns, providing accurate solutions within defined guidelines
• Follow structured communication workflows while also adapting to customer needs as needed
• Escalate complex or high-priority issues to the appropriate teams
• Perform follow-up with customers to ensure issues are resolved
• Accurately document interactions and maintain detailed records
• Meet individual and team performance metrics, including call volume and quality standards
• Stay up to date on systems, processes, and service procedures through ongoing training

Qualifications

• Minimum of 1 year of experience in a high-volume call center or customer service role
• (Exposure to 50–100+ calls per day preferred)

Banking or financial services experience is a plus, but not required

• Strong communication skills with the ability to handle customer concerns professionally
• Ability to multi-task and navigate multiple systems while on calls
• Comfortable working in a fast-paced, performance-driven environment
• Strong problem-solving and critical thinking skills
• Reliable attendance and punctuality

Preferred Experience

• Background in banking, financial services, or related industries
• Experience working with call metrics and performance goals (KPIs)
• Prior experience in retail or customer-facing roles with high interaction volume

Ideal Candidate

• Adaptable and able to shift priorities in a fast-moving environment
• Customer-focused with a strong sense of ownership over issue resolution
• Detail-oriented and comfortable working with structured processes and systems
• Motivated by performance goals and team success

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