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Assistant Remote Cerner Jobs (NOW HIRING)

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Architect integrations with CRM, ServiceNow, Epic, Cerner, scheduling, claims, billing, identity ...

Nordic

$20.75 - $26.75/hr

... Epic, Cerner, Meditech, other EHR system, or third-party clinical software. Role is leveraged to ... phone and remote-control tools (i.e., Quick Assist, Bomgar, etc.) to view a callers' screen to ...

HEI

Be Seen First

Billing and Follow Up Specialist

Claxton, GA · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • PTO

... assist with special projects as needed. Qualifications: · Associate's degree in Healthcare ... remote workplace.

LiveData

Senior Software Engineer - RPA v2

Cambridge, MA · On-site +1

$133K - $176K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

LiveData Explained RPA Software Engineer LiveData Remote, United States (Eastern Time preferred ... Our engineering team treats AI coding assistants as standard development tools, not experiments. We ...

LiveData

Senior Software Engineer - RPA v2

Cambridge, MA · Remote

$125K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

LiveData Explained RPA Software Engineer LiveData | Remote, United States (Eastern Time preferred ... Our engineering team treats AI coding assistants as standard development tools, not experiments. We ...

Harris

(Remote) Manager, Account Follow-Up Services

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks). * Proven success ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks). * Proven success ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks). * Proven success ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks). * Proven success ...

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Genesys Cloud CX Solutions Architect

Prophecy Technologies

Remote

$66.50 - $84.75/hr

Full-time

Posted 16 days ago

Job description

Genesys Cloud CX Solutions Architect || Remote ||
Key Responsibilities
* Design end-to-end Genesys Cloud CX solutions for healthcare contact centers.
* Lead client discussions, discovery workshops, product evaluations, and architecture presentations.
* Explain Genesys capabilities across voice, IVR, routing, digital channels, workforce management, quality management, analytics, outbound campaigns, bots, AI, Agent Assist, recording, reporting, and customer journey management.
* Clearly present the pros, cons, limitations, dependencies, costs, and best-fit use cases of each Genesys capability.
* Compare solution options and recommend the right approach based on business needs, scalability, security, user experience, and cost.
* Architect integrations with CRM, ServiceNow, Epic, Cerner, scheduling, claims, billing, identity platforms, and internal applications.
* Design integrations using Genesys Data Actions, REST APIs, OAuth, webhooks, middleware, and event-based services.
* Design unified agent desktop and screen-pop solutions for patient, member, and provider information.
* Ensure solutions meet HIPAA, PHI protection, privacy, security, recording, and compliance requirements.
* Review vendor designs and provide technical leadership through implementation, testing, and deployment.
Required Skills
* 12+ years of overall contact center technology experience.
* 8+ years of hands-on Genesys experience, including at least 5 years with Genesys Cloud CX.
* Proven experience leading multiple enterprise-scale Genesys implementations, migrations, and integrations.
* Strong knowledge of the complete Genesys Cloud CX product suite.
* Ability to explain Genesys features, licensing models, strengths, weaknesses, constraints, and alternatives.
* Strong experience with IVR, Architect flows, routing, telephony, digital channels, WEM, analytics, bots, AI, and integrations.
* Experience integrating Genesys with CRM, ServiceNow, Epic, Cerner, or other enterprise platforms.
* Strong knowledge of REST APIs, OAuth, SSO, JSON, middleware, and cloud integration patterns.
* Good understanding of healthcare contact center operations and HIPAA requirements.
* Excellent communication, presentation, consulting, stakeholder-management, and solution-pitching skills.
* Ability to create architecture diagrams, integration designs, call flows, solution comparisons, and implementation roadmaps.

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