#W2 Role
JD:
We are looking for a ServiceNow AI Developer to build AI-powered and agentic solutions on the ServiceNow platform. The role will focus on developing intelligent workflows, implementing generative AI capabilities, and integrating AI agents into enterprise automation processes.
Key Responsibilities
• Design and develop AI-powered workflows and autonomous agents on the ServiceNow platform.
• Implement agentic architectures that automate multi-step business processes.
• Develop AI agents capable of decision-making, orchestration, and automation.
• Integrate Model Context Protocol (MCP) to enable secure contextual AI interactions.
• Implement multi-model and multi-agent orchestration frameworks.
• Configure and optimize Now Assist, Predictive Intelligence, and Virtual Agent capabilities.
• Implement prompt engineering strategies and retrieval-augmented generation (RAG) patterns.
• Train and tune machine learning models for classification, routing, and predictions.
• Integrate AI agents with Flow Designer, IntegrationHub, and enterprise applications.
• Enable capabilities such as autonomous ticket resolution, knowledge article generation, and proactive recommendations.
• Ensure AI solutions follow security, governance, and compliance standards.
• Monitor model performance, accuracy, and continuous improvement.
Required Qualifications
• 5–8 years of ServiceNow development experience
• Strong experience with ServiceNow scripting (JavaScript, Glide APIs) and platform customization
• Experience working with ServiceNow AI features such as Predictive Intelligence and Virtual Agent
• Knowledge of GenAI concepts, prompt engineering, and AI workflow orchestration
• Experience integrating ServiceNow with external APIs and AI services
• Familiarity with Flow Designer, IntegrationHub, and automation frameworks
Preferred Skills
• Experience with AI agent frameworks or LLM integrations
• Knowledge of Python, ML frameworks, or AI APIs
• ServiceNow CSA or CAD certification