Assistant Pfizer Customer Service Jobs (NOW HIRING)

Use Your Power for Purpose
Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
What You Will Achieve
In this role, you will:

• Apply skills and discipline knowledge to contribute to work within the Sub Business Unit, making decisions to resolve moderately complex problems and developing new options guided by policies
• Work indirectly reviewed through consultation and agreement, and may review the work of others within the Sub Business Unit
• Enable the delivery of projects and programs using both standard commercial roadmap patterns and innovative technologies across various systems disciplines
• Create technical designs and implementation plans, leading software engineers with a strong understanding of agile principles, and setting technical objectives
• Manage one or more scrum teams with ongoing activities across all commercial business units within a product grouping and portfolio of projects
• Oversee release management of related platforms, working with infrastructure and shared service organizations to procure and manage stable application platforms
• Manage budgets and resources to meet goals across multiple projects, establishing relationships with customers and project delivery team members, and acting as a liaison between customers and technical team members
• Participate in vendor management activities, embedding Continuous Improvement and automation into daily work, and fostering a DevOps culture within the team

Here Is What You Need (Minimum Requirements)

• BA/BS with at least 6 years of experience or MBA/MS with at least 5 years of experience or PhD/JD with at least 1 year of experience or MD/DVM with any years of experience
• Proven experience working with business teams to develop and deliver strategy and operating plans
• Demonstrated expertise as an information technology professional in roles such as a software developer or technical project manager
• Experience managing teams of contract or colleague resources
• Ability to systematically estimate technical projects
• High level of business knowledge and understanding of the external marketplace
• Capable of leading in a complex, matrix environment with geographically distributed resources
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Bonus Points If You Have (Preferred Requirements)

• Master's degree
• Relevant pharmaceutical industry experience
• Knowledge of system integrations
• Experience in legal technology space
• Strong interpersonal and communication skills
• Ability to establish relationships, influence outcomes, and deliver effective presentations to diverse audiences
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance

Other Details:
Last Day to Apply: July 10, 2026
Location: NYHQ and All US Pfizer Sites, selected colleagues must onsite 2.5x days per week.
The annual base salary for this position ranges from $139,100.00 to $231,900.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Information & Business Tech