This position will manage and execute programs, policies, and systems to improve customer ... compliance * Assist with the development, testing, and implementation of new operational tools ...
This position will manage and execute programs, policies, and systems to improve customer ... compliance * Assist with the development, testing, and implementation of new operational tools ...
This position will manage and execute programs, policies, and systems to improve customer ... compliance * Assist with the development, testing, and implementation of new operational tools ...
This position will manage and execute programs, policies, and systems to improve customer ... compliance * Assist with the development, testing, and implementation of new operational tools ...
This position will manage and execute programs, policies, and systems to improve customer ... compliance * Assist with the development, testing, and implementation of new operational tools ...
Quick apply
This position will manage and execute programs, policies, and systems to improve customer ... compliance * Assist with the development, testing, and implementation of new operational tools ...
Overall Job Summary This position is responsible for proficiency in all areas of a retail operation ... Operate cash register/computer * Assist customers with loading purchases. * Complete all ...
Overall Job Summary This position is responsible for proficiency in all areas of a retail operation ... Operate cash register/computer * Assist customers with loading purchases. * Complete all ...
District Operations Manager
Greenville, SC · On-site
$5.0K/wk
... compliance Assist in community onboarding, including resident orientations and equipment ... operations Who You Are: A hands-on leader who's not afraid to work late nights or fill in on a ...
District Operations Manager
Greenville, SC · On-site
$5.0K/wk
... compliance Assist in community onboarding, including resident orientations and equipment ... operations Who You Are: A hands-on leader who's not afraid to work late nights or fill in on a ...
Assistant Store Manager - Thrift Operations
Greenville, SC · On-site
$40K/yr
Assist the store manager in supervising daily operations of the store specifically when the manager is not present. Ensure all donors, customers, employees, and volunteers are treated with honor ...
Quick apply
Assistant Store Manager - Thrift Operations
Greenville, SC · On-site
$40K/yr
Assist the store manager in supervising daily operations of the store specifically when the manager is not present. Ensure all donors, customers, employees, and volunteers are treated with honor ...
Manager of Practice Operations Responsible for operational performance excellence. Monitors ... Mentor and assist in people development as needed. Responsible for the South Carolina Market ...
Manager of Practice Operations Responsible for operational performance excellence. Monitors ... Mentor and assist in people development as needed. Responsible for the South Carolina Market ...
Mentor and assist in people development as needed. Responsible for the South Carolina Market ... Devotes 100% of time managing day to day operations. * Manages front and back office staff.
Mentor and assist in people development as needed. Responsible for the South Carolina Market ... Devotes 100% of time managing day to day operations. * Manages front and back office staff.
Mentor and assist in people development as needed. Responsible for the South Carolina Market ... Devotes 100% of time managing day to day operations. * Manages front and back office staff.
Mentor and assist in people development as needed. Responsible for the South Carolina Market ... Devotes 100% of time managing day to day operations. * Manages front and back office staff.
Assistant Manager
Greer, SC · On-site
Metz Culinary Management is growing and we have an exciting opportunity for an experienced Assistant Manager in a busy commercial kitchen and operations setting. We are seeking an individual with ...
New
Assistant Manager
Greer, SC · On-site
Metz Culinary Management is growing and we have an exciting opportunity for an experienced Assistant Manager in a busy commercial kitchen and operations setting. We are seeking an individual with ...
New
Assistant Manager
Greer, SC · On-site
Metz Culinary Management is growing and we have an exciting opportunity for an experienced Assistant Manager in a busy commercial kitchen and operations setting. We are seeking an individual with ...
New
Assistant Manager
Greer, SC · On-site
Metz Culinary Management is growing and we have an exciting opportunity for an experienced Assistant Manager in a busy commercial kitchen and operations setting. We are seeking an individual with ...
New
Position Overview: The Ticket Operations Manager will manage all aspects of ticket operations ... Tickets.com * Assist with creating, managing, plans, promo codes, buyer types and other ticketing ...
Position Overview: The Ticket Operations Manager will manage all aspects of ticket operations ... Tickets.com * Assist with creating, managing, plans, promo codes, buyer types and other ticketing ...
Assistant Manager
Greer, SC · On-site
Metz Culinary Management is growing and we have an exciting opportunity for an experienced Assistant Manager in a busy commercial kitchen and operations setting. We are seeking an individual with ...
New
Assistant Manager
Greer, SC · On-site
Metz Culinary Management is growing and we have an exciting opportunity for an experienced Assistant Manager in a busy commercial kitchen and operations setting. We are seeking an individual with ...
New
Assistant Manager
Greer, SC · On-site
Metz Culinary Management is growing and we have an exciting opportunity for an experienced Assistant Manager in a busy commercial kitchen and operations setting. We are seeking an individual with ...
New
Assistant Manager
Greer, SC · On-site
Metz Culinary Management is growing and we have an exciting opportunity for an experienced Assistant Manager in a busy commercial kitchen and operations setting. We are seeking an individual with ...
New
Title Operations Manager| Full-Time | Greenville SC Convention Center
Greenville, SC · On-site
$70K - $75K/yr
This is a key position for the effective and profitable operation of the business. The employee ... Reports any alcohol service or compliance issues to Spectra management immediately. * Assist in the ...
Title Operations Manager| Full-Time | Greenville SC Convention Center
Greenville, SC · On-site
$70K - $75K/yr
This is a key position for the effective and profitable operation of the business. The employee ... Reports any alcohol service or compliance issues to Spectra management immediately. * Assist in the ...
Assistant Manager
Spartanburg, SC · On-site
Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Support daily store operations to ensure sales goals, customer experience standards, and ...
Assistant Manager
Spartanburg, SC · On-site
Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Support daily store operations to ensure sales goals, customer experience standards, and ...
Assistant Manager
Greenville, SC · On-site
Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Support daily store operations to ensure sales goals, customer experience standards, and ...
Assistant Manager
Greenville, SC · On-site
Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Support daily store operations to ensure sales goals, customer experience standards, and ...
Assistant Manager - Express Car Wash Operations
Greenville, SC · On-site
$44K - $48K/yr
Job Summary As an Assistant Manager, you will be responsible for supporting site performance ... Maintain a clean, safe, and efficient operation including tunnel, vacuums, equipment, and chemicals
Quick apply
Assistant Manager - Express Car Wash Operations
Greenville, SC · On-site
$44K - $48K/yr
Job Summary As an Assistant Manager, you will be responsible for supporting site performance ... Maintain a clean, safe, and efficient operation including tunnel, vacuums, equipment, and chemicals
Assistant Manager - Express Car Wash Operations
Greenville, SC · On-site
$44K - $48K/yr
Job Summary As an Assistant Manager, you will be responsible for supporting site performance ... Maintain a clean, safe, and efficient operation including tunnel, vacuums, equipment, and chemicals
Assistant Manager - Express Car Wash Operations
Greenville, SC · On-site
$44K - $48K/yr
Job Summary As an Assistant Manager, you will be responsible for supporting site performance ... Maintain a clean, safe, and efficient operation including tunnel, vacuums, equipment, and chemicals
Assistant Manager
Greenville, SC · On-site
Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Support daily store operations to ensure sales goals, customer experience standards, and ...
Assistant Manager
Greenville, SC · On-site
Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Support daily store operations to ensure sales goals, customer experience standards, and ...
Assistant Operation Manager information
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 19 days ago
Global Lending Services rating
7.5
Based on 5 frontline employees who took The Breakroom Quiz
Job description
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be an Operations Manager with GLS?
The Operations Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve customer experience and business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.
How will you drive value within the organization as an Operations Manager?
- Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences
- Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy improvements, and assess effectiveness
- Lead and support team members through regular coaching and training to ensure professionalism, compliance, and alignment with quality assurance requirements
- Identify opportunities to improve workflows, call logic, scripts, and operational processes, and partner with vendors and internal teams to implement enhancements
- Directly supervise employees, including:
- Exercise management authority concerning staffing, performance evaluations, and terminations
- Review and approve employee time sheets and requests for time off
- Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
- Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
- Handle escalated customer calls and ensure appropriate escalation pathways exist, while resolving issues professionally and within compliance
- Assist with the development, testing, and implementation of new operational tools, features, and process improvements that support business objectives
- Collaborate with other departments and external vendors to ensure operational processes and automated interactions meet regulatory and quality standards
- Ensure cross-functional partners understand system capabilities, processes, and enhancements io improve functionality
- Support the development and maintenance of operating procedures, including regulatory compliance, and ensure changes are communicated and implemented effectively
- Maintain accurate documentation, records, and reporting related to operational activities, workflows, vendor interactions, training, and quality assurance
- Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
- Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
- Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful as an Operations Manager?
- Minimum of Bachelor's degree required
- 2-4 years' experience in a supervisory or leadership position
- Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections
- Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Strong verbal and written communication skills
- Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications as necessary
- Team player that can adapt in a fast pace and changing environment
- Commitment to exemplifying the organizational core values and key competencies
- Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Employment Requirements:
- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
About Global Lending Services
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Greenville, SC, US
Year founded
2011