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Assistant Membership Director Jobs in Wisconsin (NOW HIRING)

YMCA

Attendant Member Service

Brown Deer, WI · On-site

... * Assist with meeting and exceeding satisfaction, sales, and retention goals; includes phone ... Accountable to the Membership Coordinator and Membership Director for execution of policies and ...

Marcus Hotels

Assistant Spa Director

Lake Geneva, WI · On-site

As an Assistant Spa Director at the WELL Spa Salon at Grand Geneva Resort & Spa, you will assist ... Discounted gym membership * Room discounts at Marcus Hotels & Resorts * Discounts at Marcus Hotels ...

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Assistant Membership Director information

What is an assistant membership director?

Assistant Membership Directors are professionals who support the management and growth of an organization's membership program. They assist in recruiting new members, retaining existing ones, and handling member communications and events. Their responsibilities often include processing applications, answering member inquiries, maintaining membership records, and helping to develop strategies to increase membership engagement. They typically work under the Membership Director and may supervise membership staff or volunteers. This role is common in associations, clubs, nonprofits, and fitness centers.

What skills and qualifications are needed to thrive as an assistant membership director?

To thrive as an Assistant Membership Director, you need strong organizational, customer service, and sales skills, often supported by a bachelor's degree in business, hospitality, or a related field. Proficiency with membership management software, CRM systems, and data analysis tools is commonly required. Outstanding interpersonal communication, problem-solving abilities, and attention to detail help you build strong member relationships and support team goals. These skills are crucial for driving member engagement, facilitating renewals, and ensuring the smooth operation of membership programs.

How does an assistant membership director typically collaborate with other departments to enhance member engagement?

Assistant Membership Directors frequently work with marketing, events, and customer service teams to develop initiatives that boost member participation and satisfaction. They may coordinate joint campaigns, help plan member-exclusive events, and analyze feedback with other departments to improve the overall member experience. Strong communication and project management skills are essential, as the role often requires leading cross-functional meetings and ensuring alignment on membership goals.

What is the difference between Assistant Membership Director vs Membership Coordinator?

AspectAssistant Membership DirectorMembership Coordinator
ResponsibilitiesSupports membership growth, assists with strategy, manages member relationsHandles member inquiries, processes memberships, maintains member database
Required CredentialsOften requires experience in membership management, relevant certificationsTypically requires customer service skills, basic administrative experience
Work EnvironmentOffice setting, collaboration with leadershipOffice or event settings, direct member interaction

The Assistant Membership Director generally has broader responsibilities, including strategic planning and leadership support, while the Membership Coordinator focuses on day-to-day member interactions and administrative tasks. Both roles are essential for effective membership management but differ in scope and level of responsibility.

What cities in Wisconsin are hiring for Assistant Membership Director jobs?

Cities in Wisconsin with the most Assistant Membership Director job openings:

Assistant Membership Director jobs near you

Member Specialist - Full Time - Tri County

Menomonee Falls, WI • On-site

YMCA of Greater Waukesha County
501 - 1,000 employees
Learn more about YMCA of Greater Waukesha Countyexternal

$14 - $16/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

GENERAL FUNCTIONS

Under the direction of the Membership Director and in accordance with Association policies, the Member Specialist is a subject matter expert on the value of Y memberships and program options. The Member Specialist will use their knowledge of the Y to recruit, retain and engage members through impeccable service and accurate and timely processing of memberships and program registrations. This role is integral to contributing to a safe, welcoming, and engaging Y culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Use Listen First skills to effectively, and accurately, communicate membership and program information via phone, or face to face or email.
  2. Stay up-to-date and informed of membership information, new programs, events, Y offerings, and policies for all membership ages and interests.
  3. Accurately process all membership and program transactions as directed by the Association.
  4. Develop, maintain, enhance, and strengthen relationships with the YMCA of Greater Waukesha County members, program participants, and prospective members through delivery of member desk services which may include sales tours and other duties as assigned.
  5. Work with membership director and/or assistant membership director on various projects and assignments.
  6. Provide training, as directed, to member representatives.
  7. Provide unique and personalized experiences for all prospective and current members via thorough explanations of membership benefits and program opportunities. Increase member loyalty through consistent and personalized communication and ensuring follow-up to questions.
  8. Communicate with members at high risk to encourage their use of the facility through programs meeting their individual and family's interests and needs.
  9. Respond to customer and member needs. Contact appropriate YMCA staff when necessary.
  10. Provide documentation and tracking of sales process in CRM to ensure necessary information is recorded for relevant promotion and customer service.
  11. Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules, and other regulations.
  12. Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
  13. Perform all other duties as assigned by supervisor.

EDUCATION AND EXPERIENCE:

Must be a minimum of 18 years old and have a high school diploma or equivalent. Customer service experience including cash handling is preferred. This position requires enthusiastic, outgoing, and compassionate individuals with excellent interpersonal communication and problem-solving skills. Must have the ability to relate effectively to diverse groups of people. Must be self-motivated, demonstrate sound decision-making skills, require minimal supervision, and work well with members and staff. This position is frequently required to walk, climb, bend and stand for long periods of time.

EQUAL OPPORTUNITY EMPLOYER
THE YMCA WELCOMES A DIVERSE WORKFORCE

The Y: We're for youth development, healthy living and social responsibility

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