ZipRecruiter

Log In

1

Assistant Humana Customer Service Representative Jobs in Indiana

Q5 Connections

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Evansville, Indiana, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

Equnited

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Customer Service Rep Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing ...

AYS

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer ...

U-Haul

Customer Service Representative

Wayne, IN · On-site

$14.25 - $19.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

previous page

Showing results 41-60

All JobsHumana Customer Service Representative JobsAssistant Humana Customer Service Representative JobsAssistant Humana Customer Service Representative Jobs in Indiana

Assistant Humana Customer Service Representative information

What is an Assistant Humana Customer Service Representative?

An Assistant Humana Customer Service Representative is a professional who supports Humana members by answering questions, resolving issues, and providing information about health insurance plans and services. They handle phone calls, emails, and chats to assist customers with claims, benefits, billing, and policy details. Their role is crucial in ensuring customer satisfaction and helping members navigate their health plan options effectively. These representatives also document interactions and escalate complex issues to senior team members when necessary.

What are the key skills and qualifications needed to thrive as an Assistant Humana Customer Service Representative?

To thrive as an Assistant Humana Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes health insurance terminology is typically required. Patience, active listening, and empathy help representatives deliver exceptional service and resolve customer concerns effectively. These skills and qualities are essential for ensuring customer satisfaction, building trust, and efficiently handling inquiries in a healthcare-focused environment.

What are some common challenges faced by an Assistant Humana Customer Service Representative, and how can they be effectively managed?

Assistant Humana Customer Service Representatives often encounter high call volumes and complex inquiries from members regarding health insurance policies, billing, and coverage. Balancing empathy with efficiency is crucial, as representatives must provide clear, accurate information while meeting service metrics. Effective time management, ongoing training, and collaboration with team leads or subject matter experts help address these challenges. Building strong communication skills and staying updated on policy changes are also key to delivering excellent service and reducing stress.

What are the most commonly searched types of Humana Customer Service Representative jobs in Indiana?

The most popular types of Humana Customer Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Assistant Humana Customer Service Representative jobs?

Cities in Indiana with the most Assistant Humana Customer Service Representative job openings:

Assistant Humana Customer Service Representative jobs near you

Customer Service Representative

Best Way Disposal

Indianapolis, IN

$15.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Job description

Job Description

Best Way Disposal is currently seeking motivated customer service representatives to service our growing customer base. Competitive pay and benefits package. Insurance and 401k are available.

Customer Service Representative Job Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

Customer Service Representative Requirements:

- Applicants must have a High School Diploma/GED

- Applicant must work one (1) weekend per month

- Applicants must pass a drug test

Benefits

  • Company Match 401k after 1 Year
  • Paid Time Off after 90 days
  • Medical Insurance after 90 Days
  • Paid Holidays after 90 Days

*

Job Type: Full-time