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Assistant Home Inbound Call Center Jobs in Santa Rosa, CA

tcw

Inside Sales Associate

Petaluma, CA

Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team ... Previous food service distribution Inside Sales/Customer Service and/or call center experience ...

U-Haul

Assistant Moving Center Manager

Santa Rosa, CA · On-site

$19.75 - $21.75/hr

MetLife auto and home insurance * Mindset App Program * Discounts on cell phone plans, hotels and ... Assistant General Manager Responsibilities: * Run daily operations of center in General Manager ...

U-Haul

Assistant Moving Center Manager

Santa Rosa, CA

$19.75 - $21.75/hr

MetLife auto and home insurance * Mindset App Program * Discounts on cell phone plans, hotels and ... Assistant General Manager Responsibilities: * Run daily operations of center in General Manager ...

Duckhorn Wine Company

Member Services Specialist

Napa, CA · On-site

$24 - $26.50/hr

Serve as main point person for all DTC inbound calls and emails regarding general wine inquiries ... Support Visitor Center teams with information regarding customer will-call and shipped orders.

Kelly Services

Manufacturing Associate

Novato, CA

$28 - $32.20/hr

Provide input and assist in updating technical documentation and operational procedures * Maintain ... Kellys traditional expertise began with office services, call center, light industrial, and ...

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Assistant Home Inbound Call Center information

See Santa Rosa, CA salary details

$13

$19

$26

How much do assistant home inbound call center jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for assistant home inbound call center in Santa Rosa, CA is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.48 per hour, depending on experience, location, and employer.
What cities near Santa Rosa, CA are hiring for Assistant Home Inbound Call Center jobs? Cities near Santa Rosa, CA with the most Assistant Home Inbound Call Center job openings:
Assistant Home Inbound Call Center jobs near you
Financial Assistance Representative I (Collections Representative)

Financial Assistance Representative I (Collections Representative)

Redwood Credit Union

Santa Rosa, CA

$27 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Redwood Credit Union is looking for a Financial Assistance Representative I who will be responsible for performing a wide variety of semi-routine duties of moderate complexity requiring the exercise of discretion, initiative, judgment, independent analysis, and detailed knowledge of departmental procedures.
 
Key Responsibilities
Member Contact:
o Contact members with delinquent loans, negative shares, and Visa accounts to arrange payments, assess account status, and restore services.
o Handle inbound and outbound calls while adhering to compliance and member information security protocols.
o Deliver exceptional service to members and internal departments, making sound decisions and escalating issues when necessary.
o Perform skip-tracing and support delinquent members by processing payments, extensions, and workout loans.
o Recommend accounts for repossession and assist Collateral Recovery Officers with documentation and follow-up.
o Support bankruptcy and deceased member account processes as assigned
Admin Support:
o Assist in processing request for charge off accounts for those loans determined to be un-collectible.
o Complete departmental and back-office tasks as assigned including (but not limited to) typing, routine letter and/or documents.
o Assist in the preparation of documents needed for the pursuit of legal action against Members and/or support the bankruptcy process, as assigned.
o Prepare periodic specialty reports or balance department related general ledger accounts, as assigned.
o Serve non- delinquent Members by accepting phone payments, processing extension requests and workout loans.
 
Join us and discover why you'll love working at Redwood Credit Union!
 
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
 
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 
 
Why work for Redwood Credit Union?
 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
   Recognized by Newsweek as one of "America's Best Credit Unions 2026"
   Awarded a 5-Star Bauer Rating
  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
   Top Corporate Philanthropists (#24) - San Francisco Business Times
   Voted Best Places to Work in the North Bay 20 years in a row
   World-class Employee Engagement scores
   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
   Industry leading Net Promoter Scores across the U.S.
   
Minimum Qualification: Knowledge, Skills and Abilities
  • Knowledge of Fair Debt Collections Act.
  • Knowledge of Federal and state laws, rules, and regulations concerning Credit Union collection activities.
  • Comprehensive knowledge of repossession process.
  • Comprehensive understanding of call center environment.
  • Knowledge of skip tracing, small claims, and bankruptcies.
  • Knowledge of insurance (collateral and disability) as it pertains to the collection of delinquent accounts.
  • Skill in the operations of a personal computer with Internet and intranet access, word processing and spreadsheet software.
  • Ability to provide quality professional service to all Members.
  • Ability and desire to work in a team environment.
  • Ability to keep Members information confidential, strictly adhering to company MIS policies.
  • Ability to measure performance in a productivity driven environment.
  • Ability to communicate effectively, accurately, intelligently, and professionally, both verbally and in writing, including effective telephone communication skills.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Ability to work a rotating schedule which will include working on rotating Saturdays.
The ideal candidate has a combination of education and experience equivalent to a high school diploma with a
minimum of three years of collections experience in a measured, productivity driven environment.
 
Compensation: Base starting range: $27.00 to $35.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
 
Redwood Credit Union offers a robust benefits package to our eligible employees including:
  Competitive medical, dental, and vision insurance, mental health offerings
  Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
 
RCU Discounts and Perks:
 RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
 RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!
 
Physical Requirements:
Ability to stand, bend, stoop, sit, walk, twist and turn.
Ability to lift up to 20 pounds occasionally.
Ability to use a computer keyboard and calculator.
Work environment is indoors; majority of the time is spent sitting at a desk.
 
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 
 
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 
                                                  
                                                  We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.
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