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Assistant Front Manager Jobs in Connecticut (NOW HIRING)

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

Lead and manage the Front Office team with assistance from Assistant Front Desk Manager * Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean ...

Hilton Mystic

Director of Guest Services

Mystic, CT

$70K - $75K/yr

Lead and manage the Front Office team with assistance from Assistant Front Desk Manager * Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean ...

Vaco LLC

Front Desk Office Assistant

Hartford, CT · On-site

... Manage incoming and outgoing mail, emails, and office communications Support day-to-day office operations and help maintain an organized front desk environment Assist leadership and staff with ...

Post Road Iron Works

Be Seen First

Bookkeeping and Office Administrator

Greenwich, CT · On-site

$20 - $25/hr

This position will support our front office and project management teams, with responsibilities ... Answer and route telephone calls and assist front-office visitors * Support accounting and ...

InnVentures

Front Desk Supervisor

Windsor Locks, CT · On-site

$16.50 - $21.50/hr

Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free. * Assist with Market inventory management. * Act as Hilton Honors enrollment Champion ...

Mayflower Inn and Spa

Front Desk Supervisor

Washington, CT · On-site

$17 - $22/hr

Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a ... Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies ...

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Assistant Front Manager information

What is an assistant front manager?

Assistant Front Managers support the Front Office or Front Desk Manager in overseeing daily operations in hotels, resorts, or similar establishments. They help manage staff, ensure guest satisfaction, resolve issues, and coordinate check-ins and check-outs. Their role often includes training employees, handling guest complaints, and maintaining high standards of customer service. Assistant Front Managers also assist with scheduling, reporting, and administrative tasks, working closely with other departments to ensure smooth operations.

What are the key skills and qualifications needed to thrive as an assistant front manager, and why are they important?

To thrive as an Assistant Front Manager, you need strong organizational skills, leadership ability, and experience in hospitality or customer service, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS) like Opera or Fidelio and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving, and conflict-resolution skills help you excel in guest interactions and team coordination. These competencies ensure smooth front desk operations, high guest satisfaction, and efficient support for hotel management.

What are some common challenges faced by an assistant front manager, and how can they be overcome?

Assistant Front Managers often encounter challenges such as managing guest expectations during busy periods, resolving conflicts among staff, and ensuring smooth communication between departments. To overcome these, strong organizational skills and the ability to prioritize tasks are essential. Building a supportive relationship with team members and maintaining open communication with upper management can also help address issues proactively. Adapting quickly to changing situations and maintaining a calm, professional demeanor are important for success in this role.

What cities in Connecticut are hiring for Assistant Front Manager jobs?

Cities in Connecticut with the most Assistant Front Manager job openings:

Assistant Front Manager jobs near you

Director of Guest Services

Mystic, CT • On-site

Hilton Mystic
See more jobs at Hilton Mysticexternal

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Description of the role:

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations of our guest services team which includes the Front Office and Recreation teams, and will  assist in providing a seamless and elevated experience for all guests while also ensuring our lobby, hotel entrance, and recreation area are maintained. 


Responsibilities:

  • Lead and manage the Front Office team with assistance from Assistant Front Desk Manager
  • Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean, comfortable experiences to all guests.
  • Ensure smooth check-in and check-out processes
  • Handle guest inquiries and resolve any issues promptly
  • Coordinate with other departments to meet guest needs
  • Monitor guest feedback and implement improvements as needed


Requirements:

  • Minimum 3-5 years in hotel management position
  • Previous AAA Four Diamond experience preferred
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Attention to detail and problem-solving abilities
  • Knowledge of reservation systems and hotel operations
  • Ability to work a varied schedule that includes weekends, holidays and evenings
  • Knowledge of Hilton PEP a plus


Benefits:

  • Competitive salary ranging from $70,000.00 to $75,000.00 per year
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off 
  • Go Hilton team member travel discount
  • Career development opportunities


About the Company:

Hilton Mystic is a renowned hotel located in Mystic, CT, known for its exceptional service and luxurious accommodations. We are committed to providing our guests with memorable experiences and opportunities for our team members to grow and succeed in the hospitality industry.

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