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Assistant Front Manager Jobs in Connecticut (NOW HIRING)

HHM Hotels

Assistant Front Office Manager

Groton, CT · On-site

$20.50/hr

Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Pacer Group

Administrative Assistant

Windsor, CT · On-site

$20/hr

This role is responsible for maintaining visual and front of house compliance, managing calendars ... * Assist with onboarding logistics, visitor badges, and internal communications as needed.

Pacer Group

Administrative Assistant

Windsor, CT · On-site

$20/hr

This role is responsible for maintaining visual and front of house compliance, managing calendars ... * Assist with onboarding logistics, visitor badges, and internal communications as needed.

Pacer Group

Administrative Assistant

Windsor, CT · On-site

$20/hr

This role is responsible for maintaining visual and front of house compliance, managing calendars ... Assist with onboarding logistics, visitor badges, and internal communications as needed. • ...

Hilton Mystic

Director of Guest Services

Mystic, CT

$70K - $75K/yr

Lead and manage the Front Office team with assistance from Assistant Front Desk Manager * Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean ...

Hilton Mystic

Director of Guest Services

Stonington, CT · On-site

$70K - $75K/yr

Lead and manage the Front Office team with assistance from Assistant Front Desk Manager * Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

Lead and manage the Front Office team with assistance from Assistant Front Desk Manager * Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean ...

Hilton Mystic

Director of Guest Services

Mystic, CT

$70K - $75K/yr

Lead and manage the Front Office team with assistance from Assistant Front Desk Manager * Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean ...

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Assistant Front Manager information

What is an assistant front manager?

Assistant Front Managers support the Front Office or Front Desk Manager in overseeing daily operations in hotels, resorts, or similar establishments. They help manage staff, ensure guest satisfaction, resolve issues, and coordinate check-ins and check-outs. Their role often includes training employees, handling guest complaints, and maintaining high standards of customer service. Assistant Front Managers also assist with scheduling, reporting, and administrative tasks, working closely with other departments to ensure smooth operations.

What are the key skills and qualifications needed to thrive as an assistant front manager, and why are they important?

To thrive as an Assistant Front Manager, you need strong organizational skills, leadership ability, and experience in hospitality or customer service, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS) like Opera or Fidelio and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving, and conflict-resolution skills help you excel in guest interactions and team coordination. These competencies ensure smooth front desk operations, high guest satisfaction, and efficient support for hotel management.

What are some common challenges faced by an assistant front manager, and how can they be overcome?

Assistant Front Managers often encounter challenges such as managing guest expectations during busy periods, resolving conflicts among staff, and ensuring smooth communication between departments. To overcome these, strong organizational skills and the ability to prioritize tasks are essential. Building a supportive relationship with team members and maintaining open communication with upper management can also help address issues proactively. Adapting quickly to changing situations and maintaining a calm, professional demeanor are important for success in this role.

What cities in Connecticut are hiring for Assistant Front Manager jobs?

Cities in Connecticut with the most Assistant Front Manager job openings:

Assistant Front Manager jobs near you

Assistant Front Office Manager

Groton, CT • On-site

HHM Hotels
Hospitality Services • 10K+ employees
Learn more about HHM Hotelsexternal

$20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

HHM Hotels rating

6.6

Company rating: 6.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Overview

Opportunity:  Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. 

 

Potential Career Path   

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Review, submit for approval, and order capital budget items as required.
  • Review correspondence from guests and incident logs; direct staff according to information obtained.
  • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
  • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

What HHM Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom