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Assistant Eassist Jobs (NOW HIRING)

City of Garland Texas

$15.75 - $20.50/hr

... eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and ... Process service connections, disconnections, and transfers. * Assist customers regarding late ...

City of Garland Texas

$15.75 - $20.50/hr

... eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and ... Process service connections, disconnections, and transfers. * Assist customers regarding late ...

Labcorp

Technical Liaison

Houston, TX · On-site

Adheres to laboratory policies and procedures * Assist with other special projects, as needed ... Familiarity with LCLS, LCWS, SIS, eAssist, and other Labcorp IT systems * Skilled in the use of ...

Labcorp

Technical Liaison

Houston, TX

Adheres to laboratory policies and procedures * Assist with other special projects, as needed ... Familiarity with LCLS, LCWS, SIS, eAssist, and other Labcorp IT systems * Skilled in the use of ...

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Contact Center Representative I

City of Garland Texas

Garland, TX • On-site

$17.25 - $22.25/hr

Full-time

Posted 7 days ago

Job description

Summary
Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.
Pay Range: (Depending on qualifications and experience)
Essential Duties & Responsibilities
  • Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
  • Process service connections, disconnections, and transfers.
  • Assist customers regarding late payments and service restorations due to non-payment.
  • Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
  • Provide information about various utility programs and services.
  • Other duties as assigned.

Minimum Qualifications
  • High School Diploma or GED.
  • 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment
Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.

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