1

Assistant Eassist Jobs (NOW HIRING)

Contact Center Representative I

Garland, TX · On-site

$17.25 - $22.25/hr

... eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and ... Process service connections, disconnections, and transfers. * Assist customers regarding late ...

$15.75 - $20.50/hr

... eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and ... Process service connections, disconnections, and transfers. * Assist customers regarding late ...

$15.75 - $20.50/hr

... eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and ... Process service connections, disconnections, and transfers. * Assist customers regarding late ...

Assistant Eassist information

What are the most commonly searched types of Eassist jobs? The most popular types of Eassist jobs are:

Contact Center Representative I

City of Garland

Garland, TX • On-site

$17.25 - $22.25/hr

Other

Posted 28 days ago


City Of Garland (Texas) rating

8.4

Company rating: 8.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

245th of 841 rated public administrative organizations


Job description

Summary

Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.

Pay Range: (Depending on qualifications and experience)

Work Schedule: TBD

Essential Duties & Responsibilities

  • Resolve utility billing inquiries for electric, water, sewer, and sanitation services.

  • Process service connections, disconnections, and transfers.

  • Assist customers regarding late payments and service restorations due to non-payment.

  • Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.

  • Provide information about various utility programs and services.

  • Other duties as assigned.

Minimum Qualifications

  • High School Diploma or GED.

  • 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment

Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.


What City Of Garland (Texas) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom