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Assistant Debt Collection Call Center Jobs in Alabama

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Familiarity with donation collection operations, logistics, route scheduling, field service ...

Huntsville Hospital

Call Center Specialist

Athens, AL · On-site

$14.25 - $17.75/hr

Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education ...

Huntsville Hospital

Call Center Specialist

Huntsville, AL · On-site

$16 - $20/hr

Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education ...

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

New

Signius

Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Mobile, AL (In-Office)Pay: $17-$20/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and HolidaysSignius is hiring Part-Time Call Center Agents to assist callers during critical moments - from ...

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Assistant Debt Collection Call Center information

What is the difference between Assistant Debt Collection Call Center vs Debt Collector?

AspectAssistant Debt Collection Call CenterDebt Collector
CredentialsHigh school diploma; training providedHigh school diploma; sometimes required certifications
Work EnvironmentCall center setting, team-basedField or office-based, independent work
Industry UsageCustomer service, collections supportDebt recovery, collections agencies
Primary ResponsibilitiesAssist with calls, data entry, support tasksNegotiate payments, pursue debt repayment

While both roles involve debt collection, an Assistant Debt Collection Call Center primarily supports collection efforts through call assistance and administrative tasks, whereas a Debt Collector actively pursues debt repayment and negotiates with debtors. The assistant role is more supportive and entry-level, often working in call centers, while debt collectors may work independently or in the field, focusing on debt recovery.

What cities in Alabama are hiring for Assistant Debt Collection Call Center jobs?

Cities in Alabama with the most Assistant Debt Collection Call Center job openings:

Assistant Debt Collection Call Center jobs near you

Medical Debt Collector- Call Center (Full or Part Time)

Express Employment

Mobile, AL

$14 - $16/hr

Part-time

Posted 2 days ago

New

Job description

Located in Mobile, AL
Salary: $14-16/hr
Position Summary
We are seeking a professional, compassionate, and results-oriented Medical Debt Collector to join our client's call center team. This position is responsible for contacting patients regarding outstanding medical balances, assisting with payment arrangements, answering billing-related questions, and helping patients resolve their accounts while maintaining a respectful and customer-focused approach.
The ideal candidate is comfortable working in a high-volume call center environment, communicating with patients about sensitive financial matters, and meeting individual and team performance goals.
Key Responsibilities
  • Contact patients by telephone regarding outstanding medical balances and past-due accounts.
  • Explain account balances, payment options, and available payment arrangements clearly and professionally.
  • Work with patients to establish reasonable payment plans when appropriate.
  • Take and accurately process payments in accordance with company policies.
  • Respond to patient questions and concerns regarding medical bills and account balances.
  • Maintain a professional, empathetic, and respectful tone when discussing sensitive financial information.
  • Document all patient interactions, account activity, payments, and arrangements accurately in the collection system.
  • Follow applicable company policies, procedures, and federal and state regulations regarding medical debt collection and patient privacy.
  • Protect confidential patient and financial information at all times.
  • Meet established productivity, quality, attendance, and collection performance goals.
  • Escalate billing disputes, complaints, or accounts requiring additional review to the appropriate department.
  • Maintain accurate and organized account records.
  • Participate in training and ongoing coaching to improve collection, communication, and customer service skills.

Qualifications
  • High school diploma or equivalent preferred.
  • 1+ year of experience in collections, medical billing, customer service, call center, or a related field preferred; entry-level candidates with strong communication skills may be considered.
  • Comfortable communicating with customers by telephone throughout the workday.
  • Strong verbal and written communication skills.
  • Ability to discuss financial matters professionally and compassionately.
  • Strong attention to detail and accurate data-entry skills.
  • Basic computer proficiency and ability to learn multiple software systems.
  • Ability to work independently while contributing to team goals.
  • Strong problem-solving and negotiation skills.
  • Ability to remain calm and professional when handling difficult or emotional conversations.
  • Ability to maintain confidentiality and follow privacy requirements.

Preferred Qualifications
  • Previous medical collections or healthcare revenue-cycle experience.
  • Familiarity with medical billing terminology, insurance terminology, or patient accounts.
  • Experience using electronic billing, collection, or customer relationship management systems.
  • Knowledge of collection regulations and patient privacy requirements.

Performance Expectations
Success in this role will be measured through a combination of:
  • Collection and account-resolution results
  • Call quality and professionalism
  • Productivity and attendance
  • Accuracy of account documentation
  • Patient/customer service
  • Compliance with company policies and applicable regulations
  • Ability to meet individual and team goals

#2327OS
Express Office: Mobile
3662 Dauphin Street
Suite B
Mobile, AL 36608
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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