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Assistant Data Investigation Jobs (NOW HIRING)

Actively maintain colleagues' awareness of QA processes, policies, procedures and knowledge by acting as a resource * Assist Data Investigators with tracking and reporting on company-wide quality ...

Associate Data Analyst

New York, NY · On-site

$70K - $77K/yr

The incumbent will also assist in the management, administration, and customization required to ... Assess reporting results through data investigation, analysis, and evaluation * Proactively ...

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Quality Investigator

Quality Investigator

Transperfect

New York, NY • On-site

Full-time

Posted yesterday


TransPerfect rating

7.1

Company rating: 7.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

214th of 426 rated business services


Job description

Company Description
Department: Quality Assurance
Summary:
The Quality Assurance Department is an independent, neutral branch whose goals are simple: look out for TransPerfect and TransPerfect's clients' best interests and promote and improve quality.
The Quality Investigator is a vital role in ensuring client satisfaction and retention. The successful candidate will investigate Corrective Action Forms and client complaints, identify the root cause of the issue, ensure the issues are corrected, and develop preventive actions to ensure the issue does not happen again. A Quality Investigator must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.
Job Description
  • Investigate Corrective Action Forms to identify root cause and effective corrective and preventive actions, liaising directly with linguists and TransPerfect employees
  • Decide appropriate corrective/preventive measures for vendors and employees based on performance metrics and previous issues
  • Work with the Department Managers of a specific vertical to help improve the quality of work coming from their department
  • Actively maintain colleagues' awareness of QA processes, policies, procedures and knowledge by acting as a resource
  • Assist Data Investigators with tracking and reporting on company-wide quality metrics

Qualifications
  • Ability to maintain and update vast amount of data accurately
  • Excellent English communication (written and verbal) skills
  • Superior organizational and multi-tasking skills in order to meet commitments and deadlines
  • Strong MS Office/computer skills
  • Minimum Bachelor's degree or its equivalent

Desired Skills:
  • Fluency in a foreign language
  • Experience in ISO 9001

Additional Information
All your information will be kept confidential according to EEO guidelines.

What TransPerfect employees say

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Benefits

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

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