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Assistant Customer Service Representative Jobs in Webster, MA

TransCore

Customer Service Representative

Auburn, MA

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

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All JobsCustomer Service Representative JobsAssistant Customer Service Representative JobsAssistant Customer Service Representative Jobs in Webster, MA

Assistant Customer Service Representative information

See Webster, MA salary details

$10

$19

$27

How much do assistant customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for assistant customer service representative in Webster, MA is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Representative vs Customer Service Representative?

AspectAssistant Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupportive, entry-level customer service settingCustomer-facing roles in call centers, retail, or service industries
Employer UsageAssists senior reps, handles basic inquiriesHandles customer inquiries, complaints, and product info
Search IntentCompare entry-level customer support rolesFind customer service job opportunities

The main difference is that an Assistant Customer Service Representative typically supports senior staff and handles basic customer inquiries, while a Customer Service Representative directly interacts with customers to resolve issues and provide information. Both roles require similar credentials and work environments, but the Assistant position often serves as a stepping stone to more advanced customer service roles.

What does an assistant customer service representative do?

An assistant customer service representative supports the customer service team by handling inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and may assist with data entry or basic troubleshooting to ensure customer satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Webster, MA?

The most popular types of Customer Service Representative jobs in Webster, MA are:

What cities near Webster, MA are hiring for Assistant Customer Service Representative jobs?

Cities near Webster, MA with the most Assistant Customer Service Representative job openings:

Assistant Customer Service Representative jobs near you
Infographic showing various Assistant Customer Service Representative job openings in Webster, MA as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 15% Part Time, and 11% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $40,483 per year, or $19.5 per hour.

Cemetery Customer Service Representative (CSR)

Catholic Cemeteries

Cranston, RI • On-site

$18/hr

Full-time

Re-posted 11 days ago

Job description

Position Title: Cemetery Customer Service Representative (CSR)
Position Status: Full- time, Non Exempt
This position provides support to the Lead Foreman by processing, filing, documenting of funeral orders into cemetery records, amp; communications with funeral directors and the main office. The CSR will assist families with inquires of cemetery lots, policies, procedures, etc.
Job Responsibilities:
  • Support all foremen with duties that interact with the Main Office.
  • Prepare amp; maintain reports for the Lead Foreman amp; Main Office alike.
  • Provide Lead Foreman with organizational ideas to optimize internal procedures to align with those of the Main Office.
  • Will complete data entries to the cemetery software systems.
  • Point of Contact for funeral directors, monument companies, amp; families questions or concerns.
  • Assist families with directions, sales paperwork, amp; general information.
  • Prepare sales folders with necessary documents for families to receive.
  • Assist with burial orders and foundation orders received from the main office.
  • Review all funeral orders for Lead Foreman as to accuracy, and daily confirmations with funeral directors.
  • Dispatch the appropriate foreman for customer assistance.
  • Promote the Order of Christian Funerals to families and funeral directors.

Knowledge, Skills and Abilities:
  • Must possess knowledge of Diocesan policies and guidelines
  • Efficiency in entering data into computer accurately
  • Ensure data integrity and maintain accurate records
  • Ability to understand and follow written and verbal instructions
  • Maintain good relations with customers and funeral directors

Required Education, Training and/ or Experience:
  • Office experience in organizing and optimizing procedures of maintaining files amp; records.
  • Working experience with MS Office software amp; Windows-based data systems is essential.

Reporting Relationships:
This position reports directly to: Business Manager of Catholic Cemeteries

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