Assistant Crime Analyst Jobs in Oregon (NOW HIRING)

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Job Description:

The Oregon Department of Justice (DOJ) - Crime Victims and Survivor Services Division (CVSSD) is seeking a customer service focus individual to join our team as an Admin/Compensation Assistant (Office Specialist 2) in the Compensation Section.

The Compensation Section administers the Crime Victims' Compensation (CVC) program and processes over 7,000 new claims each year. The mission of CVC is to ease the financial impact of violent crime on victims, survivors, and their families. CVSSD pays over $8 million each biennium for expenses associated with victimization including lost wages, counseling, funerals, medical bills, sexual assault forensic medical exams and child abuse medical assessments.

In this role, you will provide a wide variety of reception and clerical support functions to the Compensation Section of the Crime Victim and Survivor Services Division to support the work of the division.

DUTIES AND RESPONSIBILITIES (in part)

• Crime Victim Compensation (CVC) Work

  • Check E-Courts for all CVC applications that are received, and if there is a case found update the information into the Claims Management System (CMS).

  • Follow up on pre-determined claims to ensure law enforcement and medical assessment reports have been received and if they are missing send another request.

  • Follow up on bills that have been received to ensure any information that was requested (explanation of benefits and chart notes) has been received and if information is still missing, send another request.

  • Enter Sexual Assault Victims' Emergency (SAVE) applications.

  • Respond to phone calls inquiring about the CVC program. Provide support to Compensation Section by updating data in CMS as needed.

  • Support public in using the CVC portal: troubleshooting application and document submission, assisting with claims through the portal, granting and denying access according to written policy. This directly impacts CVC claimants, advocates and providers and the CVC Section colleagues.

• Administrative support to the CVSSD Director and management team, including: scheduling, coordinating special travel arrangements as requested, reimbursement processing for external partners at training events, and charitable drive support for the division.

• Support CVSSD external partner meetings with scheduling, communications, and minutes.

• Provides backup for receptionist to process and save mail to Alfresco.

• Provide back up to CVC Application entry.

• Other duties as assigned.

REQUIRED ATTRIBUTES AND SPECIAL REQUIREMENTS

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

In order to be considered for this position, you must meet ALL the following minimum qualifications:

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

DESIRED SKILLS AND ATTRIBUTES

• Strong customer service background.

• Evidence of self-motivation, attention to detail, ability to prioritize a complex workflow, and the ability to manage competing deadlines without prompts.

• Ability to maintain confidentiality.

• Proficient in professional written and verbal communication skills at all levels of agency and public.

• Experience with minute taking.

• Proficient in computer use, including databases and Microsoft Suite.

• Knowledge of basic victimization reactions.

• English/Spanish bilingual is a plus!

WHAT'S IN IT FOR YOU

• Work/life balance to include 11 paid holidays a year, vacation, sick leave, personal business leave, and a competitive benefits package.

• Permanent, full-time employment in Salem, Oregon.

• A workplace where individual contribution matters and is recognized; and where creativity and accomplishment are rewarded.

• Opportunity to expand your government auditing and data analysis skills.

• Excellent medical, dental, and vision benefits.

• Pension and retirement programs.

• Endless peer and management support, and representation by the Service Employees International Union (SEIU).

For more information about our benefits, you can learn here.

APPLICATION PROCESS

Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

• Click "Apply" and complete the online application and all supplemental questions.

• Attach your resume.

• Attach your cover letter (1-2 pages), specifically addressing how you meet the qualifications for this position.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and cover letter. Drag and drop your resume and cover letter into Workday when prompted to upload. If you are concerned that one or both required documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.oregon.gov. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice
1162 Court St NE
Salem OR, 97301
DOJ.recruitment@doj.oregon.gov
Phone: (503) 947-4328
Fax: (503) 373-0367