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Assistant Call Center Representative Jobs in Colorado

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Assistant Call Center Representative information

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$11

$18

$26

How much do assistant call center representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for assistant call center representative in Colorado is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.24 per hour, depending on experience, location, and employer.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started in this role.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are the most commonly searched types of Call Center Representative jobs in Colorado?

The most popular types of Call Center Representative jobs in Colorado are:

Assistant Call Center Representative jobs near you

Customer Service Representative

Heart Heating Cooling Plumbing and Electric

Denver, CO • On-site

$22 - $26/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Call Center Representative

Pay: $22.00 – 26.00 per hour + Incentives, SPIFs & Bonus Potential

Job Type: Full Time

Location: In person – Denver, CO

Job description

Welcome to Heart Heating, Cooling, Plumbing, and Electric, Colorado's premier home and commercial services company. We pride ourselves on having the best service, best workplace and best team in the state. And we're looking for top talent to join our team as a Call Center Representative (CSR).

Let Heart be part of your life's journey.

Being the heartbeat of Colorado's HVAC means our heart reflects something bigger than ourselves, something that connects us all.

Why Work For Us

A job isn't just about the salary. It's the workplace, the responsibilities, your co-workers, and the benefits that come with the position. In this role, you'll receive the following:

  • 401(k) matching up to 4%
  • Dental insurance for you and your family- company paid
  • Health insurance for you and your family - company paid
  • Vision insurance for you and your family - company paid
  • Additional benefit options
  • Participation in our industry leading "no accrual" PTO program, offering the ability to take time off without having to worry about whether or not you have enough accrued time to use.
  • Laptop
  • Cell phone
  • Monthly Breakfast
  • Team Events
  • Ongoing training

Position Summary

The Call Center Representative (CSR) is responsible for communicating with the customer to determine service needs.

  • Making sure that the phone is answered appropriately
  • Monitor incoming e-mail and other electronic lead sources for new leads and contact as quickly as possible.
  • Out bounding calls to members
  • Meet KPI's
  • Other duties as assigned.

Job Qualifications

  • Background check and Drug Test required for hire. Heart is a drug free employer, which includes marijuana.

Experience

  • 2 years of call center – Preferred
  • 2 years of customer service - Preferred
  • 2 years of dispatching - Preferred

Job Specific Requirements

  • This job REQUIRES physical presence in our service area. Remote work is NOT available for this position
  • Job seekers only; no agencies or 3rd parties

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