Be Seen First
Rockville, MD · On-site
$24 - $28/hr
A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...
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Be Seen First
Rockville, MD · On-site
$24 - $28/hr
A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...
Rockville, MD · On-site
$16.25 - $20.50/hr
A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...
Rockville, MD · On-site
$16.25 - $20.50/hr
A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...
Anne Arundel, MD · On-site
$16 - $20/hr
An ideal place to work and enjoy year round.\r\n\r\n\r\nThe main purpose of this supervisory level position is to supervise and assist call center representatives of the Annapolis Call Center. This ...
Anne Arundel, MD · On-site
$16 - $20/hr
An ideal place to work and enjoy year round.\r\n\r\n\r\nThe main purpose of this supervisory level position is to supervise and assist call center representatives of the Annapolis Call Center. This ...
Leesburg, VA · On-site
$19/hr
Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... the office. Assist patient in determining eligibility for Sliding Fee Scale Discount Program.
Leesburg, VA · On-site
$19/hr
Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... the office. Assist patient in determining eligibility for Sliding Fee Scale Discount Program.
Columbia, MD · On-site
$16 - $20/hr
Job Title: Call Center Representative General Summary of Duties: Provide a variety of duties ... Answer telephones and assist with patient check-in/check-out, as needed. * Direct patient requests ...
Columbia, MD · On-site
$16 - $20/hr
Job Title: Call Center Representative General Summary of Duties: Provide a variety of duties ... Answer telephones and assist with patient check-in/check-out, as needed. * Direct patient requests ...
Chantilly, VA · Remote
$17.75/hr
Call Center RepresentativeCall Center Representatives applicants: click here to be directed to the ... In this role, you assist Veterans by directing them to proper resources to address questions ...
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Chantilly, VA · Remote
$17.75/hr
Call Center RepresentativeCall Center Representatives applicants: click here to be directed to the ... In this role, you assist Veterans by directing them to proper resources to address questions ...
Fulton, MD · On-site
$15.75 - $19.50/hr
Precision Orthopedics & Sports Medicine Call Center Representative - Full-time Monday-Friday 8am-4 ... Answer inbound calls and make outbound calls to assist customers with questions, concerns, and ...
Fulton, MD · On-site
$15.75 - $19.50/hr
Precision Orthopedics & Sports Medicine Call Center Representative - Full-time Monday-Friday 8am-4 ... Answer inbound calls and make outbound calls to assist customers with questions, concerns, and ...
Fulton, MD · On-site
$21 - $23/hr
Precision Orthopedics & Sports Medicine Call Center Representative - Full-time Monday-Friday 8am-4 ... Answer inbound calls and make outbound calls to assist customers with questions, concerns, and ...
Quick apply
Fulton, MD · On-site
$21 - $23/hr
Precision Orthopedics & Sports Medicine Call Center Representative - Full-time Monday-Friday 8am-4 ... Answer inbound calls and make outbound calls to assist customers with questions, concerns, and ...
$19/hr
HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving ... the office. Assist patient in determining eligibility for Sliding Fee Scale Discount Program.
$19/hr
HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving ... the office. Assist patient in determining eligibility for Sliding Fee Scale Discount Program.
Bethesda, MD · On-site
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... physician assistants, and nursing staff administrators. 9. Send telephone consults to designated ...
Bethesda, MD · On-site
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... physician assistants, and nursing staff administrators. 9. Send telephone consults to designated ...
Bethesda, MD · On-site
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... physician assistants, and nursing staff administrators. 9. Send telephone consults to designated ...
Bethesda, MD · On-site
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... physician assistants, and nursing staff administrators. 9. Send telephone consults to designated ...
Fulton, MD · On-site
$15.75 - $19.50/hr
Call Center Representative Founded in 2012, Precision Orthopedics & Sports Medicine is a private ... Answer inbound calls and make outbound calls to assist customers with questions, concerns, and ...
Fulton, MD · On-site
$15.75 - $19.50/hr
Call Center Representative Founded in 2012, Precision Orthopedics & Sports Medicine is a private ... Answer inbound calls and make outbound calls to assist customers with questions, concerns, and ...
Bethesda, MD · On-site
$23/hr
Quality Personnel will be utilizing government records systems to assist the department and base in ... The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of ...
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Bethesda, MD · On-site
$23/hr
Quality Personnel will be utilizing government records systems to assist the department and base in ... The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of ...
VA · On-site +1
The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center ... work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as ...
VA · On-site +1
The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center ... work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as ...
Alexandria, VA · On-site
$17 - $21.25/hr
Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead ... OTHER DUTIES: * Assist with developing, coordinating and recommending changes for the improvement ...
Alexandria, VA · On-site
$17 - $21.25/hr
Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead ... OTHER DUTIES: * Assist with developing, coordinating and recommending changes for the improvement ...
Lanham, MD · On-site
$18.50/hr
Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...
Lanham, MD · On-site
$18.50/hr
Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...
Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...
Quick apply
Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...
Lanham, MD · On-site
$18.50/hr
Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...
Lanham, MD · On-site
$18.50/hr
Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...
Lanham, MD · On-site
$18.50/hr
Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...
Lanham, MD · On-site
$18.50/hr
Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 ...
Manassas, VA · On-site
$70K - $100K/yr
Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced ... * Assist with special projects, acquisitions, system enhancements, testing initiatives, and ...
Manassas, VA · On-site
$70K - $100K/yr
Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced ... * Assist with special projects, acquisitions, system enhancements, testing initiatives, and ...
| Aspect | Assistant Call Center Directv | Customer Service Representative |
|---|---|---|
| Primary Role | Assist customers with Directv services, troubleshoot issues, and provide product information | Handle customer inquiries across various industries, resolve issues, and provide support |
| Required Skills | Knowledge of Directv products, communication skills, problem-solving | Strong communication, problem-solving, and product knowledge relevant to industry |
| Work Environment | Call center setting, focused on Directv services | Call centers or customer support centers across multiple industries |
| Certifications | Typically none required, but product-specific training | Generally none, but industry-specific certifications may help |
While both roles involve customer support via phone or online, the Assistant Call Center Directv specializes in supporting Directv services and products, whereas the Customer Service Representative may work across various industries. The Assistant Call Center Directv role often requires specific product knowledge related to Directv, making it more specialized.
$24 - $28/hr
Full-time
Medical, Dental, Vision
Posted 9 days ago
Job description:
A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role:
Job Title: Call Center Representative
Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries efficiently and professionally.
Provide accurate information regarding products, services, and policies.
Handle and resolve customer complaints in a calm and professional manner.
Assist with order placement, cancellations, returns, and other customer requests.
Escalate unresolved issues to the appropriate department or supervisor.
Document customer interactions, transactions, and follow-up actions.
Maintain a high level of customer satisfaction by providing timely responses and support.
Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
Stay updated on product and service knowledge to offer the best solutions to customers.
Requirements:
High school diploma or equivalent; some positions may require post-secondary education.
Proven customer service experience, preferably in a call center environment.
Strong communication skills, both verbal and written.
Proficiency in using call center software and CRM systems.
Ability to multitask and handle high call volumes efficiently.
Problem-solving skills and attention to detail.
Patience and the ability to remain calm under pressure.
Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
Preferred Skills:
Bilingual abilities (if applicable to the customer base).
Experience with specific CRM or telephony systems.
Prior experience in the same industry (e.g., tech support, healthcare, retail).
