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Assistant Call Center Directv Jobs in Georgia (NOW HIRING)

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Banking Call Center Agent

Peachtree Corners, GA · On-site

$20/hr

Banking Call Center Agent Job Duties ... Manage high-volume inbound and outbound calls with professionalism and efficiency * Assist ...

Serco

Call Center Rep - Temporary

Atlanta, GA · On-site

$15.50 - $19.25/hr

... Assistant Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

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Call Center Specialist I (Direct Hire)

Alpharetta, GA · On-site

$20/hr

Handle high-volume inbound/outbound calls (100+ calls per day) * Assist customers with banking ... Accurately document interactions in internal systems Required: * 1+ year call center experience in ...

RemX

Call Center Customer Service

Atlanta, GA · On-site

$19/hr

Support customers via phone, email, chat, SMS, and social media. * Assist with product inquiries ... Experience with KPIs, sales, retention, or CRM platforms. call center, customer service

MCI Careers

Call Center Agent (Hiring Immediately)

Savannah, GA · On-site

$11.50 - $15.25/hr

... to assist with customer service questions, and up-sell customers on new products and services ... POSITION OVERVIEW CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to ...

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All JobsCall Center Directv JobsAssistant Call Center Directv JobsAssistant Call Center Directv Jobs in Georgia

Assistant Call Center Directv information

What is the difference between Assistant Call Center Directv vs Customer Service Representative?

AspectAssistant Call Center DirectvCustomer Service Representative
Primary RoleAssist customers with Directv services, troubleshoot issues, and provide product informationHandle customer inquiries across various industries, resolve issues, and provide support
Required SkillsKnowledge of Directv products, communication skills, problem-solvingStrong communication, problem-solving, and product knowledge relevant to industry
Work EnvironmentCall center setting, focused on Directv servicesCall centers or customer support centers across multiple industries
CertificationsTypically none required, but product-specific trainingGenerally none, but industry-specific certifications may help

While both roles involve customer support via phone or online, the Assistant Call Center Directv specializes in supporting Directv services and products, whereas the Customer Service Representative may work across various industries. The Assistant Call Center Directv role often requires specific product knowledge related to Directv, making it more specialized.

What are the most commonly searched types of Call Center Directv jobs in Georgia? The most popular types of Call Center Directv jobs in Georgia are:
What cities in Georgia are hiring for Assistant Call Center Directv jobs? Cities in Georgia with the most Assistant Call Center Directv job openings:
Assistant Call Center Directv jobs near you
Infographic showing various Assistant Call Center Directv job openings in Georgia as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.

Call Center Team Lead

Serenity Healthcare, LLC

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Call Center Team Lead

Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership.

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance.

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you.

What You'll Own

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback.
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations.
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching.
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities.
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement.
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching.
  • Assist with onboarding and training new Patient Care Coordinators.
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities.

Qualifications

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations.
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback.
  • Proven track record to identify performance trends using quality reviews and performance metrics.
  • Strong aptitude for learning new technology and software systems.
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day.
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
  • A positive attitude and genuine desire to help teammates grow and succeed.
  • Mental health or healthcare experience is not required—we provide comprehensive training.

What's in It for You

  • Competitive pay
  • 90% employer-paid medical, dental, and vision insurance
  • 401(k) retirement plan
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays
  • Employee referral bonuses
  • Clear career growth opportunities into Supervisor and Operations leadership roles
  • Ongoing leadership development and professional coaching

About Serenity

Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our Patient Care Coordinators are often the first voice our patients hear, making every interaction meaningful. Our Team Leads play a critical role in developing our people, strengthening our culture, and ensuring every patient receives an exceptional experience.

At Serenity, leadership isn't about sitting behind a desk, it's about being present, coaching in the moment, building confidence, and helping others reach their full potential.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.

Apply