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Assistant Att Call Center Jobs in Indiana (NOW HIRING)

DSI

Retail Support Specialist

Castleton, IN · On-site

$26.44/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting ... Employee Profit Sharing Program * 50% AT&T wireless discount * Paid training * Advancement ...

DSI

Retail Support Specialist

Castleton, IN · On-site

$26.44/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting ... Employee Profit Sharing Program * 50% AT&T wireless discount * Paid training * Advancement ...

DSI

Retail Support Specialist

Castleton, IN · On-site

$26.44/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting ... Employee Profit Sharing Program * 50% AT&T wireless discount * Paid training * Advancement ...

Bassett Services

Contact Center Lead

Indianapolis, IN · On-site

$50K - $55K/yr

... * Assist with the implementation, optimization, and adoption of AI-driven customer support solutions. Qualifications Required Experience * 3+ years of contact center, customer service, or call ...

Bassett Services

Contact Center Lead

Indianapolis, IN · On-site

$55K/yr

... * Assist with the implementation, optimization, and adoption of AI-driven customer support solutions. Qualifications Required Experience * 3+ years of contact center, customer service, or call ...

Bassett Services

Contact Center Lead

Indianapolis, IN · On-site

$65 - $85/hr

... * Assist with the implementation, optimization, and adoption of AI-driven customer support solutions. Qualifications Required Experience * 3+ years of contact center, customer service, or call ...

Bassett Services

Contact Center Lead

Indianapolis, IN · On-site

... * Assist with the implementation, optimization, and adoption of AI-driven customer support solutions. Qualifications Required Experience * 3+ years of contact center, customer service, or call ...

AT and T

Assistant Store Manager

Avon, IN · On-site

$47K - $71K/yr

Take the lead at the center of where it all happens - our retail stores. With your retail knowledge ... Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ...

The Shyft Group

Warranty Representative

Bristol, IN · On-site

$16.25 - $20.75/hr

Receive warranty calls in a call center setting * Respond promptly, accurately, and professionally ... Report recall completions to assist in accurate NHSTA reporting. * Collaborate with Technical ...

AT and T

Assistant Retail Store Manager

Clarksville, IN · On-site

$42K - $64K/yr

Take the lead at the center of where it all happens - our retail stores. With your retail knowledge ... Familiarity with wireless terminology, industry trends and AT&T mobility systems * The ability to ...

Verida Inc

Customer Service Team Lead

Indianapolis, IN · On-site

SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. ESSENTIAL FUNCTIONS: * Monitor the operation ...

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All JobsAtt Call Center JobsAssistant Att Call Center JobsAssistant Att Call Center Jobs in Indiana

Assistant Att Call Center information

What is the difference between Assistant Att Call Center vs Customer Service Representative?

AspectAssistant Att Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, inbound/outbound callsCustomer support, call or face-to-face interactions
Employer & IndustryTelecommunications, retail, financeRetail, banking, tech companies
Common Search/ComparisonYesYes

The Assistant Att Call Center and Customer Service Representative roles both involve assisting customers via calls, often requiring similar skills and credentials. The main difference lies in the job titles' typical usage; 'Assistant Att Call Center' may imply a support or entry-level position within a call center environment, while 'Customer Service Representative' is a broader term used across various industries. Both roles focus on customer interaction, problem-solving, and communication, making them comparable in many aspects.

What are the most commonly searched types of Att Call Center jobs in Indiana?

The most popular types of Att Call Center jobs in Indiana are:

What cities in Indiana are hiring for Assistant Att Call Center jobs?

Cities in Indiana with the most Assistant Att Call Center job openings:

Assistant Att Call Center jobs near you

Retail Support Specialist

DSI

Castleton, IN • On-site

$26.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support
  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations
  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence
  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication
  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements
Required Skills & Qualifications
  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications
  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer
  • Competitive starting pay of $26.44 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits
  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

Apply