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Assistant 24 Hour Call Center Remote Jobs in Renton, WA

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Assistant 24 Hour Call Center Remote information

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$10

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$32

How much do assistant 24 hour call center remote jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for assistant 24 hour call center remote in Renton, WA is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Assistant 24 Hour Call Center Remote vs Customer Service Representative Remote?

AspectAssistant 24 Hour Call Center RemoteCustomer Service Representative Remote
CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentRemote, 24/7 call centerRemote, standard business hours
Industry UsageCustomer support, technical assistanceCustomer support, sales, inquiries

The Assistant 24 Hour Call Center Remote typically handles support around the clock, requiring flexibility and quick response skills. In contrast, Customer Service Representatives usually work during regular hours, focusing on customer inquiries and sales. Both roles require strong communication skills and remote work setup, but the Assistant role emphasizes availability and handling urgent issues at any time.

What are popular job titles related to Assistant 24 Hour Call Center Remote jobs in Renton, WA?

For Assistant 24 Hour Call Center Remote jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Assistant 24 Hour Call Center Remote jobs in Renton, WA look for?

The top searched job categories for Assistant 24 Hour Call Center Remote jobs in Renton, WA are:

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Cities near Renton, WA with the most Assistant 24 Hour Call Center Remote job openings:

Assistant 24 Hour Call Center Remote jobs near you
Infographic showing various Assistant 24 Hour Call Center Remote job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 54% Full Time, 34% Part Time, 1% Temporary, 9% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,326 per year, or $21.3 per hour.

Implementation Engineer - Unified Communications & Contact Center Solutions

Cerium Networks Inc

Seattle, WA • On-site, Remote

$500/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description

About Us

Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We're at the intersection of cybersecurity, modern networking, and AI - building platforms and tools that power how businesses communicate, collaborate, and compete. Our work spans unified communications and modern workplace solutions, contact center innovation, scalable data and AI infrastructure, and 24/7 managed IT support.  With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence.


Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions. This role partners with Solution Architects and Project Managers to successfully implement net-new solutions, perform upgrades and troubleshoot customer issues to successful customer outcomes. The ideal candidate combines strong customer communication with practical technical depth across enterprise communications platforms such as Avaya, AudioCodes, Microsoft Teams voice integrations. Contact center experience is highly desired but not required.


What You'll Do

  • Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
  • Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
  • Integrate Avaya Aura with Call Center solutions, as needed.
  • Configure SIP circuits between Aura and SBCs such as AudioCodes. 
  • Support Microsoft Teams Calling using Direct Routing.
  • Oversee Carrier Voice Network Management and third-party connectivity.
  • Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
  • Configure E911 as required for compliance with FCC rules
  • Collaborate with the managed services team to support complex customer issues and P1 tickets

Requirements


 What We're Looking For

  • 5+ years of experience managing enterprise voice systems.
  • Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
  • Hands-on experience with Session Border Controllers.
  • Strong understanding of Microsoft Teams Calling with Direct Routing.
  • Experience with Genesys Cloud and Genesys Engage platforms.
  • Familiarity with Carrier Voice Network Management.
  • Knowledge of voice security, fraud detection, and third-party telephony integrations.
  • Willingness to support on-call rotation, including after-hours and weekends.
  • Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
  • Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
  • Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.


Preferred Qualifications

  • AADS integration experience with SSO / AD for Remote Worker is highly desirable
  • Experience managing complex Avaya IP Network regions is highly desirable


Location: Seattle, WA or Portland, OR - Hybrid with 2 days in office per week


Compensation

  • Pay Range: $95,000-130,000 
  • Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. 

Benefits

Medical, dental and vision Insurance

Basic term life and AD&D insurance (fully paid for by the company)

Paid time off annually: 15 days of PTO and 9 paid holidays

401(k) Plan and Employer Matching Contribution of 4%

Wellness program that includes up to $500 in cash awards

Employee Assistance Program

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