Asset Protection Operations Manager Jobs in Massachusetts

Salary Range $78,007 - $97,509*

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global's portfolio of top luxury retail brands and real estate assets.

You Will Be:

The Asset Protection Manager is responsible for overall inventory shortage performance and full execution of the Asset Protection strategy for their assigned store. This role ensures a safe selling environment while protecting company assets through proactive shortage control, investigations, audits, and compliance with company policies and all local, provincial, and federal laws.

The Asset Protection Manager partners closely with Store Leadership, Investigators, and cross-functional teams to drive awareness, accountability, and results.

What You Will Do:

• A proven leader with strong relationship-building, coaching, and influencing skills
• Comfortable leading meetings, delivering training, and communicating with diverse audiences
• Agile in fast-paced retail environments, able to prioritize and adapt as business needs evolve
• Highly organized with strong interpersonal, analytical, and problem-solving skills
• Experienced in retail security systems, investigative practices, information systems, and productivity tools
• Demonstrated success identifying shortage exposures and implementing effective mitigation strategies
• Facilitate store-wide communication, training, safety sessions, and shortage awareness initiatives
• Model and reinforce Saks Global customer experience expectations within Asset Protection operations
• Identify internal and external theft exposures and implement proactive strategies to reduce loss
• Provide recommendations and action plans for continuous improvement
• Oversee audit planning, execution, and documentation, ensuring internal audit readiness
• Review audit findings, summarize results, and drive corrective actions with Store Leadership
• Lead planning and execution of annual physical inventory and reconciliation
• Ensure all physical security standards are maintained and issues are addressed promptly
• Oversee camera system functionality and enhancements
• Ensure compliance with apprehension guidelines and all applicable laws during investigations
• Partner with Investigators to prepare cases for interviews and resolution

People Leadership & Development

• Directly oversee and guide Asset Protection Investigators, providing daily leadership and direction
• Ensure completion of required training, certifications, and ongoing technical development
• Deliver performance feedback and support mid-year and annual review processes
• Coach Investigators to strengthen investigative skills, decision-making, and professionalism

Responsibilities may evolve based on business needs or direction from Corporate Asset Protection. Additional duties may be assigned as required.

What You Will Bring:

• College degree preferred
• 5+ years of retail Asset Protection experience, preferably in a high-volume or complex environment
• Excellent written and verbal communication skills
• Confidence interacting with store leadership and presenting to large groups
• Strong analytical skills
• Proficiency with retail security systems, reporting platforms, and productivity software
• Experience leading diverse teams to achieve operational, statistical, and developmental goals

Your Life and Career at Saks Fifth Avenue:

• Opportunity to work in an innovative environment with a company experiencing transformational growth
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Salary and Other Benefits:

The starting salary for this position is between $78,007 - $97,508 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.