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Asc Customer Service Representative Jobs (NOW HIRING)

APFSC

Customer Service Representative

Laguna Hills, CA · On-site

$20 - $25/hr

Customer Service Representative At American Pacific Financial Services Corp (APFSC) we are devoted ... Employee ASC discount club card * 401k and Health Insurance * Career Growth Opportunities Pay ...

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How much do asc customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for asc customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Asc Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 12% Internship, 2% As Needed, 69% Full Time, 12% Part Time, 3% Contract, and 2% Summer. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative- Central

Romeoville, IL • On-site

ASC Engineered Solutions
Machinery Manufacturing • 1 - 5K employees
Learn more about ASC Engineered Solutionsexternal

$20 - $34/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

ASC Engineered Solutions rating

6.0

Company rating: 6.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

At ASC Engineered Solutions, our people are the driving force behind our success. We're currently seeking a Customer Service Representative (CSR).  In coordination with our outside sales team, the Customer Service Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining ASC's reputation for excellence.
We are currently looking to fill this spot in our Central Region.  If you work in Romeoville, this schedule would be Monday through Friday, 8am-5pm
  • Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
  •  Assist customers with product and service-related questions, technical issues, and account management.
  • Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA's, credits, and debits in the company portal/CRM.
  • Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
  • Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
  • Identify opportunities for process improvements to enhance the overall customer experience.
  • Stay up to date on product/service offerings policies, and procedures.
  • Accurately document customer interactions and transactions in ASC's CRM system.
  • Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
  •  Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
  •  Other duties as assigned


  • Bachelor's degree or equivalent work experience in a B2B Customer Service role.
  • Excellent communication skills (verbal and written) with ability to handle conflict resolution.
  • Strong problem-solving abilities with a customer-focused mindset.
  • Ability to remain calm and composed under pressure.
  • Proficiency working in a ERP. CRM experience is a plus.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.

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