Arena Operations Jobs in Texas (NOW HIRING)

Trail Drive Management Corp. – Fort Worth, TX

Trail Drive Management Corp (TDMC) is the not-for-profit organization that manages the spectacular Dickies Arena, a 14,000-seat multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. Owned by the City of Fort Worth, the state-of-the-art arena opened in November 2019 and hosts a variety of events, including concerts, sporting events, family entertainment, and Fort Worth Stock Show rodeo performances.

Trail Drive Management Corp (TDMC) is looking for a full‑time Restaurant Manager. This position will oversee the staffing of all Restaurant/Club/Bar team members, along with food and beverage menu development, payroll, budgeting, product ordering & stocking, and event-based planning and the execution of operations for a full-service fine dining club/restaurant and a full-service club/restaurant bar. This position is responsible for ensuring that exceptional hospitality is received, that alcoholic beverages are served safely, and that food quality and sanitation standards are always maintained.

• Establish and enforce all departmental policies, while ensuring all arena policies are maintained
• Create, train, and drive event-based service formats and standards
• Partner with the Culinary team in the planning and development for Club/Restaurants menus
• Plan, Develop, Implement, and Execute beverage specials
• Partner with all venue sponsors/partners and ensure compliance with all established partnership-related elements
• Partner with the Marketing team to drive the development of promotions to enhance the guest experience within the club/restaurant locations
• Ensure food quality in presentation and production throughout all Club/Restaurants
• Regularly review sales, costing, labor, and inventory through completion of event-based, weekly, monthly, and annual financial accountabilities
• Build and maintain the club/restaurant POS related and reservation systems to support the developing needs of the arena operations
• Maintain pertinent and relative operational checklists and side work duties
• Assist in the hiring, training, staffing, and scheduling of all Clubs/Restaurant team member positions
• Engage with restaurant guests at their tables and venue guests to ensure exceptional hospitality is always received for each event
• Engage with team members to ensure the standard of exceptional hospitality is always received and shown
• Assist with the resolution of all departmental guest service issues
• Follow and enforce policies associated with the safe service of all alcoholic beverages
• Enforce, execute, and maintain all safety, security, and sanitation standards throughout the venue
• Support the mentorship and development of Club/Restaurant supervisors and team members daily
• Thoroughly and accurately use all selected systems as appropriate for position (Purchasing, Point-of-sale, Work Force Management, and more)
• Ensure the achievement of financial goals within the Club/Restaurant department
• Conduct and oversee the ordering and inventory management aspects of the Club/Restaurant department
• Work closely with other team members and other departments to ensure department-specific procedures, tasks, and goals are met, consistent and effective communication occurs, efficient operational performance, and a positive reputation of the venue within the market/industry is maintained
• Performs other duties as assigned.

• Must be a minimum of 21 years of age.
• 3+ years of experience in food & beverage operations with 2+ years in a supervisory/management capacity.
• Experience in a sport and/or entertainment venue with restaurant experience strongly preferred.
• Experience in multi-restaurant service types; fast casual, fine-dining, etc. strongly preferred
• Previous experience leading large teams; inclusive of supervisors and part-time team members (60+ strongly preferred)
• Experience with computerized workforce management software is strongly preferred
• Solid organizational skills with the ability to handle multiple projects at one time
• English reading, writing, comprehension, math, and computer skills required
• Excellent written and verbal communication skills
• Experience in implementing and operating Point of Sale, online reservations, and purchasing-related technology
• Keyboarding skills and computer proficiency with software knowledge, including MS Office – Excel
• Must be able to work extended shifts of 10 hours or more as business dictates
• Ability to taste and evaluate food and beverage products
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 50 lbs.
• Employees will spend a portion of their day operating computer systems and other office equipment.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees will be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
• Employees will be exposed to hazardous chemicals, electrical shock risks, and vibrations throughout the shift.
• Employees may be exposed to hazards associated with moving vehicles and require strict adherence to safety protocols.

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.