Arena Operations Director Jobs (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Benchmark International Arena is seeking a Data Analytics Coordinator to join our team. Reporting directly to the Director of Data Analytics, this part-time position will support the organization's data analytics, reporting, and business intelligence functions. The Data Analytics Coordinator will assist with collecting, organizing, analyzing, and reporting operational, financial, and business data across the arena. This position will help ensure that accurate and timely data is available to leadership and operational teams to support informed decision-making. The ideal candidate is highly organized, detail-oriented, analytical, and comfortable working with data from multiple sources. This role will work collaboratively with internal departments to identify data needs, maintain reporting accuracy, prepare recurring reports, and assist with dashboards and analytical projects.

This role pays an hourly rate of $25.00 - $26.90

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until November 27, 2026.

From 2011 to 2013, Benchmark International Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida. With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Benchmark International Arena, Florida's premier entertainment venue and home of the three-time Stanley Cup champion, Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils; the 11,000 square-foot Budweiser Biergarten with incredible views of the city; and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.

• Assist the Director of Data Analytics with the collection, organization, validation, and analysis of operational, financial, and business data.
• Prepare recurring reports, spreadsheets, dashboards, and presentations to support leadership and operational decision-making.
• Maintain and update reporting files, databases, dashboards, and other analytics resources to ensure information remains accurate and current.
• Compile data from multiple sources and identify trends, inconsistencies, and opportunities for improvement.
• Assist with the development and maintenance of interactive dashboards and reporting solutions.
• Support the preparation of weekly, monthly, and event-specific analytics and performance reports.
• Work with internal stakeholders to gather reporting requirements and ensure analytics meet business needs.
• Assist in monitoring key performance indicators (KPIs) and identifying trends that may impact revenue, profitability, operational efficiency, and the fan experience.
• Perform data validation and quality checks to ensure the accuracy and completeness of reports.
• Assist with data entry, data cleanup, reconciliation, and documentation of reporting processes.
• Support analytical projects involving arena operations, Food & Beverage, events, attendance, revenue, labor, and other business functions as assigned.
• Assist with identifying opportunities to improve reporting processes and increase efficiency through automation and improved data practices.
• Translate analytical findings into clear and understandable reports for technical and non-technical stakeholders.
• Collaborate with the corporate analytics team and internal departments as needed.
• Maintain confidentiality and security of business, financial, employee, and operational data.
• Perform other duties and analytical projects as assigned by the Director of Data Analytics.

• Associate's or Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Computer Science, Finance, Business, or a related field is preferred.
• 1-2+ years of experience working with data, reporting, analytics, business intelligence, or a related field preferred.
• Experience in a sports, entertainment, hospitality, Food & Beverage, or event-based environment is a plus.
• Proficiency with Microsoft Excel, including formulas, pivot tables, data organization, and reporting.
• Experience with business intelligence or data visualization tools such as Power BI preferred.
• Familiarity with SQL, Python, R, or other analytical tools is a plus.
• Strong attention to detail and ability to identify discrepancies or inconsistencies in data.
• Ability to organize and manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Ability to communicate data and analytical findings clearly to both technical and non-technical audiences.
• Strong communication skills.
• Ability to work collaboratively with multiple departments and stakeholders.
• Demonstrated ability to maintain confidentiality when working with sensitive business and financial information.
• Ability to work independently while also taking direction from the Director of Data Analytics.

• Advanced Microsoft Excel skills.
• Experience creating dashboards and data visualizations.
• Familiarity with Power BI or similar business intelligence platforms.
• Basic knowledge of SQL and database concepts.
• Ability to identify trends and convert data into actionable insights.
• Strong organizational and project coordination skills.
• Interest in developing a career in data analytics, business intelligence, or financial/business reporting.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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