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Area Program Director Jobs in Washington (NOW HIRING)

ITC Federal, Inc

DOJ-Wide Program Director

Fairfax, VA · On-site

DOJ-Wide Program Director AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote (DC area; available for short-notice on-site meetings) CLEARANCE: Public Trust - Candidates ...

Rosemount Center

Deputy Program Director

Washington, DC · On-site

$122K/yr

Works with Program team to prepare all HS Service Area Plans, policies and procedures. Takes lead ... Works with Program Director, evaluating performance of all program staff, and personnel actions.

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Area Program Director information

What does an area program director do?

An Area Program Director oversees the planning, implementation, and management of programs within a specific geographic area or organizational division. They are responsible for setting strategic goals, managing staff, ensuring program effectiveness, and maintaining compliance with relevant policies and regulations. Additionally, they often handle budgeting, reporting, and stakeholder communication to ensure program success and alignment with organizational objectives.

What are the key skills and qualifications needed to thrive as an area program director?

To thrive as an Area Program Director, you need strong leadership, strategic planning, and budget management skills, typically supported by a degree in business, public administration, or a related field. Familiarity with project management software, data analysis tools, and compliance systems is often required, along with relevant certifications such as PMP or nonprofit management credentials. Exceptional communication, team-building, and problem-solving abilities help foster positive relationships and drive program success. These skills and qualities are vital to ensure effective program delivery, stakeholder satisfaction, and achievement of organizational goals across multiple sites or regions.

What are some common challenges faced by an area program director when managing multiple sites or teams?

One common challenge for an Area Program Director is ensuring consistent program quality and service delivery across multiple locations, especially when each site may have unique needs or resource limitations. Balancing administrative responsibilities with on-the-ground leadership can also be demanding, as the role requires regular communication with both site-level staff and upper management. Additionally, adapting to diverse community needs and effectively allocating resources to meet program goals are ongoing aspects of the job. Strong organizational, interpersonal, and problem-solving skills are essential to successfully navigate these challenges and foster cohesive teams.

What is the difference between Area Program Director vs Program Coordinator?

AspectArea Program DirectorProgram Coordinator
CredentialsTypically requires a bachelor’s degree, often a master’s in a related field, with experience in program managementUsually requires a bachelor’s degree; some roles may prefer experience or certifications in program administration
Work EnvironmentOversees multiple programs within a geographic area, managing staff and resources across locationsFocuses on coordinating specific programs or projects, often within a single location or department
Employer & Industry UsageCommon in nonprofit, education, healthcare, and government sectors managing regional initiativesFound across similar sectors, often supporting program implementation and logistics

The main difference is that an Area Program Director manages multiple programs across a region, overseeing staff and strategic planning, while a Program Coordinator handles the day-to-day operations of specific programs. The Director role involves higher-level management and broader responsibilities.

Is an area program director a high position?

An area program director is typically a senior leadership role responsible for overseeing multiple programs or locations within a region. It often requires extensive experience, management skills, and strategic planning, making it a high-level position within an organization. The role usually involves significant responsibility and decision-making authority.

What qualifications do you need to be an Area Program Director?

An Area Program Director typically needs a bachelor's degree in a relevant field such as business, management, or social services. Extensive experience in program management, leadership skills, and knowledge of the specific industry are also important, along with strong communication and organizational abilities. Some roles may require certifications related to the field or management practices.

What cities in Washington are hiring for Area Program Director jobs?

Cities in Washington with the most Area Program Director job openings:

Area Program Director jobs near you

Federal Program Manager

Washington, DC • On-site

Systems Integration, Inc.
See more jobs at Systems Integration, Inc.external

Other

Posted 9 days ago

Key responsibilities

  • Oversee the full execution of a government contact center program, ensuring project requirements are met and operations run effectively.

  • Coordinate staffing, operations, financial resources, and performance monitoring activities to support program goals.

  • Serve as the primary point of contact for government officials, providing updates and managing communication regarding project status, issues, and risks.

Job description

Location: Washington DC metro area

Program Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Program Manager to oversee the full execution of a government contact center program, ensuring all project requirements are met and operations run effectively across a workforce of approximately 200 staff. This role directs planning, staffing, financial coordination, performance monitoring, and communication with government officials. The Program Manager ensures the program meets contractual obligations, maintains high-quality service delivery, and drives continuous improvement in processes, technology, and customer experience.

Key Responsibilities
  • Program Leadership & Oversight — Manage and implement all project requirements in alignment with contract expectations and government objectives. Organize, direct, and coordinate all program support activities, including staffing, operations, and resource planning. Monitor and analyze performance data, reporting results and trends to government leadership. Lead program communications and ensure stakeholders receive clear, timely, and comprehensive updates.
  • Stakeholder & Government Coordination — Serve as the primary point of contact for government program officials regarding project status, issues, and escalations. Keep the Federal Program Director and CORs informed of emerging issues, risks, and operational concerns. Ensure all communications with government stakeholders are accurate, consistent, and aligned with expectations.
  • Operational & Financial Management — Coordinate financial and staffing resources to support program goals and maintain operational readiness. Oversee subcontractor activities to ensure compliance, performance, and alignment with program standards. Prepare operational, management, and financial reports as required.
  • Training & Process Governance — Coordinate training activities to ensure staff remain current on agency programs and customer service requirements. Create, revise, and maintain program SOPs and operational documentation. Manage IT change control requests and ensure updates are communicated and implemented effectively.
  • Innovation & Continuous Improvement — Research emerging contact center technologies and recommend opportunities to enhance program processes and service delivery. Track, report, and communicate the status of ongoing program projects and initiatives. Support continuous improvement efforts to strengthen customer experience and operational efficiency.
Qualifications
  • Experience managing a contact center operation of approximately 200 staff or larger.
  • Proven leadership experience in program or project management within a government contract or regulated environment.
  • Strong understanding of contact center operations, performance metrics, and customer service best practices.
  • Experience managing budgets, staffing plans, and subcontractor performance.
  • Excellent communication, stakeholder-management, and problem-solving skills.
  • Ability to oversee SOP development, training coordination, and change control processes.
  • PMP certification is a strong plus.
  • Bachelor's degree in Business Administration, Project Management, Public Administration, or a related field.

Must be able to pass a federal background check that includes a credit check.

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