Area Operations Manager Jobs in Airdrie, AB (NOW HIRING)

What This Job Involves

JLL is hiring a Regional Maintenance Manager to support state-of-the-art distribution centers across North America. This is not a typical RMM role.

As a Regional Maintenance Manager - Leadership Development & Site Excellence, you will deploy across a dynamic portfolio of sites to build leadership capability, drive operational excellence, and raise the standard of maintenance execution network-wide. You will work directly alongside Senior Maintenance Managers, Maintenance Managers, Area Maintenance Managers, and site teams - coaching in the field, not from a distance.

This role is purpose-built for an experienced leader who thrives on developing people, strengthening operations, and leaving sites and teams measurably better than they found them. You will serve as a key resource across the network - deploying where leadership development is needed, accelerating new leaders into their roles, and ensuring program standards are executed with consistency and rigor.

You are part of a National Operations Team delivering services to the client across the United States and Canada.

Essential Functions

Site Performance & Standards

• Deploy across the network to assess gaps, drive corrective action, and restore performance to KPI targets

• Evaluate site condition, maintenance execution, and team capability - and leave behind a clear improvement plan with ownership

• Establish, teach, and enforce standards for maintenance execution that protect, maintain, and improve the value of client assets

• Conduct Health Check audits and Quality Assurance reviews to ensure consistent adherence to program standards across the network

• Provide Fulfillment Center General Managers with direct visibility into the conduct of maintenance at their sites

Leadership Development & Coaching

• Serve as a hands-on mentor and coach to Senior Maintenance Managers, Maintenance Managers, and Area Maintenance Managers

• Model leadership best practices in real time - in the field, alongside site teams

• Identify leadership gaps at the site level and build individualized development plans to close them

• Teach budgeting, workforce management, KPI interpretation, and escalation processes to emerging leaders

• Create talent pipelines within sites to ensure continuity of performance and values

Technical & Operational Excellence

• Drive maintenance best practices: standardize work methods, improve reliability, document processes, and train teams on execution

• Develop and implement reliability plans that support increasing uptime across assigned facilities

• Provide functional expertise in Material Handling Equipment (MHE), Industrial Automation, and Robotics systems

• Leverage data and operational metrics to identify trends, diagnose root causes, and drive continuous improvement

• Provide guidance to senior leadership on equipment end-of-life issues using ROI and analytical techniques

Safety Culture

• Build and reinforce a proactive safety culture at every site you engage with

• Guarantee 100% safety training compliance and model safety-first behavior that drives accountability

• Monitor, audit, and enforce safe work practices; conduct and support training drills across the network

• Establish deep relationships with safety program managers - both client-side and on-account

Client Relationship Management

• Build trusted relationships with site Operations leaders, Regional Operations Managers, and Program Managers

• Partner with JLL leaders and Finance to ensure proper stewardship of client funds

• Ensure KPI performance is achieved or exceeded - and communicate performance clearly in weekly business reviews and reporting

Account & Program Management

• Ensure labor and PRM budgets are met, including OT adherence and approval authority follow-through

• Report variances and trends across all controllable budgets

• Ensure compliance with PO creation and invoice reconciliation processes

• Network with other RMMs to ensure consistent deployment and execution of JLL programs and tools

Required Qualifications

• Bachelor's degree

• 6+ years managing employees and performance, including salaried leaders

• Prior experience in a regional or multi-site maintenance leadership role managing 80+ employees

• Proven track record of leading change, accelerating team development, and driving performance improvement across multiple sites

• Functional knowledge of Material Handling Equipment systems, maintenance best practices, and 24/7 logistics environments

• Willingness to travel 70-80% and deploy on short notice to sites across North America

Preferred Qualifications

• Strong coaching, mentoring, and influencing skills - especially with leaders earlier in their development

• Experienced in reliability-centered maintenance, preventive/predictive strategies, and large-scale integrated systems

• Proficient in data analysis; able to translate metrics into actionable coaching and site-level decisions

• Exposure to Lean, Six Sigma, TOC, standardized work, and cost/benefit analysis

• Working knowledge of MS Excel, AutoCAD, MS Project, and CMMS platforms

• MBA, Master's degree, or Six Sigma Black Belt a plus

• Professional engineering registration a plus

Physical Demands

• Frequent bending, crouching, kneeling, reaching, standing, and walking during site visits

• Lifting parts and tools averaging 20 lbs, occasionally up to 49 lbs

• Working conditions include small spaces, dust, fumes, temperature extremes, noise, vibration, and uneven or wet surfaces

At JLL, we work together to create a brighter future for our clients, colleagues, and communities. We value wellbeing, inclusivity, and belonging - ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion.