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Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe.  We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. 

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Licensed Alarm Technician to join our fire business unit.

Primary Responsibilities: 

•  Perform scheduled inspections and testing of commercial fire alarm and life-safety systems.
• Inspect and test initiating devices, notification appliances, control panels, annunciators, power supplies, batteries, supervising station connections, sprinkler monitoring devices, and associated system components.
• Troubleshoot system troubles, ground faults, intermittent conditions, communication failures, damaged wiring, defective devices, and programming issues.
• Diagnose deficiencies and complete authorized repairs, replacements, and system corrections.
• Perform preventive maintenance to improve system reliability and reduce recurring service issues.
• Verify system operation following repairs, testing, programming, or equipment replacement.
• Properly disable, bypass, and restore systems while following company impairment and life-safety procedures.
• Coordinate system testing with customers, monitoring companies, building representatives, sprinkler technicians, electricians, and local fire departments when required.
• Complete detailed inspection reports, service tickets, device inventories, deficiency reports, testing documentation, and customer signoffs.
• Clearly document the location, condition, and recommended correction for every identified deficiency.
• Take and attach photographs of system conditions, equipment, deficiencies, and completed repairs when required.
• Communicate inspection results and repair recommendations clearly and professionally to customers.
• Maintain accurate records of labor, materials, equipment, deficiencies, and completed work.
• Ensure all work complies with applicable NFPA standards, Massachusetts fire and electrical codes, manufacturer requirements, contract requirements, and local AHJ regulations.
• Maintain assigned tools, testing equipment, company vehicle, inventory, and personal protective equipment.
• Participate in manufacturer training, continuing education, safety training, and licensing requirements.
• Provide technical assistance and mentorship to apprentices or junior technicians when assigned.
• Participate in an on-call rotation and respond to emergency service requests when scheduled.
• Follow all company safety policies, customer site requirements, and lockout/tagout or impairment procedures.
• Perform additional fire alarm service and inspection responsibilities as assigned.

Required Qualifications: 

• Active and valid Massachusetts Class D Systems Technician License in good standing.
• Minimum of 3 years of experience inspecting, servicing, troubleshooting, or repairing commercial fire alarm systems.
• Demonstrated ability to independently troubleshoot conventional, addressable, and networked fire alarm systems.
• Working knowledge of fire alarm inspection, testing, maintenance, and documentation practices.
• Ability to read and interpret fire alarm drawings, riser diagrams, point lists, sequence-of-operation documents, wiring diagrams, and equipment manuals.
• Familiarity with applicable Massachusetts fire and electrical codes, NFPA 72, and local AHJ requirements.
• Ability to operate fire alarm testing equipment, electrical meters, battery testers, laptop-based programming software, and standard hand and power tools.
• Ability to accurately complete electronic service tickets and inspection reports using a tablet, laptop, or mobile device.
• Valid driver’s license with an acceptable driving record.
• Ability to participate in an on-call rotation and work occasional nights, weekends, or overtime when required.

 Preferred Qualifications

• NICET certification in Fire Alarm Systems.
• Experience servicing Security systems.

• Manufacturer certifications or direct experience with systems such as EST, Notifier, Gamewell-FCI, Fire-Lite, Siemens, Simplex, Bosch, Kidde, Potter, or similar platforms.
• Experience with commercial, industrial, healthcare, education, municipal, multifamily, and special-hazard facilities.
• Experience programming or making minor system modifications within the limitations of the technician’s license, training, and company authorization.
• Experience completing fire alarm inspection reports using FireNspec, BuildingReports, Inspect Point, ServiceTrade, or similar software.
• OSHA 10 or OSHA 30 certification.
• Massachusetts Class B Journeyman Electrician License or additional relevant licenses and certifications.

 Knowledge and Competencies

• Fire alarm inspection and testing procedures

• Electrical and low-voltage troubleshooting
• Conventional and addressable fire alarm systems
• Notification appliance circuits and signaling line circuits
• Initiating device circuits
• Voice evacuation and emergency communication systems
• Central-station and supervising-station communications
• Sprinkler supervisory and waterflow monitoring
• Fire alarm battery and secondary-power testing
• System programming and diagnostic software
• Deficiency identification and documentation
• Customer communication and problem resolution
• Time management and route efficiency
• Workplace and electrical safety

 Physical Requirements

 The employee must be able to:

• Regularly stand, walk, kneel, crouch, climb, reach, and work with their hands.

• Safely climb and work from ladders, lifts, and elevated work platforms.
• Work above ceilings and in mechanical rooms, electrical rooms, stairwells, rooftops, warehouses, and active construction environments.
• Lift and carry tools, ladders, equipment, and materials weighing up to 50 pounds.
• Work in environments that may include dust, noise, temperature changes, confined areas, and occupied customer facilities.
• Distinguish audible and visual alarm signals and identify wiring and device markings.

 Reasonable accommodations may be provided to qualified individuals in accordance with applicable law.

 Schedule and Travel

• Full-time position, generally Monday through Friday.

• Daily travel to customer locations throughout Massachusetts and surrounding service areas.
• Occasional early-morning, evening, weekend, overtime, or emergency work may be required.
• Participation in the department’s rotating on-call schedule may be required.
• Some overnight travel may be required based on customer location or project needs.

Pay Range: The hourly pay range for this position is $40.00-$55.00 per hour.  The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

 Disclaimer:  This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required.  The employer has the right to revise this job description at any time.  The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.