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Appointment Jobs in Rochester, NY (NOW HIRING)

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Appointment information

See Rochester, NY salary details

$9

$21

$43

How much do appointment jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for appointment in Rochester, NY is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $24.66 per hour, depending on experience, location, and employer.

What are some common challenges faced by appointment setters in maintaining productivity, and how can they overcome them?

Appointment Setters often encounter challenges such as handling a high volume of calls, dealing with frequent rejections, and staying motivated during repetitive tasks. To maintain productivity, it's important to develop strong time management skills, use CRM tools effectively to track leads, and practice resilience when faced with objections. Collaborating with sales and marketing teams can also help Appointment Setters refine their messaging and improve their success rates.

What is the difference between Appointment vs Receptionist?

AspectAppointmentReceptionist
Primary RoleScheduling and managing client or patient appointmentsGreeting visitors, answering phones, and administrative support
Required CredentialsOften some healthcare or industry-specific certificationsNo formal credentials typically required
Work EnvironmentHealthcare facilities, clinics, or officesFront desk of various businesses, including medical, corporate, or hospitality
Employer UsageHealthcare providers, clinics, or service industriesAny organization with a front desk or customer service needs

While both roles involve interaction with clients or patients, an Appointment specialist focuses on scheduling and managing appointments, often requiring specific industry knowledge. A Receptionist handles front desk duties, including greeting visitors and administrative tasks. Both are essential for smooth operations but serve different primary functions.

What are the key skills and qualifications needed to thrive as an appointment scheduler, and why are they important?

To thrive as an Appointment Scheduler, you need strong organizational abilities, attention to detail, and experience with administrative tasks, often supported by a high school diploma or equivalent. Proficiency in scheduling software, office suites, and phone systems is typically required. Excellent communication, customer service orientation, and time management make someone stand out in this position. These skills ensure efficient scheduling, minimize errors, and provide a seamless experience for clients and staff.

What is an appointment scheduler?

Appointment schedulers are professionals responsible for organizing and managing appointments for clients, patients, or customers within a business or healthcare setting. They coordinate schedules, confirm availability, and ensure that appointments are accurately recorded in scheduling systems. Their work helps maintain efficient operations and provides a smooth experience for both staff and clients. Appointment schedulers often interact with people over the phone, by email, or in person to confirm details and reschedule as needed.
Appointment jobs near you
Infographic showing various Appointment job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $43,954 per year, or $21.1 per hour.

Appointment Coordinator

Rochester Regional Health

Newark, NY • On-site

$17.85 - $20/hr

Full-time

Re-posted 4 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

304th of 887 rated healthcare providers

Job description

SUMMARY
In a customer service orientated manner, coordinate and perform a variety of duties associated with appointment scheduling for patient visits to various RGHS services including RGH and NWH Outpatient Departments, Rochester General Medical Groups, Department of Medicine, Department of Surgery and Behavioral Health Network. Typically serves as the first point at which a patient is registered into the Rochester General Health System.
STATUS: Full-Time
LOCATION: 1000 Technology Pkwy, Newark, NY 14513
DEPARTMENT: ElderONE - Silver Hill
SCHEDULE: Monday-Friday 8am-4:30pm NO WEEKENDS
RESPONSIBILITIES
  • Coordinate appointment requests received via telephone, e-mail, internet, electronic medical record and fax.
  • Determine the most appropriate provider, service, and location for appointment based on scheduling guidelines, provider preferences, and patient/referring provider preferences.
  • Schedule/reschedule appointments in the scheduling system, following established policies and procedures regarding collection and updating of required demographic, insurance information, and insurance verification
  • Reschedule patients from canceled clinics, following established policy and procedure for contacting and rescheduling patients.
  • Contact patients from Wait List entries and applicable work lists to schedule appointments following established policies and procedures regarding collection and updating of required demographic, insurance information and insurance verification.
  • Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
  • Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable.
  • Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
  • Communication with external customers such as but not limited to; payers, physician offices and other departments.
  • f qualified, may be asked to interpret on occasion.
  • Demonstrates a high level of customer service as the first contact to RGHS by the general public, and health care providers. Must be unfailingly courteous and helpful without regard to the manner of the caller.
  • Must be able to make appropriate decisions based upon presenting problem. Must exercise judgment in dealing with sensitive, confidential information.
  • Perform other duties as directed.

Minimum Qualifications
  • 2 years related work experience in a healthcare setting or customer service setting required
  • Excellent customer service and communication skills required
  • Knowledge of medical terminology and telephone etiquette
  • Basic computer skills required - experience with IDX BAR and/or Epic Cadence applications preferred

Preferred Qualifications
  • 2 year degree or equivalent preferred.

EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$17.85 - $20.00
CITY:
Newark
POSTAL CODE:
14513
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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