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Applied Epic Administrator Jobs (NOW HIRING)

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Applied Epic Administrator information

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$27K

$89.2K

$183.5K

How much do applied epic administrator jobs pay per year?

As of Jun 16, 2026, the average yearly pay for applied epic administrator in the United States is $89,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $119,500.00 per year, depending on experience, location, and employer.

What is an Applied Epic Administrator?

An Applied Epic Administrator is a professional responsible for managing and maintaining the Applied Epic insurance management system within an organization. Their duties typically include user account setup, permissions management, workflow optimization, troubleshooting, and system upgrades. They serve as the main point of contact for Epic users, ensuring the system runs efficiently and securely while supporting the agency's business processes. Applied Epic Administrators also provide training and support to staff to maximize the software's capabilities.

What is the difference between Applied Epic Administrator vs Insurance Software Specialist?

Applied Epic AdministratorInsurance Software Specialist
Focuses on managing and maintaining Applied Epic software systems for insurance agencies.Specializes in implementing, troubleshooting, and optimizing various insurance software tools, including Applied Epic.
Typically requires knowledge of Applied Epic platform, certifications, and technical skills.Requires broader insurance software knowledge, certifications, and technical expertise across multiple platforms.
Work environment often includes insurance agencies or brokerage firms.Works in insurance companies, agencies, or software consulting firms.

The Applied Epic Administrator primarily manages and supports the Applied Epic platform within insurance agencies, ensuring smooth operation and user support. In contrast, the Insurance Software Specialist may handle multiple insurance software systems, including Applied Epic, providing broader technical support and implementation services. Both roles require technical skills and industry knowledge but differ in scope and focus.

How does an Applied Epic Administrator typically collaborate with insurance agency staff to optimize workflow efficiency?

An Applied Epic Administrator works closely with producers, account managers, and other agency staff to tailor the Epic system to fit the agency’s workflow needs. This often involves configuring user permissions, customizing reports, and providing ongoing training to ensure everyone uses the platform effectively. Administrators frequently serve as the bridge between end users and IT, troubleshooting issues and gathering feedback to enhance system functionality. Regular communication and a proactive approach to addressing user concerns are essential parts of the role.

What are the key skills and qualifications needed to thrive as an Applied Epic Administrator, and why are they important?

To thrive as an Applied Epic Administrator, you need a strong understanding of insurance operations, system administration, and data management, typically backed by experience in insurance software and IT support. Familiarity with Applied Epic software, database management tools, and certifications like Applied Epic Certified Administrator are highly valuable. Excellent problem-solving skills, attention to detail, and effective communication are essential soft skills for excelling in this role. These competencies ensure efficient system performance, user support, and optimal utilization of the Applied Epic platform for insurance agencies.
Infographic showing various Applied Epic Administrator job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 73% In-person, 12% Hybrid, and 15% Remote job distribution, with an average salary of $89,173 per year, or $42.9 per hour.
Operations Technical Specialist (Commercial/Personal Insurance)

Operations Technical Specialist (Commercial/Personal Insurance)

Insurance Office of America

Lansing, MI

$60K - $85K/yr

Full-time

Medical, Retirement

Posted 4 days ago

Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

73rd of 261 rated insurance

Job description

Description

Job Description:

Title: Operations Technical Specialist – Training & Development 

Work Mode: Fully Remote | Location/Supporting: Longwood, FL office | Experience: Licensing and experience with Applied Products are strong preferred. Consideration will be given to candidate with prior EPIC and Commercia/Personal lines insurance experience who are seeking to further develop their expertise within Epic.
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role: The Operations Technical Specialist supports and enhances insurance operations through agency management system expertise, operational assurance, and process improvement. This role partners closely with Epic training partners. operations, and leadership to ensure systems are optimized and aligned with business goals.

 
Key Responsibilities: 

  • Technical Competence: Maintain technical competence in IOA’s systems. 
  • Independent Judgment: Exercise discretion and independent judgment for beneficial outcomes. 
  • Strategic Implementation: Implement strategic and tactical plans to achieve team goals. 
  • Collaboration: Collaborate with branch and regional operations and sales personnel. 
  • Travel: Travel to meet with branch operations teams as needed. 
  • Technical Training: Provide technical support for the Applied Epic agency management systems. Also administer EPIC, CSR24, Indio, and related tools including adding new users, user terminations, resolving user issues.
  • Quality Assurance: Oversee quality audit processes for Epic training effectiveness. 
  • Software Administration: Administer and train users on assigned software. 
  • Documentation: Maintain and publish manuals and newsletters. 
  • Software Evaluation: Support teams by evaluating and implementing software products. 
  • Process Improvement: Develop and improve compliance with core processes and best practices. 
  • Communication: Maintain frequent, transparent communication with supervisors about performance and activities. 
  • Service Excellence: Provide excellent proactive service and respond quickly to inquiries. 
  • Policy Compliance: Stay updated on company policies and procedures. 
  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 
  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience, with wide-ranging industry knowledge. 
  • All required active licensing. 
  • Exceptional customer service, communication, multitasking, and organizational skills. 
  • Strong analytical, problem-solving, and decision-making skills. 
  • Ability to perform large work volumes with high degrees of accuracy and attention to detail. 
  • Proficiency in MS Office (Outlook, Word, Excel). 
  • High School Diploma (or equivalent)
  • Consideration will be given to candidates with prior EPIC and Commercial or Personal lines insurance experience who are seeking to further develop their expertise within EPIC

 
What We Offer: 

  • Competitive salaries and bonus potential 
  • Company-paid health insurance 
  • Paid holidays, vacations, and sick time 
  • 401K with employer match 
  • Professional growth and career progression opportunities 
  • Respectful culture and work/family life balance 
  • Community service commitment 
  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $60,000 to $85,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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