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Application Technical Support Jobs in Oregon (NOW HIRING)

Ping Identity

Senior Technical Support Engineer - Elite

OR · On-site +1

$80K - $100K/yr

We help our customers succeed in the application, administration, and maintenance of their Ping solutions. You will report to the Support Team manager. Ping has developed a career ladder for support ...

Trimble

Application Support Specialist

Lake Oswego, OR · On-site

$19.62 - $24.52/hr

Strong proficiency in diagnosing technical software issues and examining underlying data using SQL queries and reporting tools. * Proven customer service orientation with exceptional empathetic ...

Honeywell

Tech Support Specialist

Salem, OR · Hybrid

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR ... The application period for the job is estimated to be 40 days from the job posting date; however ...

Honeywell

Tech Support Specialist

Salem, OR · Hybrid

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR ... The application period for the job is estimated to be 40 days from the job posting date; however ...

Honeywell

Tech Support Specialist

Salem, OR · On-site

Provide technical facilitate to customers, troubleshooting and resolving technical issues ... The application period for the job is estimated to be 40 days from the job posting date; however ...

Rocsys

Field Application Engineer (USA)

Portland, OR · On-site

$80 - $110/hr

If so, we want you on our team as our new Application Engineer! Who we are Rocsys is a fast-growing ... Provide timely and effective technical support during pilot deployments, ensuring customer ...

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Application Technical Support information

What is an application technical support specialist?

An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.

What are the key skills and qualifications needed to thrive as an application technical support specialist?

To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.

How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?

Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.

What is the difference between Application Technical Support vs Application Support Specialist?

AspectApplication Technical SupportApplication Support Specialist
Required CredentialsTypically requires technical certifications, IT knowledge, and troubleshooting skillsOften requires similar certifications, with focus on application usage and customer support
Work EnvironmentUsually in IT departments, providing technical assistance to users or internal teamsPrimarily customer-facing, assisting end-users with application issues
Employer & Industry UsageCommon in tech companies, software firms, and IT service providersFound across various industries, including finance, healthcare, and retail

Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.

What does an application technical support do?

An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.
Infographic showing various Application Technical Support job openings in Oregon as of September 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution.

Senior Technical Product Support Engineer

Beaverton, OR • On-site

MKS Instruments, Inc.
Manufacturing • 1 - 5K employees
Learn more about MKS Instruments, Inc.external

Full-time

Re-posted 21 days ago

Job description

A Day in Your Life at MKS:
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.
You Make An Impact By:
  • Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
  • Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
  • Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
  • Mentoring and coaching junior technical support engineers, providing guidance on technical troubleshooting, best practices, and customer interaction
  • Contributing to the creation and maintenance of technical documentation, knowledge base articles, and support tools
  • Sharing knowledge and best practices with the technical support team to enhance overall team capability
  • Identifying opportunities for process improvement in technical support operations
  • Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates
  • Ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements

Skills You Bring:
  • Bachelor's degree in a relevant field or a minimum of 4 years of directly related experience in lieu of a degree Master's degree preferred
  • At least 5 years of experience in service engineering or a similar technical support role

Preferred Skills:
  • Experience working with B2B (business to business) capital equipment or similarly complex systems
  • Experience working in semiconductor, PCB, or similar industries
  • Physical Demands & Working Conditions:
  • Perform activities such as sitting, standing, or typing for extended periods of time
  • Ability to remain in a stationary position for 25% of the time
  • Must be able to communicate information and ideas so others will understand
  • Must be able to exchange accurate information
  • Operates in a professional office and/or laboratory/manufacturing environment
  • Constantly operates a computer and other office productivity machinery
  • Ability to observe documents and details at close range (within a few feet of the observer)
  • Noise level in the work environment is usually average
  • Ability to travel up to 50% of the time, domestically and internationally

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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