Application Support System Engineer Jobs in Ontario

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

Job Summary:

Reporting to the appropriate business or IT leader, the successful candidate will be responsible for supporting and optimizing end-to-end supply chain, logistics, transportation, and distribution processes. This includes partnering with Supply Chain, Transportation, Logistics, Warehouse, Customer Service, Procurement, Finance, IT, application support teams, and implementation partners to analyze business needs, document requirements, improve processes, support system enhancements, and provide operational reporting and insights.

The ideal candidate will have strong business process knowledge, analytical skills, and experience working with ERP, WMS, TMS, EDI, and transportation systems in a fast-paced environment.

Compensation: $111,000-$125,000

Benefits

Health Insurance (includes Virtual Health, and HCSA)
Dental Insurance
Vision Insurance
Life Insurance
Long-term Disability
Short-term Disability
RRSP Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition reimbursement
Service Awards
Employee Perks & Discounts

Job Responsibilities

Partner with Supply Chain, Transportation, Logistics, Warehouse, Customer Service, Procurement, and Finance teams to understand business needs, challenges, and opportunities
Analyze current-state processes and identify opportunities for improvement, automation, and standardization
Document business requirements, process flows, use cases, and functional specifications
Facilitate workshops, process reviews, and stakeholder discussions
Support continuous improvement initiatives focused on operational efficiency and cost reduction
Analyze transportation operations, carrier performance, freight costs, and service levels
Support transportation planning, shipment execution, freight settlement, and carrier management processes
Identify opportunities to improve route optimization, shipment visibility, and transportation efficiency
Assist with Transportation Management System (TMS) enhancements and implementations
Support inventory management, order fulfillment, warehouse operations, and distribution processes
Collaborate with warehouse teams to improve picking, shipping, receiving, and inventory accuracy
Assist with Warehouse Management System (WMS) improvements and process optimization
Support cycle counting, inventory reconciliation, and operational reporting initiatives
Work closely with IT, application support, and implementation partners to deliver system enhancements
Participate in ERP, WMS, TMS, EDI, and integration projects
Support testing activities, including SIT, UAT, regression testing, and business validation
Assist in developing training materials, user guides, and process documentation
Develop and maintain operational dashboards and KPI reporting
Analyze transportation, inventory, service level, and supply chain performance metrics
Provide actionable insights to business stakeholders to support decision-making
Additional duties as assigned

Qualifications

Post-secondary education in Business, Supply Chain, Logistics, Information Technology, or a related field preferred
Experience in a Business Analyst, Supply Chain Analyst, Transportation Analyst, Logistics Analyst, or similar role
Strong understanding of transportation planning and execution, carrier management, freight audit and payment, order management, inventory management, warehouse operations, distribution, logistics, and customer service processes
Experience supporting ERP, WMS, TMS, EDI, or related supply chain and transportation systems
Experience with one or more of the following systems preferred: JD Edwards EnterpriseOne, Microsoft Dynamics 365, Oracle Transportation Management, Blue Yonder / BlueJay, Manhattan WMS, RF-SMART, Transportation Management Systems, Warehouse Management Systems, and EDI platforms
SQL experience preferred
Strong analytical, problem-solving, and process improvement skills
Ability to document business requirements, process flows, use cases, and functional specifications
Experience supporting system testing activities, including SIT, UAT, regression testing, and business validation
Ability to develop operational dashboards, KPI reporting, and business insights
Strong communication skills with the ability to work effectively with business stakeholders, IT teams, application support teams, and external partners
Ability to work in a fast-paced environment and manage multiple priorities
Attention to detail and strong organizational skills

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.