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Application Support Analyst Jobs in Reston, VA (NOW HIRING)

Cherokee Federal

Application Support-Junior

Washington, DC · On-site

$48K - $52K/yr

... their application problems. • Understands and uses various custom applications to support ... With a proven track record in advanced analytics, software development, and technology integration ...

Gnostech

Congressional Support Analyst

Arlington, VA · On-site

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support Analyst Salary * Commensurate with industry position, depending on experience. Travel * May involve ...

USM

Application Support Senior

Reston, VA

$99K - $137K/yr

This Application Support Senior would serve as administrator for several enterprise tools in the area of business intelligence and data analytics. These tools include but are not limited to ...

Prescient Edge

Contract Support Analyst

Mclean, VA · On-site

Job Title Contract Support Analyst Location McLean, VA 22102 US (Primary) Category Operations Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required None ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

Policy Support Analyst Quantico, VA The Policy Support Analyst reports directly to the Project Manager. This position will provide RTAM with administrative assistance services, to include supporting ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

Policy Support Analyst Quantico, VA The Policy Support Analyst reports directly to the Project Manager. This position will provide RTAM with administrative assistance services, to include supporting ...

Cherokee Federal

Application Support-Senior

Washington, DC · On-site

$119K - $129K/yr

Application Support - Senior Location: Downtown Washington D.C. (mostly client site with limited ... With a proven track record in advanced analytics, software development, and technology integration ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Reston, VA

Application Support Analyst information

See Reston, VA salary details

$16

$41

$74

How much do application support analyst jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for application support analyst in Reston, VA is $41.53, according to ZipRecruiter salary data. Most workers in this role earn between $31.01 and $47.26 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Reston, VA? For Application Support Analyst jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Reston, VA look for? The top searched job categories for Application Support Analyst jobs in Reston, VA are:
What cities near Reston, VA are hiring for Application Support Analyst jobs? Cities near Reston, VA with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Application Support-Junior

Application Support-Junior

Cherokee Federal

Washington, DC • On-site

$48K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Description
Date Posted: 06/04/2026
Location: Onsite Downtown Washington, DC
Reports To: Program Manager
Position Type: Full time / W-2 (FLSA Status: Exempt)
Experience: 2 Years
Education: Associate degree
Clearance and Security: Active Secret clearance, or the ability to obtain a Secret clearance, required.
Citizenship: U.S. Citizenship is required.
Summary: This role supports the execution of complex, mission-critical aviation and national airspace initiatives within a large federal environment. The effort focuses on improving the safety, security, efficiency, and operational effectiveness of aviation systems through the delivery of modernized technology, data-driven capabilities, and enhanced program execution.
Essential Duties and Responsibilities
• Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conducts technical research and collaborates with technical professionals. May write manuals and documentation at user level, technical support level, or both.
• Works independently with minimal direct supervision from the Program/Project Manager. Answers phone calls and helps customers resolve their application problems.
• Understands and uses various custom applications to support customers. Configures and arranges online meetings (MS Teams or Zoom experience is a plus). Other administrative duties as assigned by the Division Manager.
• Plays an integral part in maintaining the mission statement of providing outstanding customer service. Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. Maintains professional, positive, and friendly customer service attitude at all times. Demonstrates excellent communications skills; written, verbal and listening.
Education and Experience
  • Associate's degree

  • 2 years of related experience.

Knowledge, Skills and Abilities
  • Must be a US Citizen.

  • This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.
  • Must pass pre-employment qualifications of Cherokee Federal.

Required Certifications
  • None

Compensation: The estimated starting salary range for this position is $48,000 - $52,000, commensurate with experience.
#CherokeeFederal
#AppC
#LI-AP2
About ATA: A leading provider of full-stack data and AI solutions with deep mission experience supporting the Department of Defense, Department of Homeland Security, IC, and federal agencies. Founded in 2008 and headquartered in Virginia, ATA specializes in secure, scalable, and operationally ready technologies that transform data into actionable insight. With a proven track record in advanced analytics, software development, and technology integration, ATA is uniquely positioned to accelerate federal organizations in a number of ways by leveraging powerful contracting options and delivering cutting-edge, automation-enhanced, AI-assisted capabilities tailored to need and mission assurance imperatives. We believe our diversity of infrastructure, data, and application experience is valuable and is one of the attributes that sets ATA apart.
Summary of Benefits: We expect each member of our team to fully engage creatively and work collaboratively and perform each day to the best of their ability. To support this, we have created a benefit package focused on professional growth, achieving a healthy work-life balance, and participation in the long-term success of the company. Our benefits include: generous paid time-off; an employee incentive program; continuous learning culture, Internal Investment Projects (IIP), virtual brown-bags/level-ups, and other professional development activities; recruiting bonuses; 3% 401k Safe Harbor contributions; Medical/Dental/Vision, Long & Short-term Disability, AD&D insurance, and Life Insurance.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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