Application Performance Monitoring Jobs in Surrey, BC

The Accounts Receivables Supervisor plays a key role in ensuring timely debt recovery to maintain healthy cash flow, while also minimizing financial risk by reducing overdue accounts and bad debt. In addition, this position fosters a positive and inclusive team culture that supports alignment with departmental goals and company values. Beyond overseeing daytoday receivables operations, the role also includes developing and implementing effective collection strategies, as well as collaborating with crossfunctional teams to resolve payment issues and ensure compliance with internal policies. The Supervisor further provides leadership in performance monitoring, process improvement, and reporting to support strategic financial decisionmaking.

Collections Strategy & Performance
Develop and implement strategies to maximize cash collections and reduce overdue accounts
Set departmental goals and KPIs; analyze collection metrics to identify improvement opportunities
Monitor AR aging reports, portfolio volumes, and trends to ensure effective prioritization and resource alignment
Prepare and present reports on collection activities, performance metrics, and risk indicators to stakeholders

Team Leadership & Development
Recruit, train, and manage a team of Receivables Specialists
Conduct performance reviews, provide coaching, and support career development
Foster a collaborative, accountable, and inclusive team culture
Facilitate ongoing learning through workshops, oneonone sessions, and peer knowledge sharing

Operational Excellence & Compliance
Oversee daytoday receivables operations, including use of collections tools such as HighRadius
Monitor the quality and utilization of the Dispute Management Tool
Ensure adherence to company policies, ethical standards, and global accounting/finance guidelines
Conduct periodic audits to ensure compliance and identify process improvement opportunities
Review staffing levels and headcount to maintain budget alignment and operational efficiency

Customer & CrossFunctional Collaboration
Communicate with customers to resolve billing issues and negotiate payment plans
Handle escalated disputes professionally while maintaining positive customer relationships
Partner with finance, sales, and customer service teams to resolve paymentrelated issues
Coordinate with thirdparty collection agencies when required
Collaborate with the Credit Risk Team on legal or insured debt recovery cases

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

• Postsecondary education in Finance, Business, Credit, or a related field (degree or diploma);Credit Certification is a strong asset
• 3+ years working experience in Credit and Collections Department setting
• 2+ years in a supervising or management role
• Strong business presentation skills required
• Proven ability to analyze data, solve problems, and exercise sound judgment
• High level of organization, attention to detail, and followthrough
• Ability to manage change, resolve conflict, and adapt in a fastpaced environment
• Strong customer orientation and ability to collaborate effectively across teams
• Proficiency in MS Office (advanced excel skills)and comfort working with operational data

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $70,000 and $85,000. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers. #LI-TD1