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Application Help Desk Support Jobs in Wisconsin (NOW HIRING)

Robinson, Inc.

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Ability to install and support application upgrades as needed. * Strong organizational skills with ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

New

L&S Electric, Inc.

Help Desk Specialist

Schofield, WI · On-site

Provide technical assistance and support for incoming concerns and issues related to systems ... Minimum of two years' experience as a Help Desk Technician or other customer service role * Ability ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ... Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on ...

ATC Transportation

Be Seen First

Help Desk Analyst

Pleasant Prairie, WI · On-site

$22 - $30/hr

Provide user support and customer service on company-supported computer applications and platforms ... Follow standard help desk procedures * Identify and escalate situations requiring urgent attention ...

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88K/yr

... Database, vendor support pages, and other internet resources * Configure and deploy desktop ... Corporate gym membership If you have any questions or need assistance with the application process ...

Resolve Tech Solutions, LLC

WI · On-site

The Helpdesk Technician - Tier II plays a crucial role within the Help Desk, acting as a critical ... Receive, prioritize, and manage support ticket workflows in ITSM systems, ensuring alignment with ...

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Application Help Desk Support information

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

What cities in Wisconsin are hiring for Application Help Desk Support jobs?

Cities in Wisconsin with the most Application Help Desk Support job openings:

Help Desk Technician

De Pere, WI • On-site

Robinson, Inc.
See more jobs at Robinson, Inc.external

$19.25 - $26/hr

Full-time

Posted 3 days ago

New

Job description

COMPANY OVERVIEW
We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust, loyalty, teamwork, integrity, and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.
Click here to view our Benefits Snapshot
JOB OVERVIEW
As a Desktop Support Specialist, you will be the primary tech support expert for our teams. In this role, you'll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. If you love hands-on problem-solving, enjoy a varied workday, and thrive on being the go-to person when technology doesn't cooperate, this position is a great fit for you. This position will be required to travel to production facilities in Wisconsin.
ROLE + RESPONSIBILITIES (includes but not limited to)
  • Deliver helpdesk support to office staff and internal users.
  • Create, track, and manage all IT support tickets through ticketing system, escalating issues when necessary.
  • Provide first and second level technical support via phone, email and in person for both onsite and remote users.
  • Answer incoming support calls and assist users in real time
  • Set up and onboard new users across the organization, including account creation and system access.
  • Collaborate with the Network Administrator to troubleshoot issues and research solutions.
  • Assist with hardware and software repairs as needed.
  • Order, configure, and deploy domain joined computers, including the installation and management of network printers.
  • Configure, troubleshoot, repair, and replace Android and iPhone mobile devices.
  • Document and develop standard operating procedures.
  • Participation in on call rotation during weeknights and weekends to support production facilities.
  • Troubleshoot and resolve issues across:
    • Windows environments
    • Microsoft 365
    • Networking and VPNs
    • RDP and remote environments
    • VoIP systems (3CX, SIP, call flow issues)
  • Support departmental and cross functional IT projects as assigned.

QUALIFICATIONS
  • Proven experience in a service desk role that supports both internal and external users.
  • Proficient in Microsoft Windows 11 and Office 365 Suite.
  • Quick learner of various computer hardware and software applications.
  • Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones)
  • Ability to install and support application upgrades as needed.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • High attention to detail and accuracy.
  • Strong analytical and problem-solving skills.
  • Clear verbal and written communication, able to explain technical details to non-technical staff and customers.
  • Professional, customer-focused attitude and approach.

PHYSICAL DEMANDS:
  • While performing the duties of this role, the employee is regularly required to use their hands to handle or operate objects, tools, and controls. The employee may occasionally need to lift up to 50 pounds, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

PREFERRED QUALIFICATIONS
  • 3-5 years of Help Desk or technical support experience preferred.
  • Associate's degree in information technology, computer science, or related field. Bachelor's degree preferred.

TRAVEL REQUIREMENTS
Travel to various Robinson locations throughout Northeastern Wisconsin to provide onsite assistance when needed.
At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.
Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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