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Application Help Desk Support Jobs in Tennessee (NOW HIRING)

Upperline Health

Help Desk Technician

Nashville, TN · On-site

$19 - $25.50/hr

About the Help Desk Technician Position We're seeking a proactive and skilled Helpdesk Technician ... The ideal candidate has a strong foundation in helpdesk support and is eager to take on new ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Job Title: IT Help Desk / Desktop Support Technician Location: Tennessee (Onsite) Duration ... Resolve application access and permission issues * Troubleshoot browser-based versus installed ...

K2 Staffing, LLC

Helpdesk Support Level II

Brentwood, TN · On-site

$23 - $33/hr

Summary Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician . An IT Technician's role is ...

Merge IT

Help Desk Analyst - Maryville, TN

Maryville, TN · On-site

$16.75 - $23/hr

... support efforts to improve, simplify, automate, and enhance daily service delivery and client ... Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service ...

K2 Staffing

Helpdesk Support Level II

Brentwood, TN

$19 - $25.50/hr

Summary Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ...

Apex Systems

Tier 1 Help Desk

Oak Ridge, TN · On-site

$17.25 - $23.50/hr

Support commercial and customer-specific applications, software, operating systems, and internet ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and ...

Kenco

Appl. Support Analyst I

Chattanooga, TN · On-site

About the PositionThe Applications Help Desk Support person(s) is responsible for providing ... Refers cases to the application developers when their help is needed to resolve problems. Escalates ...

Prospect Infosys Inc

Tier 1 Helpdesk

Nashville, TN · On-site

$15 - $17/hr

... application issues. * Listen to the customer, ask good questions, and work through problems ... Take part in training, knowledge sharing, and efforts to improve how the Help Desk works. * Support ...

New

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Effectively identifies service desk issues and resolves or escalates problems appropriately.

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Effectively identifies service desk issues and resolves or escalates problems appropriately.

Kenco

Appl. Support Analyst I

Chattanooga, TN · On-site

About the Position The Applications Help Desk Support person(s) is responsible for providing ... Refers cases to the application developers when their help is needed to resolve problems. Escalates ...

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Application Help Desk Support information

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

What cities in Tennessee are hiring for Application Help Desk Support jobs?

Cities in Tennessee with the most Application Help Desk Support job openings:

Help Desk Technician

Nashville, TN • On-site

Upperline Health
Health Care and Social Assistance • 11 - 50 employees
Learn more about Upperline Healthexternal

$19 - $25.50/hr

Full-time

Posted 18 days ago

Upperline Health rating

3.5

Company rating: 3.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

A Specialty Path to Good HealthUpperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.
Triage is temporary.
Treatment is transformative.
Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.
We put patients at the center of value-based care.
About the Help Desk Technician Position
We're seeking a proactive and skilled Helpdesk Technician to join our team. In this role, you'll be the first point of contact for our employees, providing essential technical support and ensuring a smooth and efficient IT environment. The ideal candidate has a strong foundation in helpdesk support and is eager to take on new challenges.
What You'll Do:
  • Serve as the primary point of contact for end-user IT support requests.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Troubleshoot and support mobile devices, with a specific focus on iPad troubleshooting.
  • Assist with Wi-Fi and network connectivity issues.
  • Perform basic administrative tasks within Microsoft Azure Active Directory (Azure AD), including user and group management.
  • Work with SQL databases, executing basic queries and providing support for database-related issues.
  • Provide support and management for mobile devices using a Mobile Device Management (MDM) platform, with a preference for experience with Meraki MDM.
  • Set up and configure new user accounts, workstations, and equipment.
  • Maintain accurate records of all support tickets and solutions.

Required Skills and Competencies:
  • 2 years of proven experience in an IT helpdesk or technical support role preferred.
  • Demonstrated experience in troubleshooting iOS devices, particularly iPads.
  • Basic understanding of SQL.
  • Strong understanding of network fundamentals, including Wi-Fi connectivity.
  • Experience with Microsoft Azure AD for user and group management.
  • Exposure to an MDM platform like Meraki MDM is highly desirable.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication and customer service skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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