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Application Analyst I Jobs in Silver Spring, MD (NOW HIRING)

KeenLogic

Tier I Help Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to ... Required Skills * 1+ years of experience with Hardware/Application Support (Diagnosis/Remediation ...

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VHC Health

Epic Clinical Analyst, Beacon

Alexandria, VA · On-site

This position is an intermediate level analyst position that develops Epic application solutions as ... i.e. smart sets, order sets, documentation flowsheets). Experience supporting Epic clinical systems ...

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Showing results 41-60

All JobsApplication Analyst I JobsApplication Analyst I Jobs in Silver Spring, MD

Application Analyst I information

See Silver Spring, MD salary details

$36.2K

$86.4K

$143.7K

How much do application analyst i jobs pay per year?

As of Aug 7, 2026, the average yearly pay for application analyst i in Silver Spring, MD is $86,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,700.00 and $97,200.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by an Application Analyst I when supporting end-users, and how are they addressed?

Application Analyst I professionals often encounter challenges such as troubleshooting complex user issues, translating technical problems for non-technical users, and managing multiple support requests simultaneously. Success in this role involves strong communication skills, the ability to prioritize tasks effectively, and a collaborative approach with both IT teams and end-users. Many organizations provide ongoing training and encourage teamwork, so new analysts can learn from experienced colleagues and quickly develop problem-solving strategies.

What are the key skills and qualifications needed to thrive as an Application Analyst I, and why are they important?

To thrive as an Application Analyst I, you need a solid understanding of software applications, troubleshooting, and analytical thinking, typically supported by a bachelor’s degree in information technology, computer science, or a related field. Familiarity with SQL, ticketing systems, and common business software platforms is essential, and certifications like ITIL or CompTIA can be beneficial. Strong problem-solving abilities, attention to detail, and effective communication help you collaborate with users and technical teams. These skills ensure smooth application operations, quick resolution of technical issues, and high user satisfaction.

What is the difference between Application Analyst I vs Application Analyst II?

AspectApplication Analyst IApplication Analyst II
Required CredentialsBachelor's degree in IT, Computer Science, or related field; basic knowledge of applications and systemsSame as Application Analyst I, often with additional certifications or experience
Work EnvironmentEntry-level support, troubleshooting, and user assistance within IT teamsMore complex problem-solving, system configuration, and project involvement
Employer & Industry UsageCommonly employed in healthcare, finance, and technology sectorsSimilar industries, with increased responsibilities

The main difference between Application Analyst I and Application Analyst II lies in experience and scope of responsibilities. Application Analyst II typically handles more complex tasks, requires more experience, and may involve project management. Both roles require similar foundational skills and certifications, but the II level is more advanced in troubleshooting and system optimization.

What does an Application Analyst I do?

An Application Analyst I is responsible for supporting, maintaining, and troubleshooting software applications within an organization. They work closely with end-users to resolve technical issues, assist in software upgrades, and ensure that applications function efficiently. Additionally, they may help test new features, document procedures, and coordinate with other IT teams to implement solutions. This entry-level role often serves as a bridge between technical teams and business users, ensuring that applications meet organizational needs.
What are popular job titles related to Application Analyst I jobs in Silver Spring, MD? For Application Analyst I jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Application Analyst I jobs in Silver Spring, MD look for? The top searched job categories for Application Analyst I jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Application Analyst I jobs? Cities near Silver Spring, MD with the most Application Analyst I job openings:
Application Analyst I jobs near you
Infographic showing various Application Analyst I job openings in Silver Spring, MD as of August 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $86,441 per year, or $41.6 per hour.

ServiceNow Business Analyst (Public Trust) - Remote

ICF

Reston, VA • Remote

Full-time

Posted 15 days ago

Job description

The Digital Modernization division of ICF is seeking a skilled and detail-oriented ServiceNow Business Analyst with experience identifying, analyzing and managing business and technical requirements for federal government projects. The ideal candidate will gather business requirements, analyze processes, support platform enhancements, and help deliver scalable ServiceNow capabilities that improve operational efficiency and user experience. Candidates should have experience in multiple technologies (ServiceNow, Jira, Confluence).

What you'll be doing:

  • Work with government stakeholders to gather, document, and validate business and functional requirements.
  • Translate business needs into user stories, workflows, process maps, and functional specifications.
  • Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects.
  • Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence
  • Analyze existing business processes and recommend improvements using ServiceNow best practices.
  • Communicate effectively with a wide variety of technical and non-technical audiences.
  • Create and maintain documentation including BRDs, process flows, SOPs, and training materials.
  • Assist with backlog grooming, sprint planning, and Agile ceremonies.
  • Use diagramming tools to create mockups, workflows to elicit requirements
  • Facilitate workshops, meetings, demos, and UAT sessions with business users.
  • Support testing activities including test case creation, defect tracking, and validation.
  • Provide end-user support and training when needed.

What you must have:

  • Bachelor's Degree
  • 4+years of experienceas a Business Analyst in a fast-paced client facing solution delivery environment.
  • 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
  • 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback.
  • 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence
  • 1+years of experience with ServiceNow platform capabilities and workflows.
  • 1+ years of experience with Agile/Scrum methodologies.
  • Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply
  • Candidates must be able to obtain and maintain a Public Trust with the government
  • Candidate must reside in the U.S., be authorized to work in the U.S.

Desired Skills:

  • Excellent oral and written communication skills
  • Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills.
  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.
  • Experience thriving in ambiguous solution-delivery environments.
  • Ability to work well under constantly changing deadlines and priorities.
  • Excellent analytical, communication, and stakeholder management skills.

Job Location: This position requires that the job be performed within the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,355.00 - $114,503.00Nationwide Remote Office (US99)

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