Apple Support Specialist
Troy, MI · Remote
We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our ...
Troy, MI · Remote
We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our ...
Troy, MI · Remote
We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Join Apple, and help us leave the world better than we found it! Our sales team is, in many ways ... Minimum Qualifications * 5 years of experience leading remote/field-based sales engineering ...
Join Apple, and help us leave the world better than we found it! Our sales team is, in many ways ... Minimum Qualifications * 5 years of experience leading remote/field-based sales engineering ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Austin, TX · Remote
$194K - $292.20K/yr
Preferred Qualifications 7 years of experience leading quota-carrying, remote/field-based sales ... Understanding of Apple's security resources and can articulate clearly Apple's dedication to ...
Apple Business Systems Engineer Manager The people here at Apple don't just create products -- they ... Minimum Qualifications * 5 years of experience leading remote/field-based sales engineering ...
Apple Business Systems Engineer Manager The people here at Apple don't just create products -- they ... Minimum Qualifications * 5 years of experience leading remote/field-based sales engineering ...
The people here at Apple don't just create products, they build the kind of wonder that has ... Experience managing remote or globally distributed teams across multiple time zones. Technical ...
The people here at Apple don't just create products, they build the kind of wonder that has ... Experience managing remote or globally distributed teams across multiple time zones. Technical ...
Cupertino, CA · On-site +1
$181.10K - $318.40K/yr
As Apple builds deeper and more complex experiences in Home, scalability and reliability become essential to make sure we're building the great experience our users expect! We're looking for remote ...
Cupertino, CA · On-site +1
$181.10K - $318.40K/yr
As Apple builds deeper and more complex experiences in Home, scalability and reliability become essential to make sure we're building the great experience our users expect! We're looking for remote ...
Monterey, VA · Remote
$77.80K - $103.70K/yr
Conduct up to three (3) onsite visits and remote support as needed (total of up to 114 work hours). * Deliver informal knowledge transfer to DLIFLC technical staff on Apple best practices. * Provide ...
Monterey, VA · Remote
$77.80K - $103.70K/yr
Conduct up to three (3) onsite visits and remote support as needed (total of up to 114 work hours). * Deliver informal knowledge transfer to DLIFLC technical staff on Apple best practices. * Provide ...
Role Number: 200652126-0836 Summary As Apple builds deeper and more complex experiences in Home ... remote engineers to participate in both the Thread & Matter standards with a primary focus on ...
Role Number: 200652126-0836 Summary As Apple builds deeper and more complex experiences in Home ... remote engineers to participate in both the Thread & Matter standards with a primary focus on ...
San Diego, CA · On-site +1
$193K - $290.10K/yr
We manage a fleet of thousands of Apple devices used in a centralized, automated test system which ... remote access systems, and continuous integration software - Partnering with metrics teams to ...
San Diego, CA · On-site +1
$193K - $290.10K/yr
We manage a fleet of thousands of Apple devices used in a centralized, automated test system which ... remote access systems, and continuous integration software - Partnering with metrics teams to ...
Austin, TX · On-site +1
$181.10K - $318.40K/yr
You'll ensure Apple products and services can seamlessly and efficiently handle the tasks that make ... in distributed remote management systems, such as LSF, SGE, or NC Implemented applications ...
Austin, TX · On-site +1
$181.10K - $318.40K/yr
You'll ensure Apple products and services can seamlessly and efficiently handle the tasks that make ... in distributed remote management systems, such as LSF, SGE, or NC Implemented applications ...
Austin, TX · On-site +1
$181.10K - $318.40K/yr
You'll ensure Apple products and services can seamlessly and efficiently handle the tasks that make ... in distributed remote management systems, such as LSF, SGE, or NC Implemented applications ...
Austin, TX · On-site +1
$181.10K - $318.40K/yr
You'll ensure Apple products and services can seamlessly and efficiently handle the tasks that make ... in distributed remote management systems, such as LSF, SGE, or NC Implemented applications ...
Austin, TX · On-site +1
$147.40K - $272.10K/yr
You'll ensure Apple products and services can seamlessly and efficiently handle the tasks that make ... in distributed remote management systems, such as LSF, SGE, or NC Implemented applications ...
Austin, TX · On-site +1
$147.40K - $272.10K/yr
You'll ensure Apple products and services can seamlessly and efficiently handle the tasks that make ... in distributed remote management systems, such as LSF, SGE, or NC Implemented applications ...
Seattle, WA · On-site +1
$139.50K - $258.10K/yr
Join Apple's innovative team to shape the future of traffic and service development. In this role ... Strong communication skills with an ability to collaborate effectively with remote teams.
Seattle, WA · On-site +1
$139.50K - $258.10K/yr
Join Apple's innovative team to shape the future of traffic and service development. In this role ... Strong communication skills with an ability to collaborate effectively with remote teams.
$20.5K - $33.5K
16% of jobs
$38.4K is the 25th percentile. Wages below this are outliers.
$33.5K - $46.5K
24% of jobs
The median wage is $55.3K / yr.
$46.5K - $59.5K
15% of jobs
$59.5K - $72.5K
8% of jobs
$72.5K - $85.5K
7% of jobs
$93.4K is the 75th percentile. Wages above this are outliers.
$85.5K - $98.5K
7% of jobs
$98.5K - $111.5K
5% of jobs
$111.5K - $124.5K
5% of jobs
$124.5K - $137.5K
4% of jobs
$137.5K - $150.5K
4% of jobs
$150.5K - $163.5K
3% of jobs
$20.5K
$75.3K
$163.5K
| Aspect | Apple Remote | Apple Support Specialist |
|---|---|---|
| Credentials | None required, basic familiarity with Apple devices | Apple certifications or technical training often preferred |
| Work Environment | Remote, customer-facing | In-person or remote, technical support environment |
| Industry Usage | Customer support for Apple products via remote tools | Technical support and troubleshooting for Apple products |
| Common Search/Comparison | Remote control of Apple devices | Technical support roles for Apple |
Apple Remote typically refers to a remote control device or software used to operate Apple devices remotely. Apple Support Specialist is a customer service role providing technical assistance for Apple products. While both involve Apple products, the Remote is a tool, whereas the Support Specialist is a professional role focused on troubleshooting and support services.
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.
Job Summary:
MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
Job Responsibilities:
Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
User account setup using local, open directory and active directory.
Migration of user data from system to system.
Imaging of Mac's using Netboot/Netimage or similar product such as Casper.
Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.
Basic hardware repair including hard drive and memory upgrades.
Must have excellent verbal and written communications skills, as you will be working in a customer service environment.
Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
Ability to travel to and from clients sites.
Bachelor's Degree in an IT related field (preferred).
Apple Certifications at OS level (minimally) and hardware level.
Basic computer hardware repair experience.
Daily reporting to clients.
Tracking time and job notes in job ticketing system and time tracking software.
Notes:
This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.
If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.
All your information will be kept confidential according to EEO guidelines.