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Apple Customer Support Jobs in Remote, OR (NOW HIRING)

... customer experience. These end-users-the humans who benefit from our work-are at the core of ... Supporting the review, approval and posting of A/P invoices, A/R invoices, Cash Receipts, and Labor ...

Beauty Advisor

Roseburg, OR · On-site

$15.75 - $19.50/hr

The BA supports the leadership team through a focus on performance (service/retail sales and in ... Apple devices) * Ability to build and maintain strong customer relationships * Ability to ...

Beauty Advisor

Roseburg, OR · On-site

$15.75 - $19.50/hr

The BA supports the leadership team through a focus on performance (service/retail sales and in ... Apple devices) * Ability to build and maintain strong customer relationships * Ability to ...

Beauty Advisor

Roseburg, OR · On-site

$15.75 - $19.50/hr

The BA supports the leadership team through a focus on performance (service/retail sales and in ... Apple devices) * Ability to build and maintain strong customer relationships * Ability to ...

Apple Customer Support information

See Remote, OR salary details

$12

$19

$28

How much do apple customer support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for apple customer support in Remote, OR is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Apple Customer Support representatives, and how are they typically addressed?

Apple Customer Support representatives often encounter challenges such as troubleshooting complex device issues remotely, managing high call volumes during product launches, and handling frustrated or upset customers. To address these, Apple provides extensive training, access to a robust knowledge base, and escalation procedures for unresolved cases. Team members also benefit from regular coaching and support from supervisors, fostering a collaborative environment where sharing solutions and best practices is encouraged.

What are the key skills and qualifications needed to thrive as an Apple Customer Support representative, and why are they important?

To thrive as an Apple Customer Support representative, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with Apple’s support tools, CRM systems, and troubleshooting software is essential. Excellent communication, patience, and active listening skills help you deliver exceptional service and resolve customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and uphold Apple’s reputation for quality support.

How much do Apple support people get paid?

Apple Customer Support representatives typically earn an hourly wage ranging from $15 to $25, depending on experience and location. Salaries can also include benefits such as health insurance and employee discounts, with some roles offering additional incentives or bonuses.

Is it difficult to get hired at Apple?

Getting hired as an Apple Customer Support representative can be competitive, as the company seeks candidates with strong communication skills, technical knowledge, and customer service experience. The hiring process typically involves multiple interviews and assessments to evaluate technical proficiency and interpersonal skills.

What is the difference between Apple Customer Support vs Apple Technical Support?

AspectApple Customer SupportApple Technical Support
Required CredentialsHigh school diploma or equivalent; certifications optionalHigh school diploma; technical certifications (e.g., CompTIA, Apple Certified Support Professional) preferred
Work EnvironmentCall centers, remote support, retail storesRemote troubleshooting, on-site repairs, specialized support teams
Employer & Industry UsageApple Inc., retail and online supportApple Inc., technical service centers, authorized repair shops
Common Search & Comparison IntentCustomer service, troubleshooting, product supportTechnical troubleshooting, device repair, hardware/software issues

Apple Customer Support primarily handles general customer inquiries, troubleshooting, and product information. In contrast, Apple Technical Support focuses on technical troubleshooting, hardware repairs, and resolving complex device issues. Both roles require strong communication skills, but technical support often demands more technical knowledge and certifications.

What is an Apple Customer Support representative?

An Apple Customer Support representative is a professional who assists customers with their Apple products and services, such as iPhones, Macs, iPads, and Apple accounts. They help troubleshoot technical issues, answer product-related questions, provide guidance on using Apple devices, and resolve billing or account concerns. Representatives can be reached via phone, chat, or email, and are trained to deliver a high-quality customer experience. Their goal is to ensure that customers get the most out of their Apple products and services.

Does Apple offer fully remote work?

Apple Customer Support roles are primarily based in physical retail stores and office locations, but some remote support positions are available, especially for technical or specialized roles. Remote work options depend on the specific position and team requirements, and candidates should review job postings for remote eligibility and requirements such as technical skills and equipment.

Can I work for Apple support from home?

Apple Customer Support roles can be remote, allowing employees to work from home depending on the position and company policies. These roles typically require strong communication skills, technical knowledge, and the ability to troubleshoot customer issues remotely. Availability of remote work may vary based on location and current company guidelines.
What job categories do people searching Apple Customer Support jobs in Remote, OR look for? The top searched job categories for Apple Customer Support jobs in Remote, OR are:
Infographic showing various Apple Customer Support job openings in Remote, OR as of July 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 43% Physical, and 57% Remote job distribution, with an average salary of $39,886 per year, or $19.2 per hour.

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Job description

Company Description

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.

As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.

These end-users-the humans who benefit from our work-are at the core of everything we do. We research beneficiaries' needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.

Job Description

Position Summary

The Accounting Operations Manager is responsible for supporting all aspects of Nava's accounting operations including accounts payable (A/P) and accounts receivable (A/R), Payroll, month-end close out, reconciliation, state reporting compliance, and auditing. This role reports to the Controller and assists with maintaining the general ledger system and internal controls, ensuring compliance with GAAP and FAR. The Accounting Operations Manager fulfills these duties using a high level of discretion in collaboration with Contracts, People Operations, Program Finance, Delivery Management, and Nava leadership. These responsibilities together support Nava's culture and mission: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work

What you'll do

    • Preparing recurring month-end journal entries 
    • Preparing the reconciliation for assigned balance sheet accounts
    • Assisting with preparing the month-end closing schedule
    • Supporting the review, approval and posting of A/P invoices, A/R invoices, Cash Receipts, and Labor costs
    • Assisting with the preparation of financial workbook and presentations
    • Reviewing and organizing incoming mail
    • Responding to and filing state reports, including submitting payments to maintain state compliance
    • Preparing schedules to support state filings
    • Coordinating with A/P to ensure accurate and timely recording with saving backups
    • Communicating with Paylocity about any state notifications related to payroll
    • Researching and resolving any issues related to state compliance
    • Setting up new hires in system and sending temporary login passwords 
    • Adding fringe related project codes, overhead/G&A codes, and PTO accrual plan to system
    • Reconciling salary/hourly rates, termed dates, name changes, and organization in Unanet to the data in Paylocity
    • Deactivating user accounts
    • Resolving any import errors from Paylocity to Unanet
    • Review A/P, A/R and Payroll day-to-day transactions
    • Assisting in preparing audit documentations and analyses
    • Assisting with helpdesk tickets relating to accounting
    • Serving as a backup for processing of A/P, A/R
    • Processing payroll
    • Recommending and implementing processes to improve efficiencies
    • Developing and maintaining accounting policies and SOPs
    Qualifications

    Required skills

      • 5-10 years of relevant accounting experience
      • Experience with government contracting, payroll, and month-end closeout is required
      • Working knowledge of GAAP and FAR requirements
      • Strong organizational skills and ability to prioritize
      • Excellent customer service skills for both internal and external customers
      • Bachelor's degree in accounting, finance or business administration
      • Unanet experience a plus
      • Proficient in GSuite, Slack, Zoom, Excel, and Apple computers

    Desired skills

      • Experience working with a public benefit company
    Additional Information

    Other requirements

    All roles at Nava require the following:

      Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.

      Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card.

      May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

    Perks working with Nava

     Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.

     Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave.

     Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.

     Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.

     Employee wellness program: Access our comprehensive Employee Wellness Program.

     Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.

     Fertility support: Benefit from fertility support and treatment options.

     Sabbatical leave: We offer a sabbatical leave program.

     401k contributions: We match 4% of your salary in 401k contributions.

     Flexible work arrangements: We offer flexible work arrangements to suit your needs.

     Home office setup: Receive assistance with your home office setup and a monthly phone allowance.

     Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).

     Learning and development: Access our comprehensive learning and development program.

     Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.

     Equity stock options: Benefit from equity stock options.

     Employee referral program: Participate in our employee referral program.

     Commuter benefits: Enjoy commuter benefits.

     Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.

     Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.

    Location

    We have fully remote options if you reside in one of the following states:

    Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.

    *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.