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Apple Chat Support Jobs in Draper, UT (NOW HIRING)

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Apple Chat Support information

See Draper, UT salary details

$13

$24

$41

How much do apple chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for apple chat support in Draper, UT is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $26.54 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Apple Chat Support representatives, and how can they be addressed?

Apple Chat Support representatives often face challenges such as managing multiple customer inquiries simultaneously, troubleshooting unfamiliar technical issues, and maintaining composure with frustrated users. To address these, Apple provides thorough training and easy access to internal knowledge bases and escalation channels. Representatives benefit from staying organized and asking clarifying questions to ensure they fully understand customer concerns. Collaborating with team leads and peers is also encouraged, allowing faster problem-solving and professional growth. By leveraging available resources and fostering strong communication within the team, most challenges can be effectively managed.

What is an Apple Chat Support?

An Apple Chat Support job involves assisting customers with inquiries, troubleshooting technical issues, and providing support for Apple products and services through online chat. Support advisors help customers resolve problems, offer product recommendations, and guide them through troubleshooting steps. This role requires strong communication skills, problem-solving abilities, and knowledge of Apple products. Chat support agents typically work remotely or in Apple support centers, ensuring customers receive timely and effective assistance.

What skills and qualifications are needed for Apple Chat Support?

To thrive as an Apple Chat Support representative, you need strong problem-solving abilities, excellent written communication skills, and a basic understanding of Apple products and systems, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, live chat platforms, and possibly Apple’s internal troubleshooting resources is typically expected. High emotional intelligence, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure fast, clear, and empathetic support for customers, leading to high satisfaction and efficient issue resolution.

Apple Chat Support jobs near you
Infographic showing various Apple Chat Support job openings in Draper, UT as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $50,649 per year, or $24.4 per hour.

Mac L1 Support Engineer

Milestone Technologies, Inc.

Salt Lake City, UT • On-site

$35/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

12 month onsite W2 Contract (No C2C/No Visa Sponsorship)

Onsite in Salt Lake City, UT 84101

Pay up to $35.00/hr. (No PTO and No Paid Holidays)


The ideal candidate has experience supporting 300+ end users in a primarily Mac environment (90% macOS) and hands-on experience administering Jamf Pro for Apple device management and end-user support.


We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance to end users. This role is responsible for troubleshooting basic IT issues, managing service requests, and ensuring timely resolution or escalation of incidents to higher-level support teams.


Key Responsibilities

  • Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing systems
  • Diagnose and resolve basic hardware, software, and network issues
  • Log, track, and manage incidents and service requests in the ITSM tool (e.g., ServiceNow)
  • Perform initial troubleshooting for:
  • Password resets and access issues
  • Email and collaboration tools (Outlook, Teams, etc.)
  • Desktop, laptop, and peripheral issues
  • Basic network/connectivity problems
  • Escalate complex issues to L2/L3 support teams with proper documentation
  • Maintain accurate records of all interactions and resolutions
  • Follow standard operating procedures (SOPs) and service level agreements (SLAs)
  • Assist with user onboarding/offboarding tasks, including account setup and system access
  • Provide guidance and support to users on IT policies and tools
  • Contribute to knowledge base documentation and process improvements


Required Skills & Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 2 years of experience in IT support, help desk, or technical support role
  • Basic understanding of:
  • Windows/Mac operating systems
  • Active Directory (user management, password resets)
  • Networking fundamentals (DNS, DHCP, VPN)
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple tasks


The estimated pay range for this position is USD $25/Hr - USD $30.50/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

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