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IT Manager / Systems Administrator

Company Overview

NexGen Technologies is a technology company providing a subscription-based B2B collaboration and communication platform that significantly improves the productivity of distributed teams. We need an experienced systems administrator who ensures the reliability and security of our internal infrastructure and customer-facing platform.

Position Summary

Reporting directly to the CTO, the Senior IT Administrator will manage Microsoft 365, ZoHo, Atlassian, and other 3rd party accounts, implement and ensure security best practices, maintain service level agreements, build monitoring dashboards, and ensure operational excellence across our back-end operational and customer-facing technology platforms.

This is a hands-on, individual contributor role requiring both deep technical expertise and excellent communication and teamwork skills.

Key Responsibilities

Systems Administration & Security

• Administer Microsoft 365 environment, including user management, licensing, email, security policies, and compliance configurations
• Manage Microsoft Defender for Endpoint, Identity Protection, and Cloud App Security
• Oversee Microsoft Entra ID (Azure AD) for identity and access management, SSO, and conditional access policies
• Administer ZoHo suite, including CRM, Campaigns, WorkDrive, Billing, Vault, and user management
• Administer CCaaS accounts, including Nobelbiz and 8x8
• Maintain security posture and assist with SOC 2 and HIPAA compliance efforts

Endpoint Management

• Configure and deploy Windows PCs and Mac devices for corporate use with appropriate security controls
• Establish and maintain browser configuration standards for SaaS applications across Edge, Chrome, Firefox, and Safari
• Troubleshoot hardware and software issues for remote team members

Service Desk & Support

• Manage Jira Service Desk, including workflow configuration, automation, and SLA management
• Provide technical support for internal systems and the NexGen Virtual Workplace platform
• Support third-party integrations and web applications, including audio/video and browser-related issues.
• Collaborate closely with operations and customer support teams on issue resolution
• Participate in a rotating on-call schedule for after-hours support

Platform Support

• Work within agile framework (Scrum/Kanban) for project delivery and issue tracking
• Document processes, configurations, and troubleshooting procedures
• Document solutions and maintain knowledge base articles.
• Continuously improve automated support responses and results accuracy
• Help build dashboards for systems monitoring

Qualifications

Required

• 5+ years of experience in IT administration or systems engineering
• Expert-level proficiency with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
• Hands-on experience with Microsoft 365 Defender and Entra ID (Azure AD)
• Demonstrated expertise in Zoho CRM, Support, WorkDrive, Billing, and Vault administration
• Proficiency with Jira Service Desk administration and workflow management
• Strong experience configuring Windows and macOS devices for enterprise use
• Solid understanding of agile methodologies (Scrum, Kanban)
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication skills for technical and non-technical audiences
• Self-directed work style with ability to manage priorities in a fast-paced startup environment
• Bachelor's degree in information technology, Computer Science, or a related field.

Preferred

• Experience supporting AWS-based SaaS platforms
• Familiarity with SOC 2 and/or HIPAA compliance requirements
• Experience with infrastructure-as-code or automation tools (PowerShell, Azure CLI, etc.)
• Background in identity management and SSO implementations
• Prior startup or small team experience

Work Environment

• Hybrid position
• Must be physically located in the South Florida region
• Participation in a rotating on-call schedule is required
• Collaborative work with operations, customer support, and engineering teams

Who You Are

A collaborative team player who thrives in demanding, dynamic environments. You balance technical precision with practical problem-solving, communicate clearly with both technical and non-technical stakeholders, and take ownership of systems to ensure reliability and optimal performance.

Compensation & Benefits

Salary commensurate with experience. Benefits package details provided during the interview process.

Equal Opportunity Employer