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Apex Call Center Jobs (NOW HIRING)

Apex Systems

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Inbound Customer Service Representatives

Allen Park, MI · On-site

$19/hr

Previous call center, customer service, or support experience preferred * Strong verbal ... Company Description Apex Systems is a world class technology service business that incorporates ...

Apex Informatics

Staffing Lead

Will recruit call center reps, high volume recruitment, hiring 2-3 call center classes per month. * Will partner with 2-3 other recruiters to train on process. * Training is usually 2 months to be up ...

Apex Systems

AWS CX Architect

Sacramento, CA · On-site +1

$70.50 - $92.50/hr

... call flows, and conversational AI integration (Amazon Lex). * Experience integrating contact center ... Everforth Apex is a world-class IT services company that serves thousands of clients across the ...

Apex Systems

Pharmacist

Nashville, TN

$56.25 - $67.50/hr

Company Description Apex Systems LLC, a division of On Assignment, is an IT staffing and services ... Center operations preferred Additional Information Apply Now! Give me a call at 469-729-5756 All ...

Apex Underground

General Manager

Arvada, CO

$115K - $145K/yr

Why We Need You Apex Underground's Residential amp; Short-Cycle Profit Center -- water and sewer ... You'll own this business from first call to final invoice: driving sales, running operations ...

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How much do apex call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for apex call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced by agents working at Apex Call Center, and how can they be managed?

Agents at Apex Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, it's important to practice effective time management, maintain a calm demeanor under pressure, and utilize the training and support resources provided by the company. Regular team meetings and feedback sessions also help agents share strategies and stay motivated. Building strong communication skills and resilience can make a significant difference in day-to-day success.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Apex Call Center, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Patience, active listening, and resilience are crucial soft skills for managing customer concerns and maintaining professionalism under pressure. These skills ensure effective customer service, high satisfaction rates, and efficient resolution of issues in a fast-paced environment.

What is an Apex Call Center?

An Apex Call Center is a company or facility that handles inbound and outbound customer communications on behalf of client organizations. These centers typically provide services such as customer support, technical assistance, telemarketing, and order processing, often using phone, email, chat, or social media channels. Apex Call Centers may serve a variety of industries and are known for offering scalable solutions to manage large volumes of customer interactions efficiently. Their goal is to enhance customer satisfaction while ensuring clients’ business needs are met.
Infographic showing various Apex Call Center job openings in the United States as of June 2026, with employment types broken down into 10% Locum Tenens, 10% As Needed, 5% Full Time, 65% Part Time, and 10% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Inbound Customer Service Representatives

Inbound Customer Service Representatives

Apex Systems

Allen Park, MI • On-site

$19/hr

Contractor

Medical, Dental, Vision

Posted 5 days ago

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Job description

Position: Inbound Support Specialist

Length of Contract: 5-12 months (possible FTE conversion)

Location: Onsite, Allen Park, MI 48101

Rate: $19/hr.

 Inbound Support Specialist

About the Role

We are seeking empathetic, detail‐oriented Inbound Support Specialists to support members through inbound calls related to insurance claims. In this role, you’ll provide clear guidance, answer questions, and help resolve issues efficiently—often during sensitive or high‐stress moments for members.

This is a great opportunity for individuals with strong customer service skills who want to grow within a structured, regulated industry. Success in this role requires excellent communication, professionalism, and a genuine desire to help others.


What You’ll Do

  • Handle inbound calls from members regarding insurance claims and related questions
  • Explain claim status, required documentation, coverage details, and next steps
  • Guide members through claim submissions, decisions, and appeals when needed
  • Follow up on open or unresolved claims to ensure timely resolution
  • Provide clear, accurate explanations while demonstrating empathy and active listening
  • Deliver a consistently high level of customer service in every interaction
  • Accurately document calls, actions, and updates in the CRM system
  • Track call outcomes and member feedback
  • Adhere to all company policies, procedures, and confidentiality requirements


What We’re Looking For

  • High school diploma or equivalent required; Associate or Bachelor’s degree preferred
  • Previous call center, customer service, or support experience preferred
  • Strong verbal communication and interpersonal skills with a customer‐first mindset
  • Ability to remain calm, professional, and empathetic in sensitive situations
  • Strong problem‐solving skills and attention to detail
  • Comfort navigating multiple systems and software tools
  • Ability to work in a fast‐paced environment and manage multiple priorities
  • Interest in learning insurance, healthcare, and regulated business processes
  • Flexibility to work evenings, weekends, or holidays as needed
  • Knowledge of insurance terminology, claims processing, or regulatory requirements is a plus


Why This Role Matters

In this role, you’ll play a critical part in helping members feel informed, supported, and confident during complex claim processes. Your work directly impacts member experience and trust.

Company Description

Apex Systems is a world class technology service business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions.