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Aog Manager Jobs in Virginia (NOW HIRING)

Ag

Customer Resolution Specialist

Herndon, VA · On-site

Receive, process and manage AOG customer orders in CRM tool and ERP system * Process quotations * Analyze order upon receipt and validate order urgency and prioritization * Conduct credit ...

Airbus

Customer Resolution Specialist

Herndon, VA · On-site

Receive, process and manage AOG customer orders in CRM tool and ERP system * Process quotations * Analyze order upon receipt and validate order urgency and prioritization * Conduct credit ...

Sparks Group

Customer Service Representative-AOG

Herndon, VA · On-site

$16.50 - $22.25/hr

Provide feedback and reporting to supplier management group on supplier performance. * Ensure shipping directions are following properly for urgent orders. * Qualifications/Background Profile:

Ag

Heavy Maintenance Operations Leader

Herndon, VA · On-site

The Heavy Maintenance operations manager will report operationally to the regional Heavy Maintenance Program Manager and functionally to the Head Of Structure Repair Excellence (AOG and heavy ...

Ag

Logistics Project Manager

Dulles, VA · On-site

The facility is a 24/7 fulfillment center, with an Aircraft on Ground (AOG) support desk, and ... Manage communication and report on project status, risks, and outcomes to senior leadership and ...

dynamicaviation

ISR Rotational A&P Mechanic

Bridgewater, VA · On-site

$27.75 - $36.25/hr

... and AOG situations to Maintenance Control and the direct supervisor * Closely work with customers on tasks as requested by management and assist pilots with aircraft servicing pre/post flights

Ag

Transportation Manager

Dulles, VA · On-site

You serve as the regional Subject Matter Expert (SME) for complex flows, including AOG (Aircraft on ... Project Management Expertise and used to work with external service providers * Ability to clearly ...

Airbus

Transportation Manager

Dulles, VA · On-site

You serve as the regional Subject Matter Expert (SME) for complex flows, including AOG (Aircraft on ... Project Management Expertise and used to work with external service providers * Ability to clearly ...

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Aog Manager information

What is an AOG manager?

An AOG (Aircraft on Ground) Manager is responsible for coordinating and expediting the repair and delivery of critical aircraft parts and services when an aircraft is grounded due to technical issues. Their main goal is to minimize downtime and ensure that aircraft return to service as quickly and safely as possible. This role involves working closely with maintenance teams, suppliers, and logistics providers to resolve urgent issues and manage resources efficiently.

What are the key skills and qualifications needed to thrive as an AOG manager?

To excel as an AOG Manager, you need in-depth knowledge of aviation maintenance, logistics coordination, and regulatory compliance, often backed by a degree in aviation management or a related field. Familiarity with maintenance tracking systems, inventory management software, and aviation industry platforms like AMOS or TRAX is typically required. Strong problem-solving abilities, communication skills, and the capacity to perform under pressure set top performers apart. These skills are crucial for minimizing aircraft downtime, ensuring safety, and maintaining efficient airline operations in high-stakes situations.

What are some common challenges faced by AOG managers and how can they be addressed?

AOG (Aircraft on Ground) Managers often face the challenge of responding quickly to unexpected aircraft maintenance issues, which require rapid coordination with logistics, suppliers, and maintenance teams. Balancing tight deadlines, limited resources, and high-pressure situations is common, and it’s crucial to have strong problem-solving skills and clear communication channels. Building solid relationships with vendors and maintaining up-to-date knowledge of supply chain logistics can help address these challenges and ensure timely resolution of AOG events.

What is the difference between Aog Manager vs Maintenance Supervisor?

AspectAog ManagerMaintenance Supervisor
CredentialsRelevant certifications (e.g., AOG certification, technical diplomas)Technical certifications, experience in maintenance
Work EnvironmentAirport operations, airline or ground handlingAircraft maintenance facilities, hangars
Employer & IndustryAirlines, ground handling companiesAircraft maintenance companies, airlines
Search & Comparison IntentOperational management of AOG situationsSupervising maintenance tasks

The Aog Manager focuses on managing aircraft on ground (AOG) situations, coordinating rapid repairs to minimize flight delays, often within airport operations. Maintenance Supervisors oversee routine and emergency aircraft maintenance, ensuring safety and compliance. While both roles require technical certifications and work in aviation environments, the Aog Manager emphasizes operational coordination during urgent aircraft issues, whereas Maintenance Supervisors focus on maintenance execution and supervision.

What are the most commonly searched types of Aog jobs in Virginia?

The most popular types of Aog jobs in Virginia are:

What cities in Virginia are hiring for Aog Manager jobs?

Cities in Virginia with the most Aog Manager job openings:

Infographic showing various Aog Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

AOG Customer Resolution Specialist- Herndon, VA

Herndon, VA • On-site

PDS Defense
See more jobs at PDS Defenseexternal

Other

Medical, Retirement

Re-posted 12 days ago

Job description

Call Center/Customer Service

AOG Customer Resolution Specialist- Herndon, VA henrdon, VA Posted: 6/26/2026

Job Description

Job ID#:

218736

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

?? AOG Customer Resolution Specialist

Location: Herndon, VA

Company: PDS Defense, Inc.

?? Role Overview

The Aircraft on Ground (AOG) Customer Resolution Specialist is a high-urgency, operations-focused role responsible for managing and expediting critical aircraft parts orders. This role ensures rapid resolution of AOG situations by coordinating across engineering, supply chain, and suppliers while maintaining constant communication with customers.

This is a 24/7 operations role requiring rotating shifts.

? Schedule

  • 5 days/week with rotating shifts (every 4-8 weeks)

  • Shifts:

  • 1st: 6:00 AM - 2:30 PM

  • 2nd: 2:00 PM - 10:30 PM

  • 3rd: 8:30 PM - 7:00 AM

  • Includes nights, weekends, and holidays

?? Key Responsibilities

?? Order Processing & Customer Support (50%)

  • Manage AOG orders in CRM and ERP systems

  • Process quotes and validate urgency of orders

  • Handle credit authorization and release holds for urgent situations

  • Escalate critical issues and coordinate with engineering teams

  • Manage drop shipments and supplier coordination

  • Resolve pricing and part discrepancies

?? Customer Communication (20%)

  • Provide real-time updates via phone and CRM (Freshdesk)

  • Offer alternative solutions to meet urgent needs

  • Coordinate freight/logistics for on-time delivery

  • Investigate and resolve customer complaints

  • Lead internal coordination for AOG cases

?? Reporting & Technical Coordination (20%)

  • Lead shift handoffs and daily AOG status meetings

  • Partner with Engineering, Quality, and Supply Chain teams

  • Use technical tools (e.g., 220 World) to find solutions

  • Provide updates in operations calls

?? Other (10%)

  • Additional duties as needed

? Basic Qualifications

  • Bachelor's degree OR equivalent experience

  • 3+ years in customer service in fast-paced environments

  • Availability for rotating shifts (required)

? Preferred Background

  • Aviation, aerospace, or military environment

  • Experience in:

  • Supply chain / logistics

  • Airline operations or maintenance

  • Material management

  • Familiarity with ERP/CRM systems

  • Strong problem-solving and decision-making ability

?? Key Traits for Success

  • Thrives under pressure and urgency

  • Strong communication across multiple stakeholders

  • Quick decision-maker with sound judgment

  • Customer-first mindset (critical KPI: speed + resolution quality)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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