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Answering Service Rep Jobs in Baton Rouge, LA (NOW HIRING)

Sharecare

Lead Customer Service Rep

Baton Rouge, LA · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ... answering inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and ...

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Answering Service Rep information

See Baton Rouge, LA salary details

$12

$22

$37

How much do answering service rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for answering service rep in Baton Rouge, LA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $26.30 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.
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What cities near Baton Rouge, LA are hiring for Answering Service Rep jobs? Cities near Baton Rouge, LA with the most Answering Service Rep job openings:
Answering Service Rep jobs near you

Customer Service Representative

Window World of Baton Rouge

Baton Rouge, LA • On-site

$15/hr

Part-time

Retirement

Re-posted 6 days ago

Job description

Part-Time Remote Customer Service Representative

Window World | Baton Rouge, LA

Join America's Largest Replacement Window Company!

Window World is looking for a friendly, dependable, and customer-focused Part-Time Remote Customer Service Representative to support our Baton Rouge team. If you enjoy helping customers, solving problems, and providing exceptional service, we'd love to hear from you.

As a Customer Service Representative, you'll be the first point of contact for our customers. You'll assist with answering questions, scheduling appointments, resolving concerns, and ensuring every customer receives the outstanding service Window World is known for.

This is a part-time remote position. Candidates must reside in or near the Baton Rouge area for training, occasional in-person meetings, or other business needs as required.

What You'll Do
  • Provide exceptional customer service through phone, email, text messaging, and online chat.
  • Answer customer questions regarding products, services, appointments, and company policies.
  • Schedule appointments for estimates, installations, service calls, and other related services.
  • Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
  • Maintain accurate customer records and document all customer interactions.
  • Process customer payments and update customer account information.
  • Support outbound customer communication initiatives and follow-up programs.
  • Work closely with internal departments to ensure timely issue resolution.
  • Identify opportunities to improve customer satisfaction and internal processes.
  • Meet departmental performance goals, including quality, productivity, and customer satisfaction.
  • Assist with training and onboarding new team members when assigned.
  • Perform other duties as assigned.
What We're Looking For
  • High school diploma or equivalent required.
  • At least one year of customer service or call center experience (two or more years preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and active listening abilities.
  • Proficiency with Microsoft Office and the ability to learn new software quickly.
  • Accurate data entry and typing skills.
  • Ability to work independently while maintaining strong communication with the team.
  • Reliable internet connection and a dedicated, professional workspace free from distractions.
  • Positive attitude, dependable work ethic, and a passion for providing outstanding customer service.
Schedule

Part-Time Remote Position

Flexible schedule based on business needs.

Candidates must reside in or near Baton Rouge, Louisiana.

Pay & Benefits
  • Starting at $15.00 per hour (based on experience)
  • Weekly pay
  • Flexible part-time schedule
  • 401(k) with company match (based on eligibility)
  • Opportunities for performance bonuses
  • Professional development and career advancement opportunities
Why Window World?

For more than 30 years, Window World has been America's leading replacement window company, serving homeowners with high-quality products and exceptional customer service. We believe our employees are our greatest asset and are committed to providing a supportive team environment, opportunities for growth, and a culture focused on customer satisfaction.

If you're looking for a flexible part-time opportunity with a company that values its employees and customers, we'd love to hear from you.

Apply today and don't miss your WINDOW of opportunity!

Apply