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Answer Force Jobs in Maryland (NOW HIRING)

LH Pathways

Outpatient Assistant - Pathways

Annapolis, MD · On-site

$17.42 - $26.14/hr

Answers Intake Calls, completing the encounter in EPIC to gather sufficient history of substance ... Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force ...

USM

Salesforce Administrator

Germantown, MD

$50 - $55/hr

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around ...

Career Site

Massage Therapist

Oxon Hill, MD

Answers guests' questions in a knowledgeable and professional manner. * Recommends products for ... Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to ...

Arch Amenities Group

Massage Therapist

Oxon Hill, MD · On-site

Answers guests' questions in a knowledgeable and professional manner. * Recommends products for ... Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to ...

Floor & Décor

Merchandise Specialist

Capitol Heights, MD

$17.75 - $20.90/hr

As a product knowledge expert, assist customers with product selection and answer product related ... Physical/Sensory Requirements Physical Work - Ability exert 30 - 60 pounds of force occasionally ...

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Answer Force information

What is an Answer Force?

An Answer Force representative is a professional who handles inbound and outbound communications on behalf of businesses, typically through phone, chat, or email. They provide customer service, answer inquiries, take messages, and may schedule appointments or provide support depending on the client's needs. Answer Force is a company that offers 24/7 virtual receptionist and call answering services, allowing businesses to ensure they never miss important calls or messages. Representatives are trained to represent businesses professionally and courteously, acting as an extension of the client's team.

What are the key skills and qualifications needed to thrive as an Answer Force?

To thrive as an Answering Service Operator, you need excellent verbal communication skills, a high school diploma or equivalent, and the ability to manage multiple phone lines efficiently. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Strong listening skills, patience, problem-solving abilities, and professionalism help operators provide outstanding customer experiences. These skills and qualities are crucial for ensuring accurate message delivery, client satisfaction, and effective handling of high call volumes.

How does an Answer Force team member typically collaborate with other departments to resolve customer issues efficiently?

As an Answer Force team member, you’ll often coordinate with other departments such as technical support, billing, or sales to efficiently resolve customer inquiries. Communication is primarily handled through internal messaging platforms and ticketing systems, ensuring that customer concerns are escalated to the right experts when necessary. This collaborative approach not only helps in resolving issues more quickly but also provides valuable insights into recurring problems, allowing for continuous improvement of services. Being proactive and clear in your communications with colleagues is essential for maintaining a high standard of customer care.

What is the difference between Answer Force vs Customer Service Representative?

AspectAnswer ForceCustomer Service Representative
CredentialsTypically requires communication skills, basic computer knowledge, and sometimes industry-specific trainingRequires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentCall centers, remote or on-site customer support settingsCall centers, retail, or office environments
Industry UsageUsed across various industries for customer support and call handlingCommonly employed in retail, telecom, and service industries

Answer Force and Customer Service Representative roles both focus on customer communication, but Answer Force often emphasizes handling inbound calls and support in call centers, while Customer Service Representatives may work in diverse settings including retail and face-to-face interactions. Both roles require strong communication skills and customer service training, but Answer Force positions may involve more specialized call handling tasks.

What are popular job titles related to Answer Force jobs in Maryland?

For Answer Force jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Answer Force jobs in Maryland look for?

The top searched job categories for Answer Force jobs in Maryland are:

What cities in Maryland are hiring for Answer Force jobs?

Cities in Maryland with the most Answer Force job openings:

Answer Force jobs near you
Infographic showing various Answer Force job openings in Maryland as of August 2026, with employment types broken down into 63% Full Time, 31% Part Time, and 6% Temporary. Highlights an 100% In-person job distribution.

Salesforce Leader

Interclypse Inc.

Annapolis Junction, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Job Type
Full-time
Description
Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company's success. Join our mission to positively impact society, community, industry, and individuals by always "Doing What is Right". Together, let's pioneer a future where greatness is achieved and exceeded.
To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.
Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse's growth mindset culture.
All positions are required to be onsite at various locations in Maryland.
Make a difference. Join our team by applying today!
Responsibilities:
The Salesforce Leader defines requirements, performs analyses, and develops plans and requirements for systems. The area of expertise may be related to a specific discipline required by the State agency including, but not limited to: information technology, health care, education, public safety, social services, human resources, transportation, and environment. Requires expertise in the formulation of specifications and in the execution of technical initiatives in vertical areas. The Salesforce Leader will help Maryland Department of Health to design, implement, monitor and update Salesforce applications that support or improve technology solution operations. Responsibilities include but not limited to the following:
  • Schedule, manage and support applications and batch operations in all environments
  • Maintain availability, performance, scalability and efficiency of applications
  • Monitor, troubleshoot and resolve incidents related to application and batch operations
  • Utilize triaging and monitoring tools to monitor application and infrastructure performance
  • Analysis, problem definition, requirements and development for data fixes
  • Partner with development teams to deliver project objectives through iterative delivery by offering expertise in solution design.
  • Ensure defined Salesforce CRM architecture roadmap aligns with enterprise standards.
  • Analyze new requests and define non-functional requirements and create solution design and architecture.
  • Ensure development of application follows defined Salesforce CRM architecture
  • Stay informed on Salesforce releases and acquisitions to help drive CRM product roadmap.
  • Promote the company's technology brand through creative thinking, and constantly raising the bar of what's possible.
  • Conducts annual performance reviews for direct reports.
  • Project management, Coaching, Delegation, Training..
  • Attracts and hires new associates.
  • Be an underdog: be determined, crafty, spirited, resilient, and tenacious. Challenge conventional wisdom and refuse to take no for an answer.
  • Use deep business knowledge of Salesforce products to drive solution architecture and analysis engagement for major initiatives.

Requirements
Required Qualifications
  • Bachelor's degree from an accredited college or university with a major in computer science, information systems, business, or other related scientific or technical discipline
  • Twelve (12) years of relevent industry experience
  • Ensure development of applications follows defined Salesforce CRM architecture.
  • Analyze new requests and define non-functional requirements and create solution design and architecture.
  • Knowledgeable of emerging trends and may contribute to and influence best practices within discipline.
  • Typically requires an advanced technical degree and a minimum of 12 years in progressively responsible positions.
  • Ability to effectively manage multiple projects at once with a sense of urgency required to work in a deadline driven environment.
  • At least 8 years of Salesforce/Force.com platform experience.
  • Strong practical deployment knowledge of Salesforce configurations, MuleSoft integration, and APIs.
  • Knowledge of Integrations, 3rd party integration tools, ETL with Salesforce.

Why You Will Love Interclypse
  • You want to work for an adaptive company that moves at your speed.
  • You want a healthy work-life balance.
  • You want to work with a passionate team on an important mission.
  • You want to work for an organization that values and appreciates you.
  • You want to work for an organization that invests in your growth.
  • You want the option for career mentorship, both in technology and in business.
  • You value a company with a strong culture of growth and support.

Employee Impact Program
Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity.
Benefits
  • Personal Time Off (PTO) for vacations, holidays, illnesses
  • Parental Leave
  • Bereavement Leave
  • Jury Duty Leave
  • Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
  • Financial education and planning support
  • Health Insurance (Medical, Dental, Vision)
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flexible Spending Accounts (FSA)
  • Employee Assistance Program
  • Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Disability: Short-term and long-term disability coverage
  • Educational support
  • Company apparel
  • Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
  • Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection

EOE AA M/F/Vet/Disability:
Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate's experience and education/training, internal peer equity, and market and business consideration.

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