ZipRecruiter

Log In

1

Answer Aide Jobs in Massachusetts (NOW HIRING)

Making Opportunity Count Inc

Program Aide

Gardner, MA · On-site

$15 - $22.41/hr

Answers phones * Greets parents/visitors to the program. * The Program Aide makes photocopies * Prepares bulletin boards * Organizes storage areas * Performs all other duties as assigned Required ...

Synergy HomeCare

Home Health Aide

Mendon, MA · On-site

$19 - $22/hr

Home Health Aide SYNERGY HomeCare Compensation $18.00 - $22.00 per hour Job Type: Full Time & ... We always have an opening for HHA's who can answer yes to these questions. At SYNERGY HomeCare of ...

SYNERGY HomeCare

Home Health Aide

Mendon, MA

$18 - $22/hr

We always have an opening for HHA's who can answer yes to these questions. At SYNERGY HomeCare of ... As a Home Health Aide, HHA with SYNERGY HomeCare of Mendon, you will: * Provide attention to ...

Family Health Center

Clinical Support Aide

Worcester, MA · On-site

$20.19 - $23.55/hr

The Clinical Support Aide assists the Medical Services teams by coordinating, prioritizing, and ... Answers and triages all calls politely and by identifying self by name, position and team.

Cape Cod Hospital

Radiology Aide

North Falmouth, MA · On-site

$17.42 - $30.11/hr

Radiology Aide Purpose of Position: Aids the Radiologic Technologists in all aspects of daily work ... Answer telephones and communicate between other departments and radiologists. Stock oral contrast ...

Beverly Hospital

Radiology Tech Aide

Beverly, MA

$17 - $22.88/hr

The Radiology Tech Aide will assist with the delivery of patient care under the direct supervision ... Answers/directs calls and pages when required. * Processes patients accurately through the computer ...

Cape Cod Hospital

Dietary Aide

North Falmouth, MA · On-site

$18 - $21/hr

Dietary Aide Purpose of Position: Provide assistance in all food functions as directed and ... May answer telephone/intercom calls/computer requests and relay information to kitchen concerning ...

Cape Cod Healthcare Inc

CT Scan Aide

Falmouth, MA · On-site

Aides will sometimes ask patients to fill out history questionnaires. * Transport patients ... Answer telephones and communicate between other departments and radiologists. * Assist ...

Cape Cod Healthcare Inc.

CT Scan Aide

Falmouth, MA · On-site

$17.42 - $30.11/hr

Aides will sometimes ask patients to fill out history questionnaires. * Transport patients ... Answer telephones and communicate between other departments and radiologists. * Assist ...

next page

Showing results 1-20

All JobsAnswer Aide JobsAnswer Aide Jobs in Massachusetts

Answer Aide information

What is an answer aide?

Answer Aides are support professionals who assist individuals by providing information, guidance, and answers to various questions, typically in customer service or educational settings. Their primary role is to help users find accurate and timely solutions to their queries, whether through online platforms, help desks, or in-person support. They are skilled in communication, research, and problem-solving, ensuring that users receive clear and helpful responses. Answer Aides may work in a variety of industries, including education, technology, retail, and healthcare.

What skills and qualifications are needed to thrive as an answer aide?

To thrive as an Answer Aide, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, problem-solving, and a friendly demeanor are soft skills that help you excel when assisting callers or customers. These qualities are important for delivering accurate information, ensuring customer satisfaction, and maintaining efficient workflow in high-volume environments.

How does an answer aide typically collaborate with other departments to provide accurate information to customers?

As an Answer Aide, you'll frequently interact with teams such as customer service, technical support, and product management to ensure you have the most up-to-date and accurate information. This collaboration often involves attending briefings, sharing feedback from customers, and clarifying policy or technical details. Effective communication and teamwork are essential, as you may need to escalate complex inquiries or coordinate responses for specialized topics. This cross-departmental collaboration helps build your knowledge base and can open doors for career advancement within the organization.

What is the difference between Answer Aide vs Answer Technician?

AspectAnswer AideAnswer Technician
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; additional technical certifications often preferred
Work EnvironmentCall centers, customer support centers, or remoteTechnical support centers, call centers, or on-site
Industry UsageCustomer service, technical support, healthcareTechnical support, IT, telecommunications

Answer Aide and Answer Technician roles share similar credentials and work environments, often within customer support or technical fields. However, Answer Technicians typically possess more technical skills and certifications, focusing on troubleshooting and advanced support. Both roles are essential in industries like IT and healthcare, but Answer Technicians usually handle more complex issues than Answer Aides.

What are popular job titles related to Answer Aide jobs in Massachusetts?

For Answer Aide jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Answer Aide jobs in Massachusetts look for?

The top searched job categories for Answer Aide jobs in Massachusetts are:

What cities in Massachusetts are hiring for Answer Aide jobs?

Cities in Massachusetts with the most Answer Aide job openings:

Answer Aide jobs near you
Infographic showing various Answer Aide job openings in Massachusetts as of August 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 95% In-person, and 5% Remote job distribution.

Program Aide

Making Opportunity Count Inc

Gardner, MA • On-site

$15 - $22.41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description


Title Code:   10CCH003

Role Title:   Program Aide 

FLSA Status:  Non-Exempt 

Union Status: None

Job Level: 10

Department:    7 – Childcare and Headstart

Pay Range: $15.00 to $22.41 per hour

Reports To: Transportation Supervisor

Supervisory Responsibilities: None

Revision Date: 2/4/2025

About Making Opportunity Count 

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Program Aide is responsible for acting as the backup bus monitor and providing support in assigned buildings.

Essential Duties and Responsibilities:   

  • The Program Aide assures that all children are on the bus, remain seated, and are always buckled into their safety restraints 
  • The Program Aide keeps an attendance list of children on the bus and checks them off as they disembark
  • Helps children off the bus at school and at home
  • The Program Aide assures that children get off at the right bus stop and that they are met by an approved person for release as designated on blue card 
  • Assists children in crossing street where needed
  • Assists the driver in assuring that all children have left the bus at the end of the route
  • Reports problems on bus to supervisor
  • The Program Aide keeps the Program cell phone on your person and turned on in case of an emergency during bus routes 
  • Assists with lunch pick-up and delivery when needed
  • Report to assigned building and take direction from building specialists 
  • Provides support administration/program duties
  • Answers phones
  • Greets parents/visitors to the program. 
  • The Program Aide makes photocopies 
  • Prepares bulletin boards
  • Organizes storage areas
  • Performs all other duties as assigned

Required Qualifications and Skills:

  • High School diploma or equivalent 
  • Ability to maintain confidentiality
  • Ability to work with other adults and with children
  • Willingness to attend training and learn new ways to work with and guide young children 
  • Ability to follow directions
  • Ability to work with diverse populations, within the community and with agency staff members
  • Fulfillment of all specified health and safety clearance requirements (Physical, Mantoux, MMR) 
  • Reliable transportation
  • Must be available to work split shifts

Physical Requirements:

  • Must be able to walk, bend, sit on floor, and climb stairs 
  • Must be able to lift up to 40 pounds to lift children and/or work-related equipment

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 

Compensation:

A salary within the range of $15.00 to $22.41 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

  • Health, Dental, and Vision Insurance
  • Company Paid Life Insurance and Long-Term Disability
  • Flexible Spending Accounts
  • 15 Paid Vacation Days 
  • 12 Paid Sick Days
  • 13 Paid Holidays
  • Student Loan Forgiveness Assistance
  • Tuition Remission
  • Pet Insurance
  • Employee Discounts
  • Professional Development Opportunities
  • On-Demand early pay access
  • Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement: 

Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.


Apply