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Answer Aide Jobs in Boston, MA (NOW HIRING)

University Orthopedics

Physical Therapy Aide

Cumberland, RI · On-site

$13.25 - $16/hr

Physical Therapy Aide Reports To: Physical Therapy Support Supervisor GENERAL SUMMARY OF DUTIES ... Answer and return phone calls * Check in and checkout patients from therapy appointments, as needed

Beverly Hospital

Radiology Tech Aide

Beverly, MA

$17 - $22.88/hr

The Radiology Tech Aide will assist with the delivery of patient care under the direct supervision ... Answers/directs calls and pages when required. * Processes patients accurately through the computer ...

Seraphic Springs Health Care

Caregiver Lynn

Lynn, MA

$17 - $24/hr

The Home Health Aide is assigned to assist in a manner that will promote a quality, safe ... 7. Answers clients/patients 'calls' and attends to their requests promptly 8. Meets the safety ...

Erickson

Dietary Aide - (7am -330pm)

Hingham, MA

$21/hr

Answer phones professionally and follow up on requests * Maintain cleanliness and sanitation in the front of the house and kitchen * Assist in training the wait staff What you will need * Minimum of ...

sagelife

CNA/HHA - Senior Living Resident Care

Hudson, MA · On-site

$16.25 - $21.25/hr

Artisan At Hudson is looking for Certified Nursing Assistants or Home Health Aides. Not certified? ... Answer resident call signals. 3. Assist with toileting, including bowel and bladder retraining and ...

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How much do answer aide jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for answer aide in Boston, MA is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.57 per hour, depending on experience, location, and employer.

What is an answer aide?

Answer Aides are support professionals who assist individuals by providing information, guidance, and answers to various questions, typically in customer service or educational settings. Their primary role is to help users find accurate and timely solutions to their queries, whether through online platforms, help desks, or in-person support. They are skilled in communication, research, and problem-solving, ensuring that users receive clear and helpful responses. Answer Aides may work in a variety of industries, including education, technology, retail, and healthcare.

What skills and qualifications are needed to thrive as an answer aide?

To thrive as an Answer Aide, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, problem-solving, and a friendly demeanor are soft skills that help you excel when assisting callers or customers. These qualities are important for delivering accurate information, ensuring customer satisfaction, and maintaining efficient workflow in high-volume environments.

How does an answer aide typically collaborate with other departments to provide accurate information to customers?

As an Answer Aide, you'll frequently interact with teams such as customer service, technical support, and product management to ensure you have the most up-to-date and accurate information. This collaboration often involves attending briefings, sharing feedback from customers, and clarifying policy or technical details. Effective communication and teamwork are essential, as you may need to escalate complex inquiries or coordinate responses for specialized topics. This cross-departmental collaboration helps build your knowledge base and can open doors for career advancement within the organization.

What is the difference between Answer Aide vs Answer Technician?

AspectAnswer AideAnswer Technician
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; additional technical certifications often preferred
Work EnvironmentCall centers, customer support centers, or remoteTechnical support centers, call centers, or on-site
Industry UsageCustomer service, technical support, healthcareTechnical support, IT, telecommunications

Answer Aide and Answer Technician roles share similar credentials and work environments, often within customer support or technical fields. However, Answer Technicians typically possess more technical skills and certifications, focusing on troubleshooting and advanced support. Both roles are essential in industries like IT and healthcare, but Answer Technicians usually handle more complex issues than Answer Aides.

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What job categories do people searching Answer Aide jobs in Boston, MA look for?

The top searched job categories for Answer Aide jobs in Boston, MA are:

What cities near Boston, MA are hiring for Answer Aide jobs?

Cities near Boston, MA with the most Answer Aide job openings:

Answer Aide jobs near you

Physical Therapy Aide

Cumberland, RI • On-site

University Orthopedics
Health Care and Social Assistance • 201 - 500 employees
Learn more about University Orthopedicsexternal

$13.25 - $16/hr

Full-time

Re-posted 9 days ago

Job description

Job Title: Physical Therapy Aide

Reports To: Physical Therapy Support Supervisor

GENERAL SUMMARY OF DUTIES:

The Physical Therapy Aide will assist in the coordination of patient services within the Physical Therapy department. This position will provide clinical and administrative support to the therapists and patients. This is a full time position Monday through Friday from 8:00 AM to 5:00 PM. 

Essential Job Functions:

  • Assist therapists in a busy orthopedic sports physical therapy clinic
  • Set up, put away and facilitate the use of physical therapy exercise and treatment equipment
  • Perform normal routine maintenance of equipment, maintain upkeep logs
  • Record inventory and order supplies
  • Stocking of linen for daily and weekly use
  • Assist with maintaining a clean work environment in the clinic
  • Other duties as assigned
  • Assists in scheduling therapy patients, collect co-payments (if needed)
  • Assists with scanning information into EMR
  • Answer and return phone calls
  • Check in and checkout patients from therapy appointments, as needed
  • Book patients into EMR system
  • Additional duties as assigned by the Manager to meet department needs.  

 

Requirements:

  • Active interest in athletics and the ability to perform skills required to assist patients with Basketball drills, football drills, baseball drills, etc.
  • Interpersonal skills to deal effectively with staff, patients and physicians
  • Computer experience and accuracy in data entry regarding patient appointments and scheduling
  • Professional, pleasant, cheerful, and neat appearance
  • Organizational skills
  • Knowledge of medical terminology
  • Ability to maintain confidentiality
  • Must be able to travel to all sites if/when necessary. 

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