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Animal Friends Humane Society Jobs (NOW HIRING)

Arizona Humane Society

Animal Care

Phoenix, AZ · On-site

$15.25 - $19.75/hr

Animal Care and Experience Specialist The Arizona Humane Society is looking for dedicated and motivated full time Animal Care & Experience Specialists to join our shelter team to provide industry ...

Animal Friends

Special Events Manager

Pittsburgh, PA · On-site

$50K - $55K/yr

At Animal Friends, we believe caring for animals and caring for people go hand in hand. We strive to create a compassionate, humane, inclusive, and healthy workplace where team members feel supported ...

Animal Friends, Inc.

Special Events Manager

Pittsburgh, PA · On-site

$50K - $55K/yr

At Animal Friends, we believe caring for animals and caring for people go hand in hand. We strive to create a compassionate, humane, inclusive, and healthy workplace where team members feel supported ...

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How much do animal friends humane society jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for animal friends humane society in the United States is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What is Animal Friends Humane Society?

Animal Friends Humane Society is a nonprofit animal shelter dedicated to providing care, shelter, and adoption services for homeless and abandoned animals. The organization works to ensure the well-being of animals by offering veterinary care, adoption opportunities, and community education about responsible pet ownership. They also assist with lost and found pets and partner with the community to promote animal welfare. Animal Friends Humane Society relies on donations, volunteers, and foster families to carry out their mission.

What skills and qualifications are needed to work at Animal Friends Humane Society?

To thrive as an Animal Shelter Worker, you need a background in animal care, knowledge of animal behavior, and often a high school diploma or equivalent. Familiarity with shelter management software, animal handling equipment, and sometimes certifications in animal first aid are typically required. Compassion, patience, strong communication, and teamwork are essential soft skills for supporting both animals and the public. These abilities ensure the well-being of animals, smooth shelter operations, and positive experiences for adopters and volunteers.

What are common challenges faced by staff at an animal humane society and how can they be addressed?

Staff at animal humane societies often encounter challenges such as handling emotionally charged situations, managing a high volume of animals, and dealing with cases of neglect or abuse. These challenges can be addressed through strong teamwork, access to mental health resources, and ongoing training in animal care and customer service. Many organizations also foster a supportive work environment by encouraging collaboration, providing opportunities for professional development, and establishing clear protocols for animal intake, care, and adoption.
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Animal Friends Humane Society jobs near you
Infographic showing various Animal Friends Humane Society job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 51% Physical, 1% Hybrid, and 48% Remote job distribution, with an average salary of $37,274 per year, or $17.9 per hour.

Customer Care Technician

Animal Friends Humane Society

Fairfield Township, OH • On-site

$15/hr

Full-time

Dental, Retirement, PTO

Posted 13 days ago

Job description

Customer Care Technician
Reports to: Front Office Lead
Compensation: $15.00 hourly
Classification: Full-time, Part-time, non-exempt

Position Summary

The Customer Care Technician is the first point of contact for the public at Animal Friends Humane Society. This position plays a critical role in creating a welcoming environment, providing accurate information, and facilitating key shelter processes such as intakes, adoptions, and owner returns. The Customer Care Technician supports shelter operations through exceptional customer service, accurate documentation, and compassionate handling of both people and animals.

Key Responsibilities

  • Greet and assist all visitors entering the shelter
    • Answer incoming calls and direct them to the appropriate destination
    • Provide general information to the public regarding animals and AFHS services
    • Handle animals safely and compassionately as part of front office operations
    • Facilitate the surrender process (stray and owner surrender), ensuring all documentation is completed accurately in PetPoint
    • Process animal outcomes (adoption, return to owner, rescue transfer) with proper PetPoint documentation
    • Enter animal licenses and collect associated fees
    • Remove animals from PetFinder as they become unavailable
    • Maintain and balance the cash drawer, processing all financial transactions accurately
    • Assist the public with logging lost and found reports, trap rentals, merchandise purchases, and scheduling low-cost spay/neuter appointments
    • Interact with co-workers and volunteers efficiently and courteously to support a cooperative team environment
    • Demonstrate empathy and provide clear, informative communication to the public
    • Work independently and as part of a team in a fast-paced environment
    • Maintain the general cleanliness and appearance of the front office and restrooms
    • Uphold and promote a positive public image standard relevant to Animal Friends Humane Society
    • Perform other duties as assigned by the Front Office Lead or Shelter Manager

Day in the Life

A typical day as a Customer Care Technician involves greeting visitors, answering calls, assisting with intakes and adoptions, and ensuring every interaction reflects the mission of AFHS. You’ll balance administrative work with hands-on animal handling, maintain accurate records, and support both the public and internal teams through clear communication and efficient service.

Qualifications

  • High school diploma or GED equivalent required
    • Strong customer service skills with the ability to handle emotionally sensitive situations with empathy
    • Previous experience in a fast-paced, customer-facing role preferred
    • Proficiency in handling financial transactions and basic computer programs
    • Ability to work independently and collaboratively as part of a team
    • Strong communication and organizational skills
    • Comfort with handling animals in a shelter environment (training provided if needed)

Physical Demands & Work Environment

  • Must be able to lift up to 50 pounds safely
    • Work is performed in an animal shelter environment with exposure to animals, cleaning chemicals, and zoonotic diseases
    • Regular exposure to loud noises, odors, and varying weather conditions
    • Must be able to bend, stoop, lift, and stand for extended periods of time

Schedule

  • Full-time, 40 hours per week
    • Part-time
    • Weekend availability required

Benefits

  • Paid Time Off
    • Employee pet veterinary care and food discounts
    • Dental, STD, and Death benefits
    • SIMPLE IRA retirement savings plan
    • Opportunities for professional development
    • Meaningful work that directly impacts the lives of animals and families in our community

Equal Opportunity Statement

Animal Friends Humane Society is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.